Our family spring break at big bear was fun, however fun is not a word I will use for the hotel we stayed in. The place is run down, workers there are not in this planet and place was dirty and uncomfortable. The one nice feature about the hotel is the location. It is located conveniently by the village where restaurants and shops are located

Two night stay just to get away an enjoy big bear. The hotel is nice a next to down town. Everything was fine until I woke up a began to shower a love taking a nice hot shower, but after 5 minutes no hot water. I called front desks asked whats wrong with the hot water an was told the the had a water leak an had to turn the hot water off so it could be fixed ( an I was standing naked in front of the shower for over 5 minutes waiting for hot water we’re the staff could of let us know about the problem but did nothing. So my wife and I did not have a shower and I did not get to shave. So my wife and I left and did some things well hopefully they could fix the problem so later that day I called the hotel and ask them what’s going on and they said they’re still working on it I said, can you please call me back and give me an idea when it’s gonna be fixed so I can, take a shower. so a lady I talked to check my number and said yeah we will call you back, but they never did. I understand things happen, but my main thing is communication and I just think they were hoping that nobody would complain enough for them. They have to make an issue of it. if you’re paying money to somebody and you’re not getting what you’re paying for that’s one thing but when you’re not communicating with you that’s another thing and very unacceptable to me. they did take $75 off for one of the nights of the problem but that’s only because I complain, and explain to them exactly what I wrote here here.

Service at the front desk was fine when we first checked in, however the guy who was there when I went down to simply ask for some tape was extremely rude. It was 100% unnecessary for him to be as rude and condescending as he was, it was my first time in Big Bear and this did not leave a good impression.

We were given the wrong room to start out with. Front desk staff was not friendly. Phone didn’t work in room. When we were switched to a different room no one help us move our luggage to our new room. Very frustrating that we paid over $1000 for our room and it was a bad experience all around! Definitely will not be going back or referring friends.

Elevator not working. Had to carry luggage up or down a flight of stairs. Parking lot poorly plowed. Lobby very cold Coffee not tended to very well.

Location is great and that’s really the only reason we stayed there. They provide coffee, service and water, but both were always empty. Each time at check out and check in line was at least 4 to 6 people deep. And staff apologize but said they were new and training. Also told us no other staff was coming in for hours. Wasn’t as clean and bedding was of very poor quality. Definitely not resort status.

Loved the location walking distance to restaurants

Love being so close to the village!