To my surprise it was hard to find staff that spoke English. How can an American brand hotel not have staff that speak fluent English. This is unacceptable. On our last night we decided to eat at the hotel’s restaurant, not only were we the only people there, which should of been a sign, but the chef was upstairs at the concierge level and we had to wait for the services to finish upstairs to have our meal prepared. So they gave us complimentary bread for the one hour delay to bring our food. This is supposed to be a 5 star hotel in a major capital city and they only have one person to prepare meals ? Unacceptable. Breakfast was okay, but I have had better ones at a Fairfield Inn, again a 5 star hotel. The breakfast catered mainly to Chinese taste and was poor on western options. The bathroom had mold.

View wasn't that great but not critical. Overall a good hotel in a great location.

View, location, and friendly atmosphere

Would have been better if breakfast was included. Location is not close to any shopping and local food outlets. Staff were helpful.

Great

Overall ok, but the door at the shower room couldn't be close well, water leaked everywhere in the bathroom...

We booked a suite for us family of four and requested an foldable bed (since the sofa in the sitting room is not a sofa bed), none of the other hotels we stayed during our trip to China (W in Shanghai, Kinggang in Xi’an, etc) charged us but we were charged here and that being not even available the first night of our stay. Rooms were quite dated and all carpet, did not feel clean…

They are friendly. And hotel’s position is perfect.

Very good location

Good

During our stay in Beijing, the hotel staff was amazing. The reception desk, Daniel, and Joanna were the best!! Very helpful and accomodating. Daniel went out of his way to help me find a store that sold SD cards. The dining room team were exceptional! Manager Bernie made sure he greeted us with a warm welcome and made sure we had everything we needed. Chef Laurence is a star! Thank you

The hotel was absolutely amazing. I stayed on the club level and the staff alone made it worth the price especially Wendy. I have stayed at many Marriott hotels and this one is by far superior to the others around the world.

The hotel was absolutely amazing. I stayed on the club level and the staff alone made it worth the price especially Wendy. I have stayed at many Marriott hotels and this one is by far superior to the others around the world.

facility and convenience.

This is a very convenient location, close to the Forbidden City, Tian'anmen Square, and Wangfujing Pedestrian Street. The hotel is super comfortable and the staff is very friendly and professional and helped me reserve a driver/car to take us to Mutianyu area of the Great Wall. They provided us with a map, helpful tips about where to go and THEY HAVE A ROBOT THAT YOU CAN CALL TO BRING YOU ITEMS LIKE WATER. This was so surprising and interesting...what a cool glimpse into the future :-) Thank you for a very nice stay.

This is a very convenient location, close to the Forbidden City, Tiananmen Square, and Wangfujing Pedestrian Street. The hotel is super comfortable and the staff is very friendly and professional and helped me reserve a driver/car to take us to Mutianyu area of the Great Wall. They provided us with a map, helpful tips about where to go and THEY HAVE A ROBOT THAT YOU CAN CALL TO BRING YOU ITEMS LIKE WATER. This was so surprising and interesting...what a cool glimpse into the future :-) Thank you for a very nice stay.

the room is clean and the staff is very helpful. we have a wonderful time staying in this hotel.

It was amazing,excellent service, and very professional front desk staff.

Staff are nice and helpful. Being a 5-star hotel, cleanliness was not up to standard, there were insects inside the room. I have booked a room for three adults, however there were only two single beds. Staff nicely arranged an additional bed for us though upon our request. Toiletries were not replenished daily which is disappointing.

Very nice hotel and breakfast buffet. Tip - the buffet is less expensive if purchased at time of reservation. Not so good - hotel couldn’t get taxi by phone, thereby told us to hail one on street. Usually at this star level, they would do that.

The Hotel was modern and clean. The staff were friendly and helpful. The Chinese restaurant was fantastic and our waiter, who had limited English was excellent and attentive. We had an excellent experience.

Great location, excellent service!

Everything was very good, nice staff and good facilities.

The hotel has very cozy,clean and equipped room with great view. But I don't get it why even in luxury hotel like this there is such a bad and uncomfortable extra bed. Yea,I have experienced even worse but it is such a disproportion to the rest and two people get luxury bed and one from the group has to sleep on this substandard one.But everything met our expectations of the five star hotel BUT. It is huge problem in whole China that there is not sufficient knowledge of English of the staff. And there emerge problems when it came to money. My friends went on breakfast earlier than me and I told the staff if they had signed only for 2 people and now I will sign for myself, they ensure me about it but of course that was wrong and they had signed it for 3 people so if I didn't notice they will charge me one more breakfast which is not cheap in this hotel.But worst problem was that the hotel claimed to hold 4000RMB at my card despite the fact that I have paid everything in cash in advance.I would understand that it is for some case but I asked the staff during check- out if they will release my money next day and they said yes!After two weeks I still didn't get my money back! So I called the hotel,they said that some colleague with better English will contact me.Nothing happened.So I called again and they weren't able to see how the things are and they tried to persuade me that there were some other charges,finally they said they will release it.It took one more week.Terrible.

The hotel has very cozy,clean and equipped room with great view. But I dont get it why even in luxury hotel like this there is such a bad and uncomfortable extra bed. Yea,I have experienced even worse but it is such a disproportion to the rest and two people get luxury bed and one from the group has to sleep on this substandard one.But everything met our expectations of the five star hotel BUT. It is huge problem in whole China that there is not sufficient knowledge of English of the staff. And there emerge problems when it came to money. My friends went on breakfast earlier than me and I told the staff if they had signed only for 2 people and now I will sign for myself, they ensure me about it but of course that was wrong and they had signed it for 3 people so if I didnt notice they will charge me one more breakfast which is not cheap in this hotel.But worst problem was that the hotel claimed to hold 4000RMB at my card despite the fact that I have paid everything in cash in advance.I would understand that it is for some case but I asked the staff during check- out if they will release my money next day and they said yes!After two weeks I still didnt get my money back! So I called the hotel,they said that some colleague with better English will contact me.Nothing happened.So I called again and they werent able to see how the things are and they tried to persuade me that there were some other charges,finally they said they will release it.It took one more week.Terrible.

The hote Location is hard to get a taxi. I could not check in until it is 4:30pm

Very accommodating for Westerners and an excellent brunch!!!

Checkin 3:30 was not available. When we returned at 6:00 the room was still not immediately available and we had to wait 15 minutes.The phone quality is very poor, housekeeping cannot hear us and they had to call us back a few times to clarify basic requests.The thermostat was broken in our room. Set to 23, but it just kept going colder and colder until 19 degrees, the only way to stop it is to turn the whole system off.When we complained about all this, they gave us a USD$5 bottle of wine (we dont drink and had carry-on luggage, so we just left it for housekeeping).The robot was awesome.Location is a bit far from the subway with luggage. There are no grocery-stores/bakeries nearby. Walking 15mins to Wangfujing is your best bet if you need food - but its busy, expensive and a it touristy.Overall - not a great hotel, not a great location, not a great experience, but the robot was cool.

Reception area a bit dark. Concierge vey helpful.loved the robots

Clean, polished, and of course, expensive. Conveniently located, heftily priced.

Beautiful place very nice the staff are very friendly and great location

Great hotel, great location