wide variety of swimming pool, wide garden with excellent view, well- managed spacious room as well. Good for a family with kids. But seems that the renovation in full scale is necessary since there are many parts and places seems very old.

Some facilities are old. But not uncomfortable. View at the resort is really excellent.

Near to airport, beautiful resort, family friendly.

Great location, sunset view is good, great shower head But the room overall is a bit old, wifi is weak, the staff/room cleaner did not really clean out the leftover food from the last customer on the carpet

very good

good

It has very good view. It's convenient to tour islands.

Breakfast was delicious and wide choice The children love sandcastles building by the sea Double bed was clean and spacious

Check in at reception was easy and trouble free. Rooms are clean and fantastic views of the sea but the hotel is showing it's age with rooms' decor old and tired, and loose decking on balconies and in public areas. We especially booked this hotel as it had so many dining venues and bars, but upon arriving and settling in learned that 2 of the restaurants had closed and the swim up bar closed during covid and have not been reopened. Their website should have been updated with this information as it leaves zero beverage service around the pool. They have a fantastic Sunset Bar/lounge which was could be used the first 3 nights we were there with gorgeous views of the sun setting over islands and the sea, it rained once and all the cushions were removed from the furniture and were not returned for the rest of our 11 night stay, not 5star service and disappointing to say the least. Food service was good and staff friendly but clearly need more training in the drinks service area which was virtually non existant, always had to chase someone to get a drink. Around the pool and Sunset Bar, again, had to repeatedly chase a server and on most occasions go up to the small bar, order and pay as they would not run a tab, and drinks would then be delivered. We tried the swim up bar at the sister resort, Pacific Sutera, and although there were only 2 couples sat there we still had to wave down the 5 staff there to get a drink, again much training is needed. Lovely resort, not 5 star though

We paid for an extra bed in a double room and three of us stayed in the room, but there were only two towels, no matter how many times we asked for more, they never came, so we had to use two towels for all three of us.

It was good overall. Nice place for family vacation. The resort itself is a bit old so the room u r going to stay at is not that fancy but clean enough so it serves its purpose for the family trip. All the staff are nice and friendly

야무져야무져야무져 good good good no.1

Hotels.com let us book a room that was not even available at the hotel. Hotels.com indicated a charge per night that was almost double the actual rate at the hotel. Hotel service terrible

Poor, outdated property. No hot water. When complained, manager and staff told me that they’re at full capacity so the hot water can’t reach my room. Does that even make sense?!?! If your hotel can’t provide facilities to a full capacity, then don’t sell that many rooms and take money from people. They were also not honest and up front about it at check in.

There was no hot water.They didn't even explain anything before we asked. Just..said we couldn't solve this problem. It was rare to see at a five-star resort. We got rained on late at night So,needed hot water

Nice sea view.

Wonderful hotel with nice view nice lounge! A must to book with Magellan Executive Suite to enjoy private breakfast and free Hi Tea session. The food is excellent!

The lobby is huge, nice environment, had snorkeling and golf course in hotel, very good.

We spent 3 nights here and were disappointed too many times for a 5 star resort. Facilities are fine but quite dated, certainly not what I would expect. But that's not a problem except there was no warm water on the first 1.5 days. The staff however lacks very much on every front. Breakfast starts at 6 am, 30 min later still no one at the egg station. I asked the staff, asked again some 7 min later. 20 min later I give up. We have a set dinner every night. We are told (twice) this will be the same menu every night but we can change the main course only the following nights. Only the last night we learn that there are 3 or 4 different set menus, great, just surprising that we did not learn that the first 2 nights. I want to add drinks (ca 10 USD) to the room no. to settle at check-out. Not possible because I did not leave a deposit at check-in (I would if someone even asked about it). Last night we order a sparkling water and a piña colada. To avoid a misunderstanding I show it in the menu. 5 min later the waiter comes back, she does not know what I wanted. I show each item again in the menu. After a while she comes back (still no water) and says we cannot order piña colada. I want to choose another cocktail but she tells me I cannot order any, only water. Later I find out that I could have ordered any cocktail I wanted (also piña colada). Concierge would not take our postcards for sending, sent us to town. On a good side: the surrounding area is very nice.

It was just one night but it was excellent from the moment we check in to the time we checked out. Staff were friendly, great location, clean and breakfast spread was superb too!

Great place, great workers, great food, brilliant.

Have a pleasant stay

So nice to stay here.im staying with my familys.everything was here.the facility complete.

Pleasent to stay. Stay during weekend and peak time a bit congested during check in and breakfast. Overall its was awesome to be there

Amazing place

Cozy n my kid luv it so much..will come back again for more

A beautiful resort with great facilities, pool, spa, sunset views and good food. Personally i found the Room a little bit warm, but the aircon was set to a fixed level.

A beautiful resort with great facilities, pool, spa,sunset views and good food. Personally i found the Room a little bit warm, but the aircon was set to a fixed level.

Enjoy

Enjoy👍👍👍👍👍 👏👏👏👏👏👏👏👏👏👏👍👍👍👍👍👍👍

The reception didnt record information correctly and blame me for miscommunication and expect me to pay extra for buffet person, slow service, slow food and overall mediocre experience

We were made to wait for nearly 40mins to be checked in. Check-in service is so slow motion, its not acceptable. Staff were friendly, but not well trained at all. Ordered a bottle of wine, but the wine still served even though the bottle had leaked wine leak mark on its side. Swimming pool was not cleaned as should be with wet wipes found inside the pool. mattress was old and badly sprung, which was covered over by thick bed underlay. Maintenance of the property is obviosly lacking.