The place is pretty secluded and far away from main tourist area, good if you prefer to be isolated. The staff is very friendly. However, they need to pay more attention on housekeeping though. It was really nice that our room was set up with flower decoration on the bed, etc, but the staff overlooked to clean up the sofa bed and other furnitures before the guests' arrival. The room has probably been vacant for quite some time that the bedsheet was dusty and spiderwebs were already covering some areas. The cups and glasses were stained.

Very classy high end resort in a secluded area. We were treated great by staff from check in to check out. Beautiful private beach and private snorkeling and scuba right from the private dock.

Places is very relaxing, nothing much around in way of cafes you have to use hotels which the food needs a make over gets very boring when they run out of everything all the time. Internet is terrible so don't expect connectivity but that is why we went, slept, relaxed and snorkelling, staff were friendly activities need upgrading nothing they state on website works or is either 20 year old, snorkelling is ok, much of reef is dying but still worth a snorkel.

Places is very relaxing, nothing much around in way of cafes you have to use hotels which the food needs a make over gets very boring when they run out of everything all the time. Internet is terrible so dont expect connectivity but that is why we went, slept, relaxed and snorkelling, staff were friendly activities need upgrading nothing they state on website works or is either 20 year old, snorkelling is ok, much of reef is dying but still worth a snorkel.

This small resort had a family-run feel. The staff were very friendly and overall a great experience. The area is very quiet - don't expect any night life, other than the hotel bar / restaurant. The rooms were clean and pleasant, the beach was nice. The in-house dive shop was not doing much because of the big End-of-Ramadan festival, but the snorkelling gear and scuba equipment seemd to be in decent condition. This is definitely a family orientated place. The snorkelling at nearby islands (boat and equipment arranged by the hotel staff) was good. The pool was nice / clean. The staff are mostly Muslim, so they can't taste the cocktails (hence some strange interpretations of classics, heh). The "bacon" and "ham" is all actually beef (i.e. no pork), but it really didn't matter to us. We hired scooters (relatively expensive at 150k rupiah per day, for rather old / beat-up machines) and explored the environs. There are some amazing beaches for surfing thereabouts. The locals were universally friendly.

Charming and simple hotel close to the small Gillies, perfect for a retreat and avoid the rest of the world. Staff was extremely helpful, patient and thoughtful with our needs, food was good.

Booked 2 nights in terrace room. Room was comfortable and cozy. Stunning view at the private beach and there's a private jetty as well. Can book snorkeling, diving kayaking, fishing and island hopping from their sport centre. These the Third time staying in cocotinos but these time round was quite disappointing. Most of the food we ordered like crispy duck, fried drumlets and pizza were too blend but the nasi goreng still as good. First day, the teabreak only tea and coffee on the table until we checked with the reception then they bring out the goreng pisang. Hope the food can be consistent coz there's no other alternatives except this one and only restaurant around sekotong.

The beach was beautiful when we first arrived but we noticed quite a lot of trash floating in the water on the second day. The food at the restaurant was very good. The location is much further away than we realized (about 2hrs from the airport). Renting scooters was fun but there was some confusion on the price. Some of the staff were very friendly and helpful while others seemed disinterested in our stay. The handbook in the room stated there was free shuttle to the surrounding towns but when we asked about it the front desk staff didn't seem to know about the shuttle. The day trip to Gili Nangu was very nice but there was trash in the water there too.

Perfect get away! Great location Beautiful garden and beach side pool Beautiful view facing Gili Nanggu and Gili Sudak Island Hopping, snorkling, diving service direct from the hotel Great Food AC didnt work properly

Quiet, secluded resort, with very pleasant facilities and kind staff. 80 minutes drive from Lombok Mataram airport (they'll pick you up) and 40 minutes from Lembar harbor.

This is a great place to stay if you're looking for a comfortable and convenient way to explore smaller islands off the coast; great for snorkeling trips

This is a great place to stay if youre looking for a comfortable and convenient way to explore smaller islands off the coast; great for snorkeling trips

Great hotel for a relaxing getaway. Staff are excellent and always helpful.

