Really liked this hotel and all expectations exceeded.

So where to start . On opening the room door we were hit with the overwhelming smell of bleach in the room. We opened the windows got ready and left to enjoy our day in Perth .On return the hotel lobby was in complete darkness with no one around at reception , arriving back in our room we were hit with the overpowering smell of dampness coming from the bathroom. We had to leave windows open all night which done little to hide the smell also not ideal with the room looking onto a railway line. On checkout we informed the gentleman working on the reception where his response was the toilet was renovated 6 months ago .The overall feeling was I was being made out to be a liar . On our return home I contacted hotels.com who spoke to the hotel who refused to offer anything for the uncomfortable night stating that we only reported it at checkout. We only reported at checkout as stated earlier the reception was in darkness when we returned and didn’t feel it merited contacting the emergency line.

Very welcoming. Room and bed comfortable, eat in both nights and food was excellent with a good selection of wines and beers. Did not have breakfast as was away early both mornings. Central to all amenities

Excellent last minute reservation. Very comfortable . Delicious supper .

Nice hotel and pleasant staff. Only issue we had was there was no coffee or tea facilities in the 2 rooms we booked

The most appalling customer service I’ve ever experienced in my life, my groups rooms were cancelled last minute but not mine. I had to pay for an additional hotel as couldn’t stay separate from my party. They openly confirmed they cancelled other rooms because they were not paid up front but because mine was they refused to cancel. The way I was laughed at and spoken to was unacceptable and the manager was extremely condescending. AVOID

All good, pleasant, clean etc. The staff were outstanding ; Kerry and Alana could not have done more for me, real above and beyond!

We had deluxe rooms and they were fantastic, roomy and very comfortable (and huge!) beds but one of the rooms had a bath and the other didn't - so please check if you want one! As some other reviews have said, having to pre-order breakfast the night before and booking a time is a bit annoying, especially as breakfast then came out 20mins after the time we requested it anyway. Not a huge issue, but would have been better without this system in my opinion. Sadly we didn't get to try the restaurant as it shut quite early.