Loved location but the bathroom was dirty, had contaminated water and the jacuzzi was not worth it as it was dirty too.

The hotel was already closed in business when we arrived there - obviously they did not notify expedia about their closure and we had to pay higher price to stay in a poor condition hotel nearby ... also causing the shuttle bus driver to get a parking ticket (which we had to reimburse for ticket & time & extra service) ...

Very nice stay

Service ,terrible, dirty and no parking lot for people with car, and the food terrible , and not enough

The location is great. I suggest to improve maintenance of the common areas and more attention to the bathrooms. The staff is pretty friendly.

No refrigerator, no hair dryer no restaurant at this hotel they provide breakfast 10min walk restaurant. Staff does not understand American English.

Rooms ok but shower not clean and don’t have a pressure and gif water take like 7 minutes to get to the shower. Very poor maintenance

The property is in poor condition, the room was cleaned every day but no towels changed. I was there for 5 days not even once my towels was replaced. I did requested, but was not received. Only the location is good in this place.

Everything You get towel only after 3 days There is no pressure you cant get a shower Smells bad Old faucet with dirty on it Its not a hotel Its a. Escape room I do not recommend this hotel The employee not help nothing

Basic hostel-like hotel situated on the busy tourist walking street, 5th Avenue. No elevator. Close to everything.

Serious maintenance let down everywhere you look. The cleaning ladies and breakfast staff are great!

No elevator, no blanket for the bed, no bedside lights, property looked worn down. Needs to close and renovate.

Basically, this hotel contradicted all of its positive reviews. The shower had MOLD in and around the space, there was absolutely zero hand soap so we had to buy basic hygienic items at a liquor store, and the "continental" breakfast was a huge joke - Each day, you were strictly given 2 scrambled eggs, 2 slices of white bread, a small pre-made coffee and a glass of orange juice. Very misleading and "continental" should be removed from the list of amenities it provides online. It's just a small, basic pre-made breakfast. The only thing that was likable about this hotel was the location. Right in the heart of downtown, so restaurants and other sights are mostly walking distance. Overall, we stayed at 3 hotels during our visit to Cancun, and easily this was the most grotesque hotel we've stayed at...ever. We let front desk staff know of this feedback, and they absolutely agreed, however, it's widely known that management is the issue for why the quality of everything reeks here. Avoid at all costs.

The location is great. Although you're in the 5th ave. If you have your windows closed you dont hear noises. The cleaning is good, blanquets policies are weird, also the places is not maintained constantly so dont expect to much0

I’m not one to complain, but this time, I have to. We stayed for one night due to flight changes. But when our group arrived we only had one room due to a pipe leak and not two.We were moved to another place down the street that was discussing and had bed bugs when we checked. My husband and I went back to our friends room and stayed on there double bed with them. You can only imagine the sleep we had. These rooms were booked long before our arrival. We were travelling for 16 hours and arrived to this mess at 2:30 am. Not to mention how none of us showered when got up because the room was dirty and smelt like mould and musty. Will never stay there again!

Easy access to 5th Avenue shopping and restaurants. The hotel is a bit run-down, but the hotel staff was warm and helpful. No blankets on the beds was a bit of a surprise. Only a sheet. The breakfast was cooked to order in a fun setting.

No hot water some times no water at all bad wifi cable doesn’t work, I’m general the whole building needs a renewal.

Wonderful Boutique Hotel near 38th Street and 5th Avenue. From here you can walk all over Playa del Carmen. Very friendly staff and beautiful surroundings. Big rooms, modern and very clean!

Gracias por la hospitalidad, en particular a Julián que se porto muy bien el chico. Thank you for the hospitality right in front of the action. Your door step is la Quinta Ave which was convenient and made everything accessible

The location they clean the rooms everyday

Very good value but just a bed to sleep in. The staff was very friendly and accomidating. The property can use updating but for the $$ it was fine.

This place is one of the worst in PDC

We stayed here from August the 4th - 6th. The place is very affordable if you want to be within walking distance from the beach, food/restaurants, night life. We were on the highest room with ton of luggage and no elevators so that was kind of difficult but nothing my son and I could not manage. Breakfast was delicious and so affordable. This is no 4-5 star hotel but it is kind of cool in its own way (plenty of stairs) and the staff was AMAZING!! They went above and beyond in making us feel comfortable and cleaned (swept/mopped) every day, made our beds. Big shower with double rainfall shower heads so two of us could shower at once. Not the most water pressure but manageable. For a small hotel it still had a nice pool! Great Job yo the whole staff! We were gone most day on excursions and what not but this was perfect for the first few nights of our stay based on our itinerary…no point in paying $500/night at a resort that you aren’t going to enjoy the all inclusive amenities. We did eventually go to an all inclusive resort the second half of our trip but I would definitely stay here again and recommend if you are on a budget.

Buena ubicación, no son las mejores condiciones de la habitacion, pero vale calidad y precio

Rooms were very comfortable and the breakfast included in the reservation was delicious. Staff is very friendly and accomodating. One caveat for those people with limited mobility would be that the stairs are a challenge and there is no elevator.

Everything was well presented

Small but very attentive staff and make you feel and home Property needs some upgrades but overall good for the price I would gladly recommend this property to friends and family

The staff here were very nice, cleaned well, took care of what was needed. However, I could only get Wifi and phone service outside most of the time. My room's AC was blowing out only warm air, and the room is full of mold. Mold was growing on my bags and my stuff. I got disinfectant spray and wiped it all off but the fact is, I'm going to have to replace a lot of my things now as a result of staying there. I'm a full-time traveler on a budget and it's gonna cost me hundreds of dollars to replace the moldy items. In addition, my sinuses flared up as a result. I don't think changing rooms would have helped much. They were quick to come in and clean and repaint the walls but as I was leaving, you can see the mold coming back. And I even needed a fan to keep the room cool. Again, the staff are ALL amazing! Amazingly friendly and helpful. I just wouldn't stay at this hotel again.

Good location but the hotel is in a very bad shaped, everyday they were doing construction, and housekeepers are way too loud and dont care about whos resting or not.

Staff was very welcoming and nice . Hotel located right outside 5th Avenue plenty to do .

The staff are friendly but the property is in dire need of maintenance, as a lot of things are broken, not working properly, or missing entirely from the hotel rooms.

Nice enough place to stay. Little outdated, but the staff make up for it. Very friendly.