Very good hotel in a good neighborhood. Pleasant atmosphere, good clean rooms, excellent staff.

Excellent Hotel. Very friendly staff. Super clean rooms. Great dining areas and the best breakfast in town.. Menu changes every day. Not too far from the center. Easy access to shops and transportation. Perfect for business travelers. Very pleased with my stay. Highly recommend! ⭐⭐⭐⭐⭐

I liked the excellent service that this hotel is providing, friendliness of the staff, breakfast options.

Overall decent hotel. I was asked 300 GEL to open the fridge in the room to keep my medicine as a prepayment for the minibar.

We are extremely satisfied with everything about the hotel. Thanks for making our stay unforgettable.

Good hotel in the city. Staff less professional vs pre Covid time. And less friendly as they have now many visitors manly Russians.swimming pool become non operational this year unreasonable earlier. Otherwise ok

nice hotel, worth the money

Pool is gorgeous

Service in the hotel needs to be improved, poor supply of water, tissues, soap etc.. staff are friendly but not experienced of hotel services, poor communication.

Hotel offer wonderful outdoor pool and great view from rooms. At hotel is great staff , especcially Tamta, Eldar and Tazo always kundky helo you and all arrange for you.

2nd time staying in this hotel. Problem is always in the 2nd floor bar / lounge area. During both stays, I will get a beer and want a meal. I order a beer and the lady waitress will disappear. So after 45 minutes of beer sitting empty and not a single time getting asked if I need anything else or a meal, I go to the bar. I was going to ask if I could get another beer and a meal, without me saying a word, the lady prints my bill. Seriously? Is the intent to push people out of bar? So the only way is to go to my room and order room service to get another beer and the amazing club sandwitch. Young lady with several tattoos not only took my order, gave me a timeline of delivery, was super sweet and always smiling when she delivered my food and drink to my room. After meal even called my room to see how meal was and instructed me to put tray in hallway way when complete.

A complicated stay. In the end, they fixed everything that was a challenge (complete with a misleading reservation at hotels.com that they at first refused to honor but then did). In the end, the manager saved the day and made everything right. When the service is good, it is above and beyond. When it isn't, it really isn't. Mostly superficial complaints, but that is what staying at a hotel like this is supposed to prevent. In the end, it's good. But it's not always without hiccups.

A complicated stay. In the end, they fixed everything that was a challenge (complete with a misleading reservation at hotels.com that they at first refused to honor but then did). In the end, the manager saved the day and made everything right. When the service is good, it is above and beyond. When it isn't, it really isn't. Mostly superficial complaints, but that is what staying at a hotel like this is supposed to prevent. In the end, it's good. But it's not always without hiccups.

Great place to stay

Nice, clean hotel. Helpful staff. Conveniently right next to the metro station

Very nice hotel with good access to all facilities locally.

Wonderful

Wonderful

Good service,,good pool,,clean,,polite staff. Only problem is both my Visa Cards (Canadian) would not work at the front desk. My cards work all over the world and I used them regularly outside the hotel. Thankfully I had my debit card and cash with me!

Arrived just after 2pm, which on the bookong confirmation was check in time, to be told that check in was at 3. We went out for lunch and came back at 1530 to be told the room wasnt ready. We were offered a free soft drink and we cpuld sit by the pool. Two hours later after two requests for the room we were finally given the keys. Huge breakdown in communication of room status and meant we had to rush once in the room to get ready to meet pur schedule.

Was on a short solo holiday in Tbilisi and was delighted to discover that the hotel was almost perfect in every way. I would highly recommend this as a place to stay in Tbilisi. A special mention and a shout out to the outstanding receptionist Ms. SOPIKO

You can split the hotel into several categories First dining room. Simply excellent. pool. The welcoming reception and the wonderful waiters and waitresses who run to serve you. Add to this the superb food and it’s presentation. The room very clean with a lovely vue but the mattress is a bit old and not terribly comfortable. The reception is the week point. Asking for taxis, the response was excellent Other than that I got negative and unpleasant reaction. Very suspicious, rarely smiling and not really paying attention to the client. Still lovely hotel with a wonderful swimming pool.

You can split the hotel into several categories First dining room. Simply excellent. pool. The welcoming reception and the wonderful waiters and waitresses who run to serve you.Add to this the superb food and it’s presentation.The room very clean with a lovely vue but the mattress is a bit old and not terribly comfortable.The reception is the week point.Asking for taxis, the response was excellent Other than that I got negative and unpleasant reaction. Very suspicious, rarely smiling and not really paying attention to the client.Still lovely hotel with a wonderful swimming pool.

Great stay!

Great new building, with plenty of facilities including a good business center. Kind staff and clean rooms. Excellent breakfast

The staff are friendly and helpful. Thanks to Abi and Davit for the chat about wines and things to do in Tblisi. As well Michael for the car service assistance. Breakfast is fresh and plentiful.

Service was not that good, as they gave me 2 beds room although my reservation for king bed room. It took them a while to change it. In addition after cleaning room they forgot to provide towels, although I call after that, and waiting for about 40 minutes, I had to go to reception to report that till they brought towels!

We loved the pool and the room was great however the staff are not friendly and should provide better customer service.

Bed fabric quality, breakfast, staffs. &&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

Awesome location great service fantastic atmosphere nicely decorated

Nice hotel with good staff.

satisfied with everything