good hotel good service clean and good location value for money acres club next door is a big bonus the art ouse restaurant staff are excellent

Excellent staff and good breakfast spread. The wi-fi is not working most of the time. Clean room and good service

Excellent staff and good breakfast spread. The wi-fi is not working most of the time. Clean room and good service

Location near to my work area .. Pool / gym was across the road in another setup

Location near to my work area ..Pool / gym was across the road in another setup

The Lobby area and the restaurant were hosting birthday and marriage parties and kids were running around everywhere including the bar section making loud noises. The ambiance of the hotel was too bad. In addition, the breakfast was not included in the deal even though the room was not cheap by any standard.

The Lobby area and the restaurant were hosting birthday and marriage parties and kids were running around everywhere including the bar section making loud noises. The ambiance of the hotel was too bad.In addition, the breakfast was not included in the deal even though the room was not cheap by any standard.

Nice hotel with a warm welcom.

Excellent accommodations. Great service and very clean.

Excellent accommodations. Great service and very clean.

Pretty pleasant hotel. Cordial and welcoming staff. The room was clean

Poor service. Sound of plumbing running all night and a rip off for a cab ordered through hotel that was twice the price of private hire.

Very nice and conveniently located facility. BKC and Phoenix Marketcity are just a short distance away. Excellent food and service. For some inexplicable reason, front desk asks for govt ids of all travelers including minor children. I found it quite strange, as this is not a common practice. All in all, very good experience.

Very nice and conveniently located facility. BKC and Phoenix Marketcity are just a short distance away. Excellent food and service. For some inexplicable reason, front desk asks for govt ids of all travelers including minor children. I found it quite strange, as this is not a common practice.All in all, very good experience.

The hotel is in a good location and has great facilities. It is next to a sports club that is owned by the same parent company. This means that all guests have access to many facilities of the club.

The hotel is in a good location and has great facilities. It is next to a sports club that is owned by the same parent company. This means that all guests have access to many facilities of the club.

Very convenient location in Chembur with easy access to Bandra Kurla Complex. Hotel facilities are quite good. Staff is polite and provide good service. Wifi facility is good hence you can work from your hotel room. Local transport (Taxi/auto) readily available from the doorstep.

Excellent service and a better experience. Food was good too.

Excellent service and a better experience.Food was good too.

Excellent service and a better experience.Food was good too.

The Fern was an amazing place to stay, I would definitely recommend staying here, clean rooms, free breakfast with a lot of food options, the staff were amazing ! Very accommodating, always happy to help, by far the best hotel in Mumbai!

It was a good exepriance to stay your hotel n hotel staff is very co operative. Specially recepnist kanish... tell him thank you. Disha and darshita

An average hotel. Out of the way, nice facilities but the staff needs serious hospitality training. Especially the front office staff. They are unfriendly and totally confused. The security guards, numerous in number are very disrespectful only towards Indians. The food is nice. The service is okay, but they get overwhelmed during meal times.

An average hotel. Out of the way, nice facilities but the staff needs serious hospitality training. Especially the front office staff. They are unfriendly and totally confused. The security guards, numerous in number are very disrespectful only towards Indians. The food is nice. The service is okay, but they get overwhelmed during meal times.

Stayed with family (triple occupancy) for two nights and 3 days - fantastic trip Had difficulty in getting to the hotel as the airport prepaid taxi guy could not get the hotel on the GPS Checked in to hotel with in minutes, brisk front office efficiency Paid 25% more for triple occupancy as per reservation bill, which did not pinch my wallet Pros: Efficient front office Friendly staff Booked taxis for us as and when we required without frowning Superb rooms, big enough for triple occupancy, neat and clean soft furniture, clean toilet with all standard complements Nice ambience on the 24hr coffee shop that served the breakfast Neat and nice corridors on each floor, particularly the corner ones are superb, the diffused light from sun is perfect for flashless profile photos, don't forget to take your camera alongwith Brisk room service Cons: Breakfast spread can be better more inclusive on the veg side (for Indians) The Indian style brewed tea that was served was invariably light and not hot on both days, had to reorder them, so make sure to order 'strong and piping hot' tea while ordering tea. Overall: Will definitely recommend for family stay.

Stayed with family (triple occupancy) for two nights and 3 days - fantastic tripHad difficulty in getting to the hotel as the airport prepaid taxi guy could not get the hotel on the GPSChecked in to hotel with in minutes, brisk front office efficiencyPaid 25% more for triple occupancy as per reservation bill, which did not pinch my walletPros:Efficient front officeFriendly staffBooked taxis for us as and when we required without frowningSuperb rooms, big enough for triple occupancy, neat and clean soft furniture, clean toilet with all standard complementsNice ambience on the 24hr coffee shop that served the breakfastNeat and nice corridors on each floor, particularly the corner ones are superb, the diffused light from sun is perfect for flashless profile photos, dont forget to take your camera alongwithBrisk room serviceCons: Breakfast spread can be better more inclusive on the veg side (for Indians)The Indian style brewed tea that was served was invariably light and not hot on both days, had to reorder them, so make sure to order strong and piping hot tea while ordering tea.Overall: Will definitely recommend for family stay.

good hotel at an affordable price....few things could be improved in terms of room furnishings!

The staff, the food, and the room were very nice, definitely worth the 4 *

Good clean rooms and service, ideal for business or shopping

The hotel is very nice and clean. But the staff need some more training in how to serve and behave towards the guests. They are very hard working but without proper guidance the Hotel experience will not be that of a 4 star hotel.

Stayed for one night at The Fern Residency due to lack of other options. It was a relatively new property and hence was well maintained. Would not call the room slick but was neat, clean, smelled pleasant, adequately equipped, central control panel etc. Ordered Indian food for dinner which was delicious beyond my expectation. Overall, it was a comfortable one night stay.

The hotel is great.. I have booked this based on the price.. and the fact that I stayed in another Fern in a different location and loved it. However, the location of this hotel is fairly out of the way from the rest of Mumbai... It was about 45 min from the airport at 4 AM .. and during any other time.. it is really out of the way mainly because it is not part of the main corridor going north / south.. Hotel itself is nice though in the middle of an OK area...