Highly approachable helpful staff, a good menue, convenience in location, more than adequate car parking facilities. Our thanks to all the staff.

The rooms in the extension are basic and noisy when there are parties on downstairs in the main hotel. But very friendly, and clean.

I’ve stayed here a couple of times whilst out with friends in Braintree. If possible ask for a room in the main building as these have more character. Decent breakfast as well 👍

The room I stayed in was large and comfortable but a bit chilly. There was a small electric heater supplied which worked ok. Good value for what I had.

As always this Hotel always comes through love staying here on my Trips to England close to town and the staff are amazing from morning Breakfast to drinks in the bar at night absolutely amazing looking forward to my next trip home and a couple of nights in the White Heart Hotel

Fabulous hotel and fabulous staff.. Would book again if needed to come back down Would also recommend

Staff were very helpful and attentive. Breakfast was huge with good choices. Beds comfortable

Great place perfect staff would stay again

Property was lovely easy walk into town perfect for station. Staff were excellent friendly helpful funny and kind. My only complaint would be the noise of the pipe works where the radiotors need bleeding i wish id bought my tools could of fixed the problem lol. But overall id defo stay here again and was inpressed with food. Thank you

My room was filthy, complaint made at the reception, however they were unable to move me to a different room.

Rooms need serious updating,beds uncomfortable rooms are so hot worst night sleep ive had anywhere in years., if u have mobility problems dont book as there is "no lift" overall wont be rushing back !!!!

Everything was fine except there was no internet.

Lovely old hotel, full of character. One of the cleanest places i've stayed. I also found the service excellent. The one frustration. Food was not always available but this is a very minor moan. Overnight it was a relaxing stay, just what i needs

Overall was good except no hair dryer inside the room. Housekeeping staff was acknowledged but nothing done.

Overall a good experience, friendly staff.

Lovely hotel. Helpful friendly staff. Very enjoyable stay

My stay is always good. Staff are attentive and friendly. Sone parts of hotel could do with freshening up.

Staff, Wi-Fi communication,, I didn't even stay at hotel. I was supposed to stay 2 nights , the first night I didn't sleep. The second day I check out around 7 pm I want my money back.

I found the menu limited. And had to ask for fresh fruit three days running at breakfast and it was on the menu this was (help your self for continental). Otherwise, I enjoyed my stay and my room was comfortable.

The rooms were fairly basic but clean, comfy beds and everything you could need, hairdryer, iron and ironing board., tea & coffee making facilities and tv. Breakfast was really good and offered a lot of choice. Staff were really friendly and helpful. The only gripe, the water was scalding hot which meant that the cold water tap for cleaning your teeth was warm.

No chef on Tuesday, lots of items not available at breakfast, dinner

The property is fairly cheap but badly in need of refurbishment. Windows were broken and furniture in a poor state. I stayed there while attending a local wedding, so just used the room to get changed and then sleep in after a drunken wedding. Upon arrival, the cleaners had missed a dirty sick draped over the smoke detector. Good tea and coffee facilities.

Stayed at the hotel before and it was good, hotel now needs updating and if not a deep clean..

Having been disappointed elsewhere I didn't have expect great things but I was very pleased with the White Hart. The building itself ancient and very well-kept. The staff were friendly, helpful and polite. My single room was perfectly comfortable and exquisitely clean. The price was reasonable and I would certainly go back there should I visit Braintree again. Thankyou White Hart.

Whitehart hotel is a pub and inn, which is a bit confused to me as I walked into the pub. However, the staffs are all very friendly and helpful: they quickly led me to the small reception table on the back side of the pub (which would be assessible first if you could manage to find their car park). In my case, I follow the postcode given by hotel.com (CM7 9AB) and really struggle to find how to get to the hotel (even though it is right in front of my eye as the lane is one car and no parking allowed). After giving the hotel a call, the receptionist was kind enough to direct me to their car park (but I still manage to go to the wrong one of the court nearby). IF ONLY there is a clear notice that if going by car, we should go to the car park in coggeshall road just opposite the oyster restaurant and right before the one way stop side. Besides that, everything is fine (no wow factor). The inn is a bit dated (squeaky floor, door making a loud bang whenever our next door go back and forth from their mid night drink, decent shower, a small fan was provided as it is super hot this weekend). The ambience at the pub looks warm, cosy and the food smells tasty at reasonable price (but we dont have chance to try as arriving a bit late after having dinner & need to check out early at 7am in the morning). All in all, everything is just basic, fine for one night sleep (some noises from other guests are unfortunately out of their control). The charm from the pub ambience saves the day

Whitehart hotel is a pub and inn, which is a bit confused to me as I walked into the pub. However, the staffs are all very friendly and helpful: they quickly led me to the small reception table on the back side of the pub (which would be assessible first if you could manage to find their car park). In my case, I follow the postcode given by hotel.com (CM7 9AB) and really struggle to find how to get to the hotel (even though it is right in front of my eye as the lane is one car and no parking allowed). After giving the hotel a call, the receptionist was kind enough to direct me to their car park (but I still manage to go to the wrong one of the court nearby). IF ONLY there is a clear notice that if going by car, we should go to the car park in coggeshall road just opposite the oyster restaurant and right before the one way stop side.Besides that, everything is fine (no wow factor). The inn is a bit dated (squeaky floor, door making a loud bang whenever our next door go back and forth from their mid night drink, decent shower, a small fan was provided as it is super hot this weekend). The ambience at the pub looks warm, cosy and the food smells tasty at reasonable price (but we dont have chance to try as arriving a bit late after having dinner & need to check out early at 7am in the morning).All in all, everything is just basic, fine for one night sleep (some noises from other guests are unfortunately out of their control). The charm from the pub ambience saves the day

Old world charm but lack of elevators.

We felt the property was a bit tired, needing a refresh, the staff were very pleasant and very helpful, the food was adequate, not the best but reasonable value for money. We would return.

Tidy clean rooms with good parking facilities.

Tidy clean rooms with good parking facilities.

Breakfast was poor

Quirky place. Bit like a maze to get to some of the rooms. Seems forever going up stairs and down stairs. That said, it wasn't a problem. Liked the place and would stay again if I needed to. Also interested to find that I had visited some 6 years earlier when I met up with a long lost cousin who had relatives in the area. Nice place, worth at least a visit or a stay if you need to.