We generally take the view that all the people can't be wrong all of the time, so writing a somewhat dissenting review, in light of the so many accolades, is not something we take lightly. The hotel is in a fabulous location, the housekeeping and restaurant staff are lovely and the beds comfortable - but overall it's nothing more than a European 3* at very best. First, let me say it was fine for us - and we give it a personal ****, even though it's a bit over the top on price for the standard of service and accommodation provided. The food is satisfactory, but if eating is important to you it's certainly not gourmet! It's also worth bearing in mind that the resort's location means that there are no practical alternatives for eating out. What the hotel mainly lacks is effective management. As lovely as they are, the staff are poorly trained and noticeably struggle to get things right. This is very sad because they try so hard to please. What was most important to us was getting out to the nearby diving and snorkelling sites, and in this regard the organisation was excellent, the experience just mind blowing and the boys who took us couldn't have been more helpful. Five plus stars on this one! We have travelled, lived and worked across the globe, including the Far East, and Africa so we don't make these comments from a naive and limited Eurocentric point of view.

We generally take the view that all the people cant be wrong all of the time, so writing a somewhat dissenting review, in light of the so many accolades, is not something we take lightly. The hotel is in a fabulous location, the housekeeping and restaurant staff are lovely and the beds comfortable - but overall its nothing more than a European 3* at very best. First, let me say it was fine for us - and we give it a personal ****, even though its a bit over the top on price for the standard of service and accommodation provided. The food is satisfactory, but if eating is important to you its certainly not gourmet! Its also worth bearing in mind that the resorts location means that there are no practical alternatives for eating out. What the hotel mainly lacks is effective management. As lovely as they are, the staff are poorly trained and noticeably struggle to get things right. This is very sad because they try so hard to please. What was most important to us was getting out to the nearby diving and snorkelling sites, and in this regard the organisation was excellent, the experience just mind blowing and the boys who took us couldnt have been more helpful. Five plus stars on this one! We have travelled, lived and worked across the globe, including the Far East, and Africa so we dont make these comments from a naive and limited Eurocentric point of view.

Located right on the beach in a secluded part of Lombok with stunning reefs to dive or snorkel on , it's hard to beat this resort. Our favourite stay overseas. The staff are all wonderful and friendly and the rooms well made out keeping with the tropical location.

Everything perfect. Room wonderful , swimming pool and restaurant perfect, great snorkeling and tours, good staff. Quite and peaceful place and very romantic . Only be sure to have enough monne or more than a credit card cause there is no atm or change near .

Everything perfect. Room wonderful , swimming pool and restaurant perfect, great snorkeling and tours, good staff. Quite and peaceful place and very romantic . Only be sure to have enough monne or more than a credit card cause there is no atm or change near .

We stayed during Chinese New year, it was a great vacation for our children : beach, swimming pool, bicycle, and sun. Employees was very pleasant and helpful.

We spent a memorable new year. But actually dinner party price was expensive.It was just BBQ.

Quiet hotel, friendly obliging staff. Good opportunities for snorkelling, scuba diving. Good overall stay. Food could do with some improvement.

Brilliant resort with clear waters and serene experience. Lovely food and helpful staff. The only thing we would offer as advice is to be careful of the rains as the roads approaching the resort can get very flooded

Getting there is quite a distance. Remote area. Initially not too sure if it's going to be a nice hotel as we checked in. But once we got to our room it was nice lovely. We enjoyed our stay as we wanted the peace n quiet. Snorkeling in the nearby islands was fantastic. Not a place to go shopping or nite out.

Unfortunately from the photos on the hotel's web site and reading other reviews, I set my expectations too high and in the end I was a little bit disappointed. I expected international standard luxury but found the hotel to have more of a local feel. Having said that, for the price the hotel is pretty good and most of the staff are pleasant and keen to please. The beach was disappointing and the noise from the kids in the pool was often annoying. I asked to move to a quieter room and felt the staff could have handled it better - I did move rooms eventually but I had to drive the situation as the staff were not very motivated to do anything. WIFI is only provided in the restaurant and it's unreliable, however a computer room is provided for guests. Not having wireless in the rooms is unusual for a resort of this standard. Free afternoon tea and snacks is provided in the restaurant which is a nice touch.

Excellent caring staff,always going out of the way to make the experience better. They discovered we were interested in shells so took our children snail hunting.Food was excellent. The manager spent one hour helping me sort out a computer issue I had. The english skills of the staff were a lot better than many the staff in hotels in bali that we stayed at. Negatives were the spot is a little isolated from the rest of Lombok with one and a half hour journeys to cities and other areas but if you want to relax and be pampered then this hotel is excellent.