Front desk was great, but when using the restroom, one employee, after using the toilet walked out without washing her hands. Walking through the property there was trash on the floor and in the elevator. The carpets are worn and filthy. The room appeared clean. The bed had the most uncomfortable mattress ever. Some of the electrical outlets didn’t work and the microwave was sticky.

I have stayed at this hotel four times. The other three times I would give all five stars. This time I give two stars. The staff was very friendly and they were excellent. The room that I stayed in was disgusting. There were spider webs in every inch of the bedroom where the ceiling meets the wall. There were ants coming out of the kitchen sink. There was a chicken bone sitting on the floor that I had to clean up from the previous person who stayed. When I get to my hotels I always check the beds to make sure there are no bed bugs. There were no bed bugs but what I found was the mattress was soiled with somebody's blood on both sides of the mattress it looked like somebody had been murdered. I ended up going to Walmart and buying an entire comforter set just to cover everything that they provided for me and then I left it all there because it was way too disgusting to bring home. It certainly seems that the hotel is starting to go downhill from my previous visits and I may never stay here again.

I enjoyed my stay. It was very clean. I loved the makeup remover packs in the bathroom. that was a nice touch.

We were in a handicapped room which was the farthest room from the elevator. My husband was worn out going back and forth from elevator. Really bad positioning for a handicapped room. The wallpaper was falling down and the vinyl floor was peeling up in front of bathoom door. The towel bar fell off the wall in the bathroom. There were no cups in the bathroom. I could not find any silverware until the last morning. But the room was clean but the bedding smelled musty.

Went for a hockey tournament, enjoyed our stay

Easy and efficient check in; nice suite. Clean and comfortable

Children were playing in the hallway until 10:30 pm and it was very noisy and there is no sound proofing at all. I can't take a rest during stayed here 2 nights.

Clean room and courteous staff

A special feature is their key cards actually work. A rarity in most hotels.

Located in a convenient area with shopping nearby. Quiet location. Good dining options nearby

Staff was great! Room outdated and showing heavy wear and staining. Located next to a small airport.

Quiet, clean. 2nd room still had a used towel on back of door. Had to take two rooms instead of 2 bedroom booked. Good location.

I forget her name, but she was working the front desk and was the nicest, sweetest person. However, something got messed up with our checkin, so that when we were given keys, they were to someone else's room. The bed was unmade, socks on the ground, trash and food everywhere. Unfortunately, there were no luggage carts, so since that room was on the 3rd floor, we had to carry our luggage up, and then downstairs (someone had blocked the elevator) and had to get a new room. We were only going there to change before going to a wedding that we were then running a bit late for, because of the mixup with the rooms. The second room was nice and comfortable. The bed was fine. The tub was sort of hilariously short/ small for a hilton property, but overall the staff was very nice and accomodating. Checkin was the only thing that was weird and inconvenient.

Quiet and comfortable

We booked a 2 queen with a pull out and when we got there they told us they were full and were putting us in two different rooms. I have young children so this wasn’t ideal. Every surface in the room was dirty. All the cushions had stains. Blood stains on mattresses. The floor had tape holding it together. The pool heater was broken and ice cold. They shut the lights off at breakfast while people were still in the area, which wasn’t staffed well and barely any thing was refilled. They started switching over our room before we even checked out. We will never stay here again. However, Sheila at the front counter deserves a raise. She was amazing and was the best part of this hotel.

We stayed as a stopover on our way to a holiday home in Michigan. Would recommend for families, the suite size was great and all felt very clean and well looked after. We had the pool to ourselves for a lot of the evening and arrived on time for the Wednesday social!

Excellent customer service. Christian and Sheila was really great and the managers Jason and Rai were extremely accommodating.

It was a very nice stay and I would stay there again!

The overall cleanliness of the room and hotel in general was not great. It was rundown with holes in the light shades, hardened dirt/ residue on the walls etc. They had no pool towels and gave us hand towels to use instead. The room size and layout was great for our family and the location was convenient

Staff was very helpful and friendly. The property is a little dingy but I liked the generously sized suite.

This was my first stay at Homewood Suites Hilton-Troy! My family enjoyed our stay!

I would like to thank the staff member and front desk host RJ for making our stay at Homewood Suites by Hilton a very wonderful stay. Her professionalism, courtesy, patience and integrity displayed during our stay was tremendous. Just one of the reasons we will be returning to Homewood Suites and other brands by Hilton. RJ’s attention to detail, kindness and professionalism is FIVE STARS!!! From the moment we entered the lovely facility we were greeted with her courtesy and wonderful customer service skills. We watched her provide the same exceptional service to customer after customer with poise. She always acknowledged new customers waiting and let them know she will be right with them once she finished with the previous guest. She did this all while checking customers in on the phone as well. I was amazed at her ability to multitask and get every detail correct. She even made sure to greet every guest when she saw a guest getting coffee or food items. It was refreshing to see, especially at a time when so many customers feel slighted by some customer services offered at many corporations. She made us feel very warm and welcomed as well as ready to return in the future. She informed us about every detail of the hotel during the check-in of our stay, leaving us without questions. Now about the hotel, the facility was very nice and clean except for a dirty tub and toilet which RJ rectified, addressed very quickly and professionally by providing a wonderful solution

Our room was huge and very enjoyable. Plenty of amenities. Felt just like home.

The property was conveniently located for us. Check in was good . Room was outdated and they gave us a handicapped room . The staff at the buffet was so darn rude, we asked for oatmeal and the older lady got pushy and mean. Never had cleaning for six days there had to always go down for towels. We will never stay again

The room smelled like smoke after my husband checked us in he asked R.j to not put us in a room by the exit. She did and when we asked her about the room being smokey she said ok ill tell someone. Very rude and didnt care about the fact that we had 2 young children. she yelled at them for running. Kinda hard to tell a 3 year old who was excited to tip toe. Very upset with the 10 minutes we were there and we left immediately only to find out we had to call multiple numbers through travelocity. The only experience was garbage.

Room was old and warn down with a celling fan in 2023.

Facilities were nice, clean, and complete. I especially liked the ceiling fan in my bedroom. Something you do not see elsewhere.

Property was ok but older woman clerk was nice nasty needs work on her customer service

Nice people working at the hotel. Breakfast was good, hot and cold items. Waffle maker, eggs, etc The hotel seems to have been taken over by Hilton not long ago. Wallpaper everywhere, peeling. Furniture in rooms scratches. Place just seemed tired. Clean rooms and nice towels. Little kitchen and table. Bed was old, with two people in it, the center of the mattress would sink in.

I absolutely love everything about the property clean friendly stuff nice willing to help with any and everything

When we arrived, there was a guest that was being obnoxious and quite stupid. Not because of anything the accommodation had done, just because she was a sandwich short of a picnic. The young lady at the check in remained calm, professional and polite. I don't know how she managed it. Kudos to her and the hotel.

pleasant desk staff