Firstly let me say that the cleaning and catering staff were great. Breakfast good and bed comfortable, unfortunately that's where it all ends. We paid extra for a superior room, although I'm not sure what that was for as the room didn't look the same or have any advantages. After repeatedly asking to change our room due to the noise (single glazed windows opposite a busy road and a nightclub) we were told there were no free rooms even though I saw several people vacate on many occasions. Apart from a TV with no signal, no In Room WiFi, terrible WiFi in lobby, a door opening straight out of the side of the building with a 6 foot drop (dangerous for children), the worst part was having no hot water for the entire stay. I can personally handle most problems but having no hot water on a winter holiday is a deal breaker I'm afraid, the excuse for this was that the hotel was full and people were showering at the same time (well its the hotels duty to ensure a full hotel is capable of dealing with the load) . So in conclusion I'd avoid as im sure there are better places for the price.

Hotel staff are superb, paid for a deluxe room but I'm not sure what was deluxe about it as we had 2 joined single beds plus plenty of mould near bedside cabinet. Breakfast was more than enough for those not fussy like us.

Hotel staff are superb, paid for a deluxe room but Im not sure what was deluxe about it as we had 2 joined single beds plus plenty of mould near bedside cabinet. Breakfast was more than enough for those not fussy like us.

-Towels were dirty, the air con was leaking into a puddle on the floor, very humid bathroom smelling like mold, no furniture on the balcony, did not enjoy the breakfast, the staff were a bit clueless most of the time. Also I had to wear an ugly annoying wristband for identification for breakfast they said. As I noticed not many hotel guest were wearing it I asked for it to be taken off. It turned out they just ask your room number for breakfast anyway, so I don't see the point in this wristband. + good location, calm pool area, clean room except for the towels, comfortable bed.

Excellent hotel, excellent breakfast choice.

There is no staff to help with baggages to go upstair.

There is no staff to help with baggages to go upstair.

Small and basic but spotless, comfortable and convenient

Just 10 min stroll to the beach, breakfast is okay with usually eggs, bread, cereal etc. Reception lady helpful once she understands what you want. There was no working air con in 1st room we were put in so moved to another and the safe did not work, reception said they would get maintanence to look but was never fixed. Pool area nice and quiet and clean but needs attention to pool, lots of missing tiles.

Nice hotel close to the Main Street in the town and short walking distance to the beach. Stayed here for 2 weeks bed and breakfast. Nice to have the use of the pool and free wifi in the reception area.

Nice hotel close to the Main Street in the town and short walking distance to the beach. Stayed here for 2 weeks bed and breakfast. Nice to have the use of the pool and free wifi in the reception area.

Convenient hotel to stay in. Good location - beach nearby as well as bars, restaurants, taxis, car rental company, shops, supermarket. Breakfast lovely but if you come after 9 am, the choice seems to be limited. If busy during breakfast, no cups, plates, cutlery available for a while. No WiFi in the room. The downside of this place are hotel guests leaving their beach towels on sun beds around the swimming pool when not occupying them. It is almost impossible to use a sun bed if you do not 'reserve' it during breakfast time.

Convenient hotel to stay in. Good location - beach nearby as well as bars, restaurants, taxis, car rental company, shops, supermarket. Breakfast lovely but if you come after 9 am, the choice seems to be limited. If busy during breakfast, no cups, plates, cutlery available for a while. No WiFi in the room. The downside of this place are hotel guests leaving their beach towels on sun beds around the swimming pool when not occupying them. It is almost impossible to use a sun bed if you do not reserve it during breakfast time.

The initial reception was welcoming and as we arrived early we were happy to wait for our booked "superior room with garden view" to be serviced while we walked to the town for lunch. On our return we were allocated what must have been the worst room in the hotel. It had no balcony, was small and dark and looked out on what must be the busiest, noisiest road junction in the town. The reception MUST have know that this was not the room we booked. We complained and were eventually offered and accepted "the last available room". This was a quiet and large family room. It was, I guess, "superior" but was not garden-facing and had no outside space, terrace or balcony, for relaxation. The worst experience was breakfast. This must be the worst organised breakfast buffet experience we have ever experienced. All the food and drink was in one corner and as there was only one hot drinks machine there was always a queue making the area too crowded to access food. The food was generally of poor quality and not systematically replenished. The hot food was mostly gone. The staff work hard but are not properly trained and managed so work very inefficiently. This whole breakfast experience made for a very stressful start to every day and is the main reason we would not recommend the hotel to a friend.

