Front desk was extremely rude.

Stained ceiling in shower, ripped carpet in room.

We arrived at 9:30 after a day of travel to find out they didn’t have our reservation. I had my confirmation. I didn’t want to hear whose problem it was, or why it might have happened. I just wanted the room I had paid for. They didn’t have any ready. An hour later someone came to clean the last room they had in the hotel. Why not have all your rooms clean in case they have issues like this? We sat in the lobby for an hour. No lights were turned on, nothing offered. Water, a snack. No apology or anything to make us feel like the customer service was being given. Instead I was made to feel like since I booked through hotels.com it was my problem, I must have had made the error. I’ve used this website for corporate travel the last 8 years. This was the first issue of this kind I’ve run into. I wouldn’t stay at this hotel again. We have family in Temple and will look for other options next time.

The initial room we were given was dirty. There was dirty towels in the coffee table, the bed had been slept in, and the restroom was dirty. The second room we were given had a smell to it and I didn’t feel comfortable. We ended the stay really short.

It was clean smelled great and I was very comfortable

Good

Room was neat and clean.

The hotel wasn't bad for the money. My main concern was while we were gone from our room, housekeeping cleaned it, but when they left the room, they left the door open. When I went to let the front desk know about it, I noticed several other doors also left open.

This place was disgusting and unsanitary. It makes sense why they make these rooms non refundable. They know decent people will want their money back for how disgusting they keep these rooms. I pulled up the sheet and it had urine stains and whatever other stains there were. The doors and walls were not clean sticky to the touch actually. There was no remote and after requesting one I was never answered back or given one. There was no lighting except acouple of lamps. It was very gloomy and dirty. I left immediately.

The front desk staff, barely spoke a word when we checked in, the room furniture were outdated & dirty. The couch in our room was really dirty! Housekeeping still accessed our room even after we placed the privacy hanger on the door, very unacceptable!

The lady that checked me in was very sweet, kind, polite, professional. A very warm heart. Thank you!

Good price and nice room

This property has bugs. They were crawling across the counters. I called The booking site "Ex" for help to NO AVAIL. I ended up sleeping in my truck in the parking lot for 3 nights

Our room was not clean. Floors appeared unvacuumed. Numerous stains on the sofa. Partially used toilet paper rolls and roaches ran out of the coffee pot when we poured water in. Gross, we left.

The front desk ladies are adorable

There was a bed and hot water. That’s about it.

This property is run down and not worth the money. The smell throughout the establishment is a very strong mold smell. The only thing that would do this place some justice is a complete remodel. Do not let the pictures fool you, and don’t count on them giving you the room you pay for. It’s located next to a run down store and another beat up hotel in a very sketchy area secluded from everything else. Trust me when I say: Save your money and time!

AC didn’t work, other things in disrepair

clean and spacious

Hotel is older and lobby area was empty but some in assembled future. Staff friendly and helpful. Room was clean but the road noise from highway was loud all night. Cost of room was good

Front desk staff upon arrival was terrible. She was extremely rude until she figured out she didn't have the room that I booked.. after that her attitude changed. The room was DISGUSTING! Thankfully I bring my own blankets & pillows, but I even felt uneasy sleeping with those in that bed. The bathroom was gross too. I'm pretty sure there was black mold growing on the ceiling. There were a few black hairs in the towels we received & the water from the sink (when rinsing your mouth) tasted like it was straight out of the dog's bowl.

Hotel was what I would expect from a 2 star hotel. It wasn’t fancy, but the bed was comfortable, check in was easy and staff was friendly. The room had a horrible mildew smell at first. When we got in the room the air was completely off and it’s over 100 degrees outside so that was off putting, but the sheets were clean, the shower and towels were clean and we were just staying one night. I would consider staying again for a city pass through or event.

Clea

The room / size was BUT, blood was stained on one bedspread and two empty beer cans were left tucked in one bed with clean linens makes no sense.

The property was in a great location for our needs however was VERY run down and we had a roach running around our room. Gross. The bathtub had a handicap bar but it was broken and the screw holding it was rusted. Just run down and needs a facelift.

My overall stay was great. My room was cleaned regular during my extended stay, Housekeeping was very sweet, check in was easy, and the room was very quiet. The pillows were also very plush, and the shower was very hot and had a lot of pressure. I originally had a short stay which turned into an extended stay, and it was great that all my needs were met at this location.

This building appears old and just shy of disrepair. My door knob only opened if you held the handle just right, the hairdryer didn't work, phone had so much static that I could not hear, remote control only worked part of the time. Staff was friendly, but overall it is not somewhere I would stay again.

Excellent accommodations for the money.

The sofa is hard and squeaky. The bed was nice. The wall colors are yellow like the curb. But the bathroom is what I look at and in the corners, it was grimy, and there was hair in the tub. I did not use the tub. Also the smell of disinfectant throughout the place. Overall OK!

On the plus side, great customer service. On the not so great side, a roach in the bathroom.

The room was dirty...not housekeeper missed a spot dirty...but for past 6 months dirty. Heavy long term dust buildup on fixtures and surfaces, stains on carpet and comforter, tattered capet in and outside room, overspray of paint from cheap fix up job. Didnt tape or cover fixtures when repainted, ad caulk job...just all bad. Room had musty odor and tv did not work so no distraction from the filth. Nothing they could do about tv until morning after checkout. This is a workers hotel. No pride of ownership. Room 102.

Everything was was great. One of my go to hotels when I work in Temple.