SpringHill suites are the best for business travelers

The area is very safe and we liked that a lot!! The hotel was mostly clean but one of the beds had a stained comforter… nothing gross looked like a food stain but that was a little disappointing. Beds were comfortable. The room was very big and spacious, very happy with that! Check in and check out was easy as pie, very smooth and we really liked that! The families on our floor and under us were VERY NOISY slamming their doors, running up and down the hall and the people under us must have been trashing their room because for about an hour (around 10-11pm) there was so much noise!! We didn’t bother calling the front desk bc we were so tired and were hoping the other neighbors would call. We recognize the hotel cannot control the lack of respect from its guests so we look for excellent rating hotels that encourage respect for other guests. We travel through here often. The price for this hotel was much higher traveling back so we will be trying another hotel nearby on our way back home to compare. Had the price been the same or lower we would have stayed again to see if it was just a fluke with the families that had stayed around us the first time because other than that, we were pretty satisfied with our stay for the initial price.

Beautiful

Front desk staff was so friendly and welcoming!!

Easy access and comfortable room with great accommodations. Rested so good! The staff was great. The breakfast was also. Thank you so much for ease of mind when speaking to make my accommodations and checking on them.

Bed was firm and clean. Shower had surface to prevent us old folk from slipping and a nice grab bar too! We really liked the large bathroom with door between shower, toilet and the mirror/vanity. Everything was very clean and welcoming!

C

This property has a great location, within walking distance to restaurants and shopping. Staff was friendly, and property was clean and maintained. Only suggestion for improvement, would be cooking the hot items on the breakfast a bit longer, especially the breakfast meat. Would stay at this property again if in the area. Thank you.

The staff were all very friendly. The property was clean and it is very convenient to getting around Knoxville with plenty of restaurants nearby.

Everything was wonderful, from check in, to the pool, to the spacious room. We will definitely be back!

Very convenient with restaurants attached to giant parking lot. Easy parking friendly front desk service. Appreciate it greatly extra early Check in for the four rooms of the travelers who had traveled overnight straight through from Texas. The only reason why you got four star for facilities is due to the layout of the room. it would be nice if the bathroom area was located in a way that would not disturb the other sleeping people in the room. We will definitely use this hotel again and again service was five star price was excellent. Location was perfect.

Clean, nice, not overly fancy. Comfortable rooms

What a nice property. The room we stayed in was a suite— complete with a walk-in closet. The entire hotel is immaculate, including the back stairs. What a shame we couldn’t stay longer. The only negative was the traffic noise from the nearby highway.

Great stay. Staff were very friendly & helpful.

The room was clean and the facilities were nice. We also liked the breakfast quiche.

Very nice

Great place.

Overall great experience. Front desk was very helpful, room was very clean and free breakfast was very good.

From start to finish .. 3 nights…. Friendly service and met all needs above expectations. Would highly recommend

Great stay. Hotel was very nice.

Having stayed at a Hampton Inn the previous night, I was so happy with the cleanliness of the room and bathroom. The lobby smelled clean and looked neat and tidy. The furniture in the room was new and clean. The mattress and bedding was very comfortable and clean. Water pressure in the shower was even great! Excellent customer service by front desk employees.

Very cordial. Easy to check in.

We had a little trouble with our first room as someone had kept a dog there and my wife is severely allergic. The staff when out of their way to rectify the situation by switching us to a different room. It was much appreciated.

Very convenient location to shopping and restaurants for college move in weekend

The service was very good, thank you

The front desk staff was wonderful! They always spoke and were friendly. Good location and clean hotel. I recommend it.

From check in to check out staff was extremely friendly. Plan to stay again.

The heat was on in the room when we arrived. After a couple of hours with the a/c on there was no difference in the temp. The front desk brought a fan up but the temp was still in the upper 70's at check out. It was miserable trying to sleep and a total waste of money. I've reached out to Expedia for a refund request a few times and have been ignored.

No problem with the stay. However, my credit card was randomly charged $19 a month after the stay. I have been trying to call and get this corrected however no one seems to be able to assist from Springhill Suites.

The room wasn’t that clean- hair in bathroom, hair on couch, dust on desk. Could have been a lot cleaner

The hotel was clean and comfortable. The breakfast was great. It was a very good introduction to Knoxville.

Staff was very friendly