You have to pay for parking in their adjacent lot. The restaurant was closed. What looked like free snacks at the bar were charged at checkout. The nightly rate was not the same—it was more than Expedia quoted. The pool was for the attached hotel evidently, since our side’s keys didn’t work to open it. Overall disappointed.

Smelly rooms, lack of customer service, outdate bathrooms

Had a great stay

The hotel canceled my reservation because I was not there before midnight even though i called to inform them i would not be there before midnight and my brother who had already checked in told the desk clerk my arrival would be after midnight. We were both told it was not a problem. My confirmation noted a last check in was 5:00am. The hotel gave me a room at a higher rate that had stained carpeting and couch and the bathtub was filthy. The front desk manager and a colleague were extremely rude to me when i questioned the double charge on my account. I was frustrated, but i was not abusive nor did i use foul language, however the female colleague was extremely nasty and neither would listen to what i had to say. They spoke over me supposedly citing corporate policy stating guests who are not there by midnight are considered no shows regardless of whether the hotel was notified ahead of time that there would be a late arrival. I was extremely unhappy with the hotel and its employees. I AM HAPPY, HOWEVER with Expedia's handling of the situation when i called. Lin from Expedia acted immediately, made calls to the hotel and issued me a refund.

Property and room was adequate for what we were in town for. Amenities could use an upgrade. When we checked in we were a bit confused as we had to go to the embassy suites front desk to get help. The two properties were connected which was a surprise and they only had 1 desk rep taking care of both hotels’ check in desks and it was only 8pm. Fortunately we did not need any additional assistance during our stay. My only real complaint would be charging for parking. It didn’t make sense to me for a property so out of the way from things (in my opinion) to charge guests to park their car in their lot—plain old uncovered parking lot. I could see if it was someplace that was close to a sought after attraction, park or museum or something of that nature, but it was Sterling/Ashburn area. Other than that, everything else was fine.

No one clean the room during two nights over there!

The staff was very helpful in allowing me to check in early and invite me to join for complimentary breakfast in the morning….

I had a dirty, hand towel hanging up on my towel rack, the beds were terrible, the toilet overflowed, and there was water everywhere. The room is very outdated, I State Homewood suites a lot, and this is by far the worst.

There was no water in the toilet as the water had been turned off for leaking. No one at desk, hard to find staff. Beds and chairs not very comfortable. Breakfast was good and ac worked good. The only issues were the toilet and not being able to call downstairs. There was no bedding for the pull out and was very hard to find someone to get bedding from. We’re told someone would bring it, waited an hour and had to go ask again for bedding.

At check in they had one person going back and forth between both hotels. No blow dryer shampoo or soap but states online there is. Have to pay for parking per night and it does not state that online.

Room was basic and clean in general. Some furniture in the sitting area was soild and worn.The cleaning service didn't carrfully clean the kitchen area, leaving the floor and counter top soiled.

Great place. Clean,, up to date and quiet.

The facility was nice, but rooms could use a refresh. Had a couple of minor issues with the room, reported them to the staff and they fixed them the same day. Good service!

We enjoyed an excellent stay at Homewood Suites in Ashburn, VA. It was a beautifully decorated, clean facility and the included hot breakfast was great.

This property charges $10/day for parking which i think it should be free

Didn't like having to pay to park.

I snapped this place up due to the price. Cheapest in the area by $100. And so very nice for that price! We had to sleep 3 adults. If you stay here, GPS will drop you off but it's not the first building you come to. It sits behind the first building, so drive to the end of the parking lot lane. This is actually a good thing because it cuts out the noise of the traffic on the busy road. They have signs at night asking guests to be quiet in consideration of other guests. There is a later check-out time--Noon. Most are 11 a.m. The complimentary breakfast was excellent. Room was very clean and large. Bathroom is huge. We would stay there again if we ever were back that way.

All good

Door operation was difficult each time on entry into the room. Not a deal breaker but it decreased the review from amazing.

- During my stay of 3 days, I barely can see any onsite receptionist for any needs. Even phone calls from room were not picked up.Have to walk around to Embassy suites for any needs. - In addition, the website says it's a Full Kitchen, but there were no utensils in the room. So I had to walk up to front desk of Embassy suites twice and request for Utensils, which they said a house keeping person will bring in 15 minutes. Both the times they didn't provided any utensils. Finally I had to walk up the reception for the 3rd time, wait there and finally could get it.

I have MS. had a handicap room but no one at front desk. Had to walk down to Embassy Suites front desk, then walk back to Homewood Suites desk to check in. TV in LR worked only half the time. When made reservation asked and was told outdoor pool would be open. It was NOT. When we checked out same situation as above. Went to Embassy Suites front desk, was we could leave key but could not give receipt. Said they would Email to us. They did Not. Expect much better from Hilton!!

Would stay here again. It was good price. Nice location, etc. A Hilton property, always a plus. Nice complimentary breakfast and available early @ 6:30 am. Great for travelers. Only complaint is not staffing at the front and more the phone is not answered at all. Three times, at different times and not answered and no way to leave a message requesting a call back.

Our family of 4 really enjoyed our 1-night stay. The suite was ideal with our 5 yo & 2 to. The included breakfast spread was also great!

Great stay. Wish the peloton bike in the gym had pedals for regular shoes. Would stay again.

The outdoor swimming pool was very nice! Breakfast was delicious, too!

Clean and accommodating staff-Zack

Sfaff really nice and friendly,place really cleaned and the breakfast was delicious.

I enjoyed my stay and would go back Gain

The hotel accommodated our family with 2 young boys we had enough space to cook, play and sleep.

It was nice staying here for my family of 6. Place was clean, lobby, interior etc seemed nice. Also breakfast was pretty good - fresh fruits(melons), freshly made omeletts, etc. Real plates and utensils. Beds were ok, I could feel every movement of the other person sleeping next to me, but it seemed to be in good condition - no sagging, etc. Being next to the airport, I could hear some flights, but not loud enough to bother me. TVs were little older, but the room itself was pretty nice. they charge $10 parking so be aware

My first stay room was perfect clean quiet friendly

A good place for business travel.