Room

Slightly old but comfortable for the price

Horrible

Area was safe and quite

staff was really nice

Close to my sons house when we come to visit. However the A/C only cools the room off to 68 which is not cold enough for me. I have to bring a fan every time. Also bring your own T.P. Theirs is like newspaper.

If you have a young baby, don’t book this place. They don’t want to help you to get a pack n play and they will blame on you for everything going wrong. I got the packnplay the first night. But because the fridge was super loud, we changed room the next day. I borrowed the packnplay from the hotel, I left it the old room and simply thought I can get one in the evening. However, after I got the room at around 8 pm that night the first thing I do was to call front desk to get a pack n play. The front desk lady said because all packnplays are in storage, only room cleaning people have the key and they were all off work. So I can’t get the pnp. I asked if anyone has back up key, or if she can call anyone who has the key to help. She said no one has the key and refused to help. I also asked if she can ask nearby Marriott hotel, we can pick up ourselves. She refused to help. And then she started to blame on me not to bring the pnp with me from my first room. I said no one told me that. She replied it is not their responsibility to tell me I need to bring it with me and it is not their responsibility to give me another one because they gave one to me last night. So then what is their responsibility? She then blame on me that I didn’t call them early enough so the room keeping people are still here. Do I have to know all their schedules to be qualified to stay there? We finally had to buy one from target so my son was able to sleep.

I got the one bedroom suite. And I loved it. Only drawback was there is only a cooktop no oven. But I made do😊

Clean quiet rooms. Close to dining.

nothing major either way... very clean and easy for me one night stays

Arrived 3:30. Check in is at 4pm. Clerk told us room isn’t ready we will call you. Asked for Number. Great! Never received a call. Came back at 7:30pm told them they never called me. Told me she will cover the parking. Didn’t know I had to pay for that. Great! Later I get an additional bill for Parking. 7 bucks. Also a lot of flies all over the premises. Due to Allowing dogs. Other than that. Great place.

Besides getting charged a fee for something I didn’t do it was a good experience. Never going back to residents inn because of charge with insufficient evidence

Really really nice. Nice little kitchen, plenty of space. Service especially at checkin was phenomenal.

Great location very clean

Nice, modern, clean place ... courteous staff ... thanks ... !

Property was great my boys loved it, unfortunately upon checking in the room they gave me had someone staying in it and had to wait 30 minutes to an hour unfortunately get another room

The staff was very friendly and helpful. We enjoyed our stay very much.

Why charge for parking? If you have the space to park why is there a charge?

Loved the cleanliness and quietness.The staff were friendly and helpful.The coffee was great.The outdoor scrubbery was beautiful. You need to update the room by making it more bright and cheerful. The carpet needs to be replaced. I prefer the new hardwood floors. It is heathier.

The place clean, neat and quiet

Firstly, I want to start off by saying the staff here are amazing. They are attentive, considerate and we’re always working to make the resort look great. We had a 2 bedroom unit, and it was just ‘okay’. The beds were doubles (queens would have been nice) the pillows were lumpy and saggy, and the pillow tops on the bed felt old and worn. There were pieces of trim falling off the walls, dirt in the corners of our unit, the carpets left our feet black, light fixtures in the main shared areas were falling down.. overall it presents well, but up close there were a lot of poorly upkept features.

Disappointing

Never understand the money grab for parking when a hotel is not downtown and has its own dedicated lot not even a covered garage. But outside of that not much to complain about. Nice amenities and nicest breakfast crew you’ll ever find.

The breakfast was really good.

Horrible customer service. Front desk gentlemen Alejandro was very rude not professional and management should be aware of him.

Horrible customer service. Front desk gentlemen Alejandro was very rude not professional and management should be aware of him.

Stay was nice, however, we had 5 people in a 2 room suite and in the living area only had seating for 3. Could have used a coupld of extra seating chairs. Dining had 4 chairs, but not comfortable enough for leisure seating.

Stay was nice, however, we had 5 people in a 2 room suite and in the living area only had seating for 3. Could have used a coupld of extra seating chairs. Dining had 4 chairs, but not comfortable enough for leisure seating.

Good quiet facility and close to many restaurants and highways

The staff at this hotel was extrememly accomodating. We showed up a couple hours before check in because check in was the same time as a wedding we were attending was starting. The ladies at the front desk allowed us to check in early. The room was great, the ground were clean. We did have a housekeeper come in without knocking but I think that was just because we checked in early. My only issue is that I was charged twice and double what I booked both times. When I went to chat with the front desk about it, they basically just said to wait a week and then call the hotel or check with hotels.com guest services. I went from being charge $230ish to being charge over $1000. When hotels.com tried to reach out to the hotel, they were unresponsive. So, I'm just waiting to see what's happening. It's an honest mistake so outside of this issue, I would have rated the hotel with high remarks and, assuming this gets handled, I would stay here again.

The staff at this hotel was extrememly accomodating. We showed up a couple hours before check in because check in was the same time as a wedding we were attending was starting. The ladies at the front desk allowed us to check in early. The room was great, the ground were clean. We did have a housekeeper come in without knocking but I think that was just because we checked in early. My only issue is that I was charged twice and double what I booked both times. When I went to chat with the front desk about it, they basically just said to wait a week and then call the hotel or check with hotels.com guest services. I went from being charge $230ish to being charge over $1000. When hotels.com tried to reach out to the hotel, they were unresponsive. So, I'm just waiting to see what's happening. It's an honest mistake so outside of this issue, I would have rated the hotel with high remarks and, assuming this gets handled, I would stay here again.

Found my new favorite hotel for a quick getaway. Very quiet, family friendly and the room was perfect for my family of three. Loved having a kitchen with a large refrigerator and stove top for making food. Bed was very comfortable and my daughter even said the roll out was too. Complimentary breakfast was a nice surprise. Lots to choose from to start our day.