The initial reception was welcoming and as we arrived early we were happy to wait for our booked superior room with garden view to be serviced while we walked to the town for lunch. On our return we were allocated what must have been the worst room in the hotel. It had no balcony, was small and dark and looked out on what must be the busiest, noisiest road junction in the town. The reception MUST have know that this was not the room we booked. We complained and were eventually offered and accepted the last available room. This was a quiet and large family room. It was, I guess, superior but was not garden-facing and had no outside space, terrace or balcony, for relaxation.The worst experience was breakfast. This must be the worst organised breakfast buffet experience we have ever experienced. All the food and drink was in one corner and as there was only one hot drinks machine there was always a queue making the area too crowded to access food. The food was generally of poor quality and not systematically replenished. The hot food was mostly gone. The staff work hard but are not properly trained and managed so work very inefficiently. This whole breakfast experience made for a very stressful start to every day and is the main reason we would not recommend the hotel to a friend.

The initial reception was welcoming and as we arrived early we were happy to wait for our booked superior room with garden view to be serviced while we walked to the town for lunch. On our return we were allocated what must have been the worst room in the hotel. It had no balcony, was small and dark and looked out on what must be the busiest, noisiest road junction in the town. The reception MUST have know that this was not the room we booked. We complained and were eventually offered and accepted the last available room. This was a quiet and large family room. It was, I guess, superior but was not garden-facing and had no outside space, terrace or balcony, for relaxation.The worst experience was breakfast. This must be the worst organised breakfast buffet experience we have ever experienced. All the food and drink was in one corner and as there was only one hot drinks machine there was always a queue making the area too crowded to access food. The food was generally of poor quality and not systematically replenished. The hot food was mostly gone. The staff work hard but are not properly trained and managed so work very inefficiently. This whole breakfast experience made for a very stressful start to every day and is the main reason we would not recommend the hotel to a friend.

If you want all inclusive 500 bed luxury this is not the place, there are however a lot of positives about this 2-3 star hotel. It is very clean and the staff helpful. The buffet breakfast is certainly adequate with fruit, fruit juice, yoghurt, lots of fresh breads to toast with jam and honey or with cheese and cold meat. Fresh omelettes or presumably fried eggs, if you wish. Good coffee from a machine, just help yourself. They do serve a set evening meal at 12 euro and the Friday night 'barbecue' (although no actual bbq in sight) was dearer at 22 euro, but included a strong alcoholic fruit punch and ½ l carafe of wine between 2. The food, especially the fish and salads is very good. The staff made it attractive with tables round the pool area. The pool in the centre of the building is attractive with several large trees and greenery and sunbeds. You do have to chase the sun around, but sometimes shade is good. The superior rooms are of a reasonable size, good bathroom and modern. It had a fridge, but unfortunately not a kettle. Our room was on the ground floor, which was handy for the pool, however you are at the mercy of other guests who stay up late talking loudly on their outside area. Our only disappointment was the bed, which was very hard so not very comfortable. Otherwise a good value hotel situated at the edge of the main streets and 5-10 minutes walk to the beach.

If you want all inclusive 500 bed luxury this is not the place, there are however a lot of positives about this 2-3 star hotel. It is very clean and the staff helpful. The buffet breakfast is certainly adequate with fruit, fruit juice, yoghurt, lots of fresh breads to toast with jam and honey or with cheese and cold meat. Fresh omelettes or presumably fried eggs, if you wish. Good coffee from a machine, just help yourself. They do serve a set evening meal at 12 euro and the Friday night barbecue (although no actual bbq in sight) was dearer at 22 euro, but included a strong alcoholic fruit punch and ½ l carafe of wine between 2. The food, especially the fish and salads is very good. The staff made it attractive with tables round the pool area. The pool in the centre of the building is attractive with several large trees and greenery and sunbeds. You do have to chase the sun around, but sometimes shade is good. The superior rooms are of a reasonable size, good bathroom and modern. It had a fridge, but unfortunately not a kettle. Our room was on the ground floor, which was handy for the pool, however you are at the mercy of other guests who stay up late talking loudly on their outside area. Our only disappointment was the bed, which was very hard so not very comfortable. Otherwise a good value hotel situated at the edge of the main streets and 5-10 minutes walk to the beach.

