I was very disappointed with my one night stay. I did not receive the room type I booked and did not receive a room change or a discount for the smaller accommodations. I could not use the pullout couch as there was mold on the mattress. There was only one person working in the entire building, who was very nice and did everything he could with limited resources, but he was not able to properly care for the waiting guests by himself and the front desk was frequently forced to be unattended with a backup of people waiting to be helped in the lobby. I was also charged an up front $100 deposit at check in on top of the up front room cost, which left me underfunded for my event the following day. They claimed the deposit would be returned in a week. This was a bad stay after a long drive and I do not recommend the location if you have other options.

stay was great.. no trash can in room only issue

Basic room, as expected. Could use better pillows.

Clean, comfortable place to stay for a reasonable price.

It was awful. We arrived and they put us in a room that was partially cleaned. We asked for sheets and blankets to make the bed, no one came. Hours later they moved us to a whole different room. We went down to get breakfast.seee pic.. dirty, empty coffee, empty water, nothing but old granola bars..

Never had any issues with the company. Rebecca is wonderful. She made sure that everything was well taken care of.

The stay was good. The room was clean but there the bed frame was broken. I didn't let front desk know about it because when I noticed the broke frame it was late after midnight. And the hallways smelled bad, like fish and other bad smells

Nice hotel, but no breakfast

Staff was extremely rude. Room was absolutely disgusting. Mold everywhere. Very dirty. Would not stay here ever again.

Roaches

Very nasty exp, First of all there was no one at the front desk, waited for almost 15 a 20 mints. I am in room now and the folding bed doesn’t open, called help desk but no response. The room is dirty and smelling bad.

A good place to stay if you just want to sleep. Cleanliness leaves a great deal to be desired and Breakfast is a joke. They should consider improving those 2 points. With that being said, Location is easily accessible and Front Desk Staff is respectful, friendly and very professional with all clients I witnessed them interact with, including me. Both night and day staff there are delivering an outstanding customer service performance, and I would return just for this. I definitely recommend.

The property was conveniently located and affordable. Upon entering our room- the heat was set at 86F. The room was spacious but the TV didn't work, the sofa was uncomfortable and cupboards damaged. All of this was cosmetic and not a big deal for an overnight stay but the 2 dead and 1 live cockroach were disgusting.

There was dog poo on the hallway and several of the occupants told the front desk person (the guy’s name was Paul). He did not take care of it even after 5 hours. One resident said there was another dog poo in the corridor which stayed there for several days.

Great team

The hallways and the room smelled. The sheets were not comfortable, you could tell they were old. We actually slept with blankets from home. The bed was super uncomfortable and not very supportive. There was a cockroach by elevator. YUCK!

I booked two rooms. Both room had cigarettes smells. Friendly staffs. Convenient location.

Nice

Communication was good regarding room that was available that had a smoker in it previously. Sofabed was very uncomfortable. Discouraged that a discount was not offered since breakfast was not available.

Nothing would not stay again

There was an odd smell every night and it wasnt clean

Had probably one of the worst experiences staying here. Dirty room upon check in and the staff ignored my request to clean the room. We had to walk in the room with shoes on..

unfortunately we found they did not have a clean room for us because they only had 1 cleaning lady so thankfully there was a older extended stay in the back. hopefully they can find 1 or 2 workers soon. the room we stayed in was clean and comfortable.

No amenities but safe quiet and clean. Beds are uncomfortable.

Very run down and unclean. No staff at front desk and took near 30 minutes to check in. Dirty linens in the hallway for over 24 hours. Chair in room was broken, bathroom door would not shut and bed/linens were poor quality.

The beds were quite uncomfortable. The room had a few broken features including the toilet seat, outlet and light switch covers, broken drawer. We did ask for additional sheets for the pull out bed which arrived right away and that was helpful.

The first thing I noticed was that the fridge did not work. I went to report that immediately as that was one reason I booked a suite. The receptionist said that they will look into it in 15 minutes. Nobody came ever but I managed to figure out that the fridge was turned off and it worked when I turned it on . He could have easily offered some tips right away. Then it got worse, the sink was blocked, the bathroom door would not close or open properly as it was broken / come off the hinges (before we came in) . When we tried to open a kitchen drawer it came off unhinged too. I reported all these right away on the same day and nothing was fixed or even attempted to be fixed as they did not visit the room at all for 2 days! They could not change my room as they were fully booked and all the receptionists were very passive aggressive. They just took down the complaints without even apologizing. I was told to speak with a manager but there apparently is no manager over weekends when we were there. Also be aware that kitchen utensils are only provided upon request which I also requested and never got. There were no napkins at the measly breakfast bar and when asked to replenish I was told that they had run out. They also don’t clean rooms on a daily basis which I had asked and it was never cleaned. My worst experience ever !

They overbooked the place and we arrive there with a reservation paid in full but no room and the staff were not helpful at all

I booked a king deluxe handicap accessible suite on Expedia and at check in was told they have no kind accessible rooms, as a matter of fact they don’t have any king rooms…the first two nights we were there the fire alarm went off 4x in evenings and mornings. I would not recommend this hotel to anyone…they hallways are strewn with garbage…as is the parking lot.

There was a few things falling apart in the room that’s the only downside the shower head holder was broken and the light fixture fell when me and my man was sleeping

The room itself was great, bed was good, bathroom clean and all the appliances worked. The problem was that I was told housekeeping was every 2 weeks, that is just too long. I understand it is an extended stay and the housekeeping rules are different but the others I have stayed in do housekeeping every week. If they have an every 2 weeks housekeeping then every room should come with a broom, dustpan and mop maybe even assess to a vacuum cleaner.

I would not stay here again it. Place felt unsafe and dirty.