Location

This hotel was not very nice. We specifically looked for a hotel with Continental breakfast since we have three kids and the breakfast was under construction. They had breakfast boxes which consisted of a boiled egg and stale bagel. When I asked if the hotel would do anything to compensate for the lack of breakfast they refused. They also refused to empty our trash since they said they only clean every other day even though the room had a sticker advertising that if you wanted your room cleaned they would do that if requested. The room had a view of two dumpsters because of the construction. The room itself definitely needs an upgrade the carpet looks nasty. I would suggest staying at one of the other hotels in the area. The staff did not care that their accomodations were not great and did nothing to make this subpar stay any better.

To find out after checking in with no recourse to back out that they have no breakfast or what they call a cold box breakfast was a joke. The only reason I stayed here and the only reason I will not ever come back.

very nice and clean room

When we checked in, we were given the keys and then immediately went up to the room. Scanned the key card on the door and it turned green and you could hear it unlock. We tried to open the door and couldn't get it open. We tried several times and eventually had to go back down to the front desk to get some help. The gal came up with us and acted as is this happened all the time, no big deal. She showed and told us that you have to be patient and wait and jiggle the doorknob just right in order to get in. She got us in, but it was a pain every time we left and tried to get back in it took SEVERAL minutes to get it just right in order to re-enter the room. When we entered the room, it was SO hot an stuffy so we immediately kicked on the air to cool it off and it took a long time to cool down - it never did get super cool, but we made it work. The carpets in the room we so stained and dirty, you almost didn't want to walk with no shoes on. The breakfast was so, so. The juice machine was down, but overall, it was okay for a "free" breakfast.

Staff were incredible! Extremely helpful and always courteous. Our short stay was a pleasure. We plan a return trip early next year.

Love the breakfast waffles and the breakfast lady was very helpful and friendly. Her cheese eggs/ sausages are excellent.

Comfortable rooms. Great breakfast and lots to choose from. Friendly staff.

Could be better the breakfast

I wouldn’t stay again. The showerhead is horrible it sprays water everywhere. The pillows are very flat and offer no support, making it hard to get a good night sleep. The positives are that the staff are really nice, breakfast is decent, hotel is in front of a great outlet mall and is easily accessible to many amenities.

The room needed some TLC. Good carpet clean and the grout between the floor tiles was coming out in several places.

I found everyone very pleasant and the location close to everything. Very quiet room

The hotel was clean the Pool was nice. And the staff were friendly. The beds are comfortable. Its close to just about everything. We have stayed here a few times and will continue to when we are in the area.

It was great. Will definitely be back.

Pretty good. First room we were given had food under the mattress of one of the beds. The staff was quick on giving us a new clean room. Breakfast was delicious!

When traveling with my grandson, there are two things i always check that the hotel has...breakfast and a pool. The breakfasts were great and the staff was friendly and helpful. When we checked in, the gentleman told us the pool was closed for renovations, but we could use the Holiday Inn pool next door and our hotel's pool would be finished tomorrow, so we thought, no big deal. Unfortunately, that was not the truth...no one was working on the pool (our room was across the hall and my grandson checked frequently). The weather turned cold, so i did not think swimming next door and walking back with wet hair was a good oprion. I really felt that i was actually lied to. The room was nice and clean, though.

Booked 2 queen bed room for 5 people. In details, it said sofa bed so I assumed I was getting 2 queen and sofa bed. I went to hotel and hotel said there is no sofa bed in standard room. Therefore one of my kids had to sleep on the floor. Hotels.com offered nominal credit for inconvenience or relocation but after a long day, I just wanted to check in. Very disappointed in error of description.

Room was comfortable, clean and convenient. Breakfast was great and 24 hour coffee was fantastic. Did have a difficult time finding parking late Saturday after our event. But overall was an excellent stay.

Aircon not working well. Still hot. Tub drain so slow. Carpet is dirty

Not enough hotel parking so we were told to park across the hotel at the outlet mall parking. Not happy with that.

Stayed here to go to the MI Renaissance Festival, an easy 20 minute drive away. Hotel is in a large retail area with LOTS of dining options, and is across the parking lot form an outlet mall, that has an aquarium in it as well! No hot tub (not a deal killer) and the pool could have been warmer (also not a deal killer). We will return.

Check in was quick and easy. The breakfast was very good. The location was perfect for the outlets. The only minor thing is the mattress and carpet in the room could use an upgrade. We would definitely stay again.

All the employees were nice and helpful and the place was fairly modern and clean other than a stain or two on the carpet and bench. The property was well maintained and the stay included free breakfast as well as coffee being available all day. However the coffee was average at best and the breakfast wasn't the best, overall the experience was good and I would book here again if I needed a place close to the great lakes mall.

Shout out to the staff for going above and beyond for my sisters birthday

close to everything!

Fast easy check in. Plenty of things to do with Great Lakes crossing right here. Close to Pine Knob, so it only took us 15 min with heavy traffic to get there

Very clean room and professional staff, will be returning without a doubt

Great place to stay when seeing a concert at Pine knob.

Very nice lady at checkin. Room was clean and the free full breakfast was fantastic.

Good quiet stay. The air conditioner didnt work to cool the room so well but I suspect it has something to do with the eco-friendly aspect. Overall agreat location and experience.

Hampton inn's hallmark point of distinction was their white cotton duvets. This property had a weird synthetic bedspread that obviously wasn't washed after the previous guests. And shampoo the carpeting once in a while. There were huge stains on the carpet - very dirty. It was disappointing to see a Hampton Inn so dirty. This chain used to be clean and welcoming for us in the past. Bring back the washed Duvet covers!

pool was down for cleaning which i understand but was still bummed i couldn't use it