Service at this hotel was top notch. Everyone was friendly, helpful, warm & welcoming. This is unfortunately where the positives pretty much stop. The site boasts a heated indoor pool & hot tub. The pool was just above 55 degrees and the hot tub has been filled in with concrete. The area is now covered in a Walmart style set of patio furniture. The pool was absolutely inside but that’s where the accuracy stops. The cleanliness and condition of the hotel were like most services today…rushed. Dirty corners were everywhere and if maintenance was tended to at all, it was a makeshift job. Multiple doors (gym, maintenance, staff only) were propped open with rags/towels. All of breakfast was served on styrofoam with plastic utensils. No signs of eco-friendliness. The hotel was undergoing construction while we were there but it did not affect our stay. They offered free earplugs to anyone needing to sleep during day time hours.

Hotel was okay, i feel a luttle over priced, but it is a holiday inn. Strong smell of the devil lettuce. Only needed for one night stay.

The receptionist was nice and tried to help us as much as possible, but there was not another room she could offer us. Our room was not clean, there was trash under the bed and crumbs on the floor. The stands were dirty. The microwave had dirt stains in the door before opening it. The bathroom was not clean. The soap holder had looked like it had mold from not being clean. The phone did not work. I had to call the front desk from my cellular phone. My five year old is now sick due to the room being so cold. It was a terrible experience.

Bugs everywhere. Hallways smell like urine. Key cards stop working after one day. Elevator floors have probably never been vacuumed. Elevators slow and don’t function well. I would never stay here again.

We were visiting friends in a nearby city, celebrating a birthday. The hotel was closeby, moderately expensive, and easy to drive to. The hotel associates were helpful, courteous, and made our stay comfortable.

It was very disappointed first we was greeted by someone who look like she is not happy with her job. Our check in time is 3pm she told us they don’t do check in until 4pm, me and my family was traveling all day mind you. I show her all my booking information so she honored the agreement. Up on arriving to our room we noticed that the room was not even clean, we went back down to talk to her and she want to have an attitude because she gave us a duty room. Hats out to the maintenance supervisor she was more help to us the the front desk girl. She even ask her why would she even give us a room that’s not clear in the system when there is one available? When my wife heard this she got upset because she deliberately have us waiting with our 3 kids and still say we got to wait until it was clean. I don’t understand why people like this even work at a place where you got to deal with customers? We was in room 315, I even slip in the bathroom because the shower curtain doesn’t stop the water from flowing out I didn’t realize it until it was too late. I try calling the manager but he never seem to be at his desk. All the furniture where terrible and falling apart.

Bugs, and overall cleanliness

Property is in need of improvements- paint, new mattresses, etc… Staff is fantastic and friendly. Breakfast was wonderful. There seemed to be a box elder bug issue.