Room service was like in Covid days ! NOT available daily. that's ridiculous. Also, breakfast was not free and was $$$

Excellent hotel , stayed on our way down to North Carolina and on our way back! Will definitely be back!

Switched to this Marriot midway through our stay at another nearby hotel that was pretty grody. Everything was great, only problem is that the doors shut very loud, so every night you could hear what sounded like a Minecraft village out in the hall (Constant opening and closing of doors)

Not a lot of parking but a nice place to stay

We expected the usual Courtyard Standard but this one was not good enough. The bedroom linens were sparse and it seemed they forgot blankets or comforters on the beds and replaced with a thin unsatisfactory cover.

Hotel was in a good location, and while old, it was cleaned up. My rating would have been better if it wasn’t so noisy. Our first night included loud guests returning to their room nearby fighting at 4am. Our second night included two calls to the front desk and several chat messages to get staff (Alexis) to stop the extremely loud guests at the outdoor fire pit. Each time we contacted Alexis, she said she’d had no complaints of the noise, but I knew others had called before I did. So I didn’t appreciate the lie. I expected the hotel to remove or quiet loud guests. If this was a cheap hotel, that’s what you expect but for several hundred dollars, I don’t want to be kept up until 1am by loud people outside. Maybe it was better away from the fire pit, so avoid being near that if you stay here. It’s so convenient for our travels to visit a particular person that I wanted it to work out, but we may try a different place next time. Marriott, you disappointed me.

Hotel is very nice with friendly staff and knowledgeable about the area. Rooms are quiet and we couldn’t hear people above us or next door which made the experience more enjoyable. I will say that when they remodeled and removed the bathtub and only put in a large shower is a detriment. Nobody wants to be driving for 8 plus hours and have to stand in the shower to relax. It was really the only disappointment. The balcony was nice to enjoy a cup of coffee on in the morning.

The first room we received had peeling paint above the bed that appeared to be from water damage. We were able to switch rooms. The second room was better but the toilet was dirty. It had clearly not been cleaned and was soiled. The area around the shower showed it's age with rust, soap scum, and peeling paint. The beds were clean and comfortable.

This property was fine but not great. On closer inspection you could see that the rooms had a lot of wear and tear. The bathroom especially was dated and the shower had dirt and yuck in the door crevices. The towel rod actually fell off the wall when my husband pulled his towel off. The front desk was, however, quick to call maintenance to repair it. We stayed two nights, and were disappointed when we got back to the room because we’d had no maid service. Dirty towels and overflowing trash greeted us.

Beautiful Property! Easy access via email and text instructions. Clean safe and perfect location. Plenty of channels on tv and comfort bed. Even had soft robes! Will stay again!

Clean hotel with helpful staff. The bar is well stocked, and there is outdoor seating and a firepit. The stars and satellites are amazing!

The bathroom in our room was not clean. The toilet was dirty and the shower leaked all over the floor. The bath soap, shampoo and conditioner holder was broken and not repaired. The refrigerator in the room did not work. We had arrived after a full day of travel in the car. Although the front desk personnel offered a new room we were too exhausted at that point to move. The refrigerator was one thing, but the bathroom was a disgrace.

For a Marriott, I was expecting higher quality all around. There were stains on the ceiling, peeling paint, and rusted shower fixtures. I stayed here to rest during a long drive and thought I was splurging in myself by booking at Mariott. Typically with hotels of this caliber, they offer a soft and firm pillow option. There was only one type of pillow, which resulted in a very poor night's rest. Overall disappointing because this was my sole purpose for staying here.

Staff at gr hotel were friendly and efficient. The room was comfortable and clean. I would stay here again.

The walls were thin. Could hear neighbours all night.

We’ve stayed here several times and everyone is accommodating and kind. The rooms just need some renovations.

The staff was excellent

We stayed only one night. We were checking out the New River Gorge. Clean room, clean beds, kids loved the pool. Walked over to Outback for dinner was super convenient. Would go back again.

Need a renovation

The room smelled very musty and had not been cleaned very well. Was not worth the high price we were charged for the night.

Very clean comfortable hotel. Love staying here. Some attention needs to be paid to property upkeep. Our patio door handle was broken and there was rust around the shower frame. For this price point I think that breakfast should be provided.

Easy check in and checkout. Facility was clean. Very quiet. Amenities were exactly as listed. Restaurant within walking distance. We stayed one night only as this was a pit stop for our return trip home.

Nice place to rest while traveling

Have stayed here numerous times and love it. The staff is extremely helpful and nice. The room is very comfortable and there many great things to do nearby. will go back next year when we go south for the winter. Thank you so much. Richard Cass

Great place to stay!

Staff were extremely friendly and accommodating, and the property/rooms were very clean and welcoming.

We enjoy staying here.

This is a regular stop for us when traveling through Beckley. HAVE TRIED OTHER HOTELS AND COURTYARD BY MARRIOTT IS THE BEST!

This is a dated hotel, and not very clean. Our family was very disappointed with the cleanliness of the room and bathroom in the room. Was thinking with the price that we paid ($275/night) it would be a much more high-end experience but it was not. This hotel is not worth the price you pay.

Convenient location for restaurants. Beds need upgrades

So so stay. Wife expected a hair dryer and there wasn’t one. Lighting poor with the lamp behind the couch in a unreachable spot . Toilet didn’t work had to keep lifting the lid and adjusting the float. Room 230

Check in was friendly, easy and quick. Was expecting more for a 3/4 hotel with charge of 179.00 for the night. The bed had a constant squeak as of a metal bed frame with any movement. Coffee pot was a cheap little thing and had to move it to another spot for it to work. I would think Marriot could afford a better quality pot. Shower needed some cleaning around the door on the bottom and could use some new grouting. Just not what I expected. Also I was surprised at no option for breakfast other than ordering off menu at bar. I guess I was expecting more.