Love our room. Area was nice, construction made it hard to get in. Our check in lady was friendly and quick. We stayed here several time over the years.

Room was excellent Breakfast was excellent Only complaint is that it was hard to navigate getting in and out of the parking lot

Our experience was excellent at the Springhill suites in Bentonville. The staff went above and beyond when I had an inquiry. To the point that I never have experienced it at another hotel. Our room was clean and nice. We had a mini fridge and microwave. The eco friendly soap, shampoo and conditioner was a nice touch. The bed was comfortable. I recommend this property, it had everything we needed.

The property is in good shape, the service was very good, the breakfast was decent, and the location was convenient.

We enjoyed our suite.

Very nice, clean room

Pool walls and water had algae growing. Mentioned it to front desk…..but not corrected durning our 3 night stay.

We got the 2 queen bed “suite” since that’s all they had left for the night. I was thinking, for the price, that the room would come with perks! The body wash in the shower was watered down. The beds were HARD. The a/c unit worked half ass (we brought a fan) and they forgot to mention that there would be renovations going on next door to our room. By the time we settled down and went to sleep it was after midnight. And we were woken up to hammering well before 9 am.

I appreciated the friendliness and helpfulness of the staff. The room was clean and refreshed as anticipated. The proximity to the busy road and the construction just adjacent to the hotel was a surprise.

GOOD LOCATION - VERY CLEAN - GREAT PRICE

Room was clean except for a few hairs still in the shower.

Great place quiet, clean. Great employees

We had to drive thru some sketchy property to get to the hotel. Kind of weird.

Great place no complaints other than the parking isn’t ideal. Beds were comfy and breakfast was good. Staff were very friendly and welcoming.

Motel very nice. Clean. Only problem was driveway, which wasn’t there fault! Construction work.

The room itself was ok. TV was marginally viewable from both the seating area and the bed. Sofa upholstery was nylon/plastic like and uncomfortable. It was a large room. Lobby space and dinning space was small, grounds were not interesting. Road construction made access difficult. No one thing was terrible, but in total I wish I stayed elsewhere. Now I know.

Check in and front desk not very friendly at check in. Morning stAff were great. Hotel could use sprucing up. Curtains in room torn.

Friendly staff

Hotel was difficult to access due to road work. Booked a suite with 2 queen beds but was given a handicap room with 2 full beds.

Construction around the entrance of the property was a little difficult to maneuver (being blind in one eye and arriving in the dark didn't help). Coffee was removed from the lobby (preferred not to make it in the room and needed the kind of cream they provide around the coffee bar). Front desk acted like she was surprised that we were surprised : )) Came down to purchase a snack first night. but when a small bag of nuts came up $6 . . . I decided I didn't need a snack after all. The pillows were horrible. Old and without head support (which I need), so sleep deprivation ailed me for a couple of days. Wall or door separating our room and the next room left no insulation. I had brought work to do and the desk was right there in that spot for me to hear every word said. Just annoying and uncomfortable sometimes. Price of the room didn't reflect at all any of these negatives and there were SO MANY hotels to choose from. Only took a 2-day getaway from Broken Arrow in 'celebration' of my husband's birthday, and we didn't want to take on the hassle of changing rooms or even hotels so we just lived with it. I want to let Springhill Suites know what matters to people who normally don't sweat the small stuff, but management could do better in making their customers want to return.

Very nice hotel with large spacious room and comfy bed.

Excellent. Friendly staff, good location. Definitely recommend this hotel.

It was everything we needed for a quick one-night stay. The front desk staff was very helpful and the breakfast was excellent.

Nice hotel. Good breakfast.

I stayed here a few times and it's great. I love the staff and the rings are excellent.

It was clean, comfortable and the staff were friendly. We went to visit family so were not at hotel long but it was what we needed.

We had a very rough start. There was construction very near the entrance, and our room. I'm talking, a steam roller at 3:30 a.m. causing the pictures in our room to shake! This happened the first 2 mornings of our stay. After the 2nd night of this I requested a room change which they did. I thought they could have offered us a credit for a future stay because of the construction noise, but they didn't. The rest of the stay was fine. Very nice front desk.

Beautiful place!

All is good

Everything was great. Check in was fast and friendly. The room was nice and clean. Breakfast was good and staff was friendly.

The positives: There was a water bottle and nut mix in our room on arrival – very nice touch and unusual too. Beds great, breakfast varied, tv channels plenty. However, this is a Marriott hotel – a corporation that advertises to set customer expectations & sell their rooms. You can and should do a lot better on more of the little things - that is what makes an impression and bring back customers. 1. Trash needs to be emptied and property picked up every day outside. See image. 2. Coffee cups that don't burn in microwave. The desk clerk told me "Marriott-issued coffee cups is what we use", like they were deemed safe since corporate told them to use them. But no. They are not safe - and even if they have tiny writing on the side of them not to put in a microwave (remember the McDonald’s fiasco?), people will still rush to heat up a beverage without realizing they need to read the fine print on the upper lip of the cup. We are all assuming you have chosen safe foodware options for the microwave. Change them or risk one of you customers is burned and sues or they start a fire! See image. 3. No housekeeping is unacceptable. Covid excuses don't work. Hire & pay staff appropriately & customers will return for the fine service you offer. Other hotel chains now have their housekeeping back - you should too. 4. Staff issues: Desk clerk who NEVER rose out of her chair once (mid shift 3-11) and seemed always to be eating. No greeting, no welcoming. Isn’t that her job?

Very Clean room!