Upon arrival the staff were very welcoming and enthusiastic except for the manager. The pool/breakfast area were kept in a pristine condition throughout my stay. I payed for the superior room which was definitely not superior by any means... their was stains on the wallpaper, curtains and the mattress. This greatly stressed myself and my partner. The shower was extremely unreliable it only had cold water until we mentioned to the staff and they fixed it. The manager was very reluctant to answer our queries. I would recommended staying at another hotel personally unless you want to be close to the centre of the town.

I just missed a good wi-fi.

When I was booking the hotel no mention was made to the ongoing building work within the unit. I was also without hot water for the first 2 days of my stay.

We stayed for 4 days - the hotel is a building site. Constant noise from 7.30am until 6.00pm. The pool area cannot be used due to building works going on. We had to step over rubble to get to our room. After 4 days we checked out and checked into a decent hotel.

stayed 10 days,not worth hiring a car ,only a few roads fit for normal cars. an island tour at 15 euros was very worth while. For 7 euros there was 2 loungers and an umbrella for hire on the fantastic beach We took a flight to Santiago, for the day, very expensive, and poor value. Excellent fish restaurant opposite the hotel called the "fisherman" It's better value to use the local currency, but be sure to use it all , as it's worthless anywhere else there are no newspapers on the island, and our TV had no english channels Take some warmish clothes for evening, as it gets quite cool. Try to avoid hotel rooms overlooking the adjacent roads, as on Friday and Sat all night parties are held on the waste land in front of the hotel, very noisy. It was sad to see so much rubbish left in the town. Many of the local shops owners were irritating, as they tried to get you to visit there shop, and didn't seem to understand " NO THANK YOU" although the local people were very nice in general.

stayed 10 days,not worth hiring a car ,only a few roads fit for normal cars.an island tour at 15 euros was very worth while.For 7 euros there was 2 loungers and an umbrella for hire on the fantastic beachWe took a flight to Santiago, for the day, very expensive, and poor value.Excellent fish restaurant opposite the hotel called the "fisherman"It's better value to use the local currency, but be sure to use it all , as it's worthless anywhere elsethere are no newspapers on the island, and our TV had no english channelsTake some warmish clothes for evening, as it gets quite cool.Try to avoid hotel rooms overlooking the adjacent roads, as on Friday and Sat all night parties are held on the waste land in front of the hotel, very noisy.It was sad to see so much rubbish left in the town.Many of the local shops owners were irritating, as they tried to get you to visit there shop, and didn't seem to understand " NO THANK YOU" although the local people were very nice in general.

Rooms and amenities are very basic, staff were scarce but polite

Second time we have stayed at this hotel in the last 6 months. Breakfasts are good, friendly staff and very clean. With Santa Maria you are alway out in the sun. and this hotel is in a good location for the beach, restaurants and the town. Would not recommend the all inclusive hotels as you miss out so much in this beautful town

The hotel was comfortable and clean and the air conditioning was controlable and worked well. The pool area was clean smart although small. But the resorts main beach was only a five minute walk away. There were plenty of cafes and restaurants close by. All of the booking arrangements and taxi transfers ran on time and according to plan. Considering the cost l am a satisfied customer.

Stayed there for 1 week. Frigde was broken; phone was not working; each time needed something had to go to the ground floor by stairs- there was no lifth and i was on second floor.there was a flood in my bathroon; hotel very noisy;;i complained several times nothing was done.they totally ignored me- they have no notion of customer service.

A really good value hotel close to the centre of Santa Maria. The rooms are a good size with a clean and functionable en suite. The pool area is relaxing and quiet and breakfast is good. I would reccommend asking for a room with a balcony overlooking the pool as there is a lot of building work near the hotel, so not much to look at and a bit of noise. If you plan to dive or windsurf/ kitesurf and just need somewhere to sleep then this is a great budget hotel.

Excellent value for money. The hotel is in the center of Santa Maria. Its clean, the staff is friendly, but they dont speak English very well and wont help you much in calling a cab.Breakfasts are fine, not a great choice, but enough to get you started.Toiletries are very basic, its better to bring your own. But the rooms are very clean and have A/C. The swimming pool area is nice, with palm and babana trees planted around. Theyve even broight some sand there.Overall Id recommend staying in this hotel.

I would recommend the hotel for guys that just want a good quality for the price. Being close to the city and the beach. Breakfast very correct. Clean rooms. Hotel is not for famillies.