The hotel is undergoing renovation, therefore thetr was some inconvenience and ezcess noise at times. Otherwise a hood stsy!

We have stayed at this hotel many of times, and honestly it’s usually our go-to hotel because it had an indoor pool, great parking, awesome staff, and a great breakfast every morning, however they are currently remodeling and I wasn’t aware of this and they are supposedly getting rid of their pool which is so sad and my kids are now super bummed. We might have to adjust where we stay because the pool was a huge reason we always booked here and now if it’s gone that’s just a bummer.

Ongoing construction at this location Crew started banging and hammering at 7:30am on Saturday. Unable to aleep in.

The construction going on in the mornings made for a very loud room. But the room was great and super comfy pillows. Breakfast was good with lots of options to pick from. Got to see Mt. Ranier from our window! Overall happy with our stay

Outstanding customer service.

We loved our stay at this Holiday Inn Express. The staff were very kind, courteous and helpful! The place is really clean and safe. The Incline Cidery across the street was convenient and had a great selection of ciders and good eats. We were there for a show at the Tacoma Dome which was only 5 minutes away. Good job.......we'll be back!

Upon check-in staff was polite. Though the lobby appears clean, you can see that it does need more frequent cleanings. Overall the double bed accessible room was clean (stained curtains). That is where the niceness ends. The room is a danger to anyone and everyone. The bathtub, whether dry or wet, soap-covered or not, has nothing to help prevent a person from slipping and falling. There are handrails, but they do nothing to prevent a person from slipping, even if standing up from the seat installed. The office chair at the desk is even more dangerous. The chair rolls like a marble on glass, there is no stopping it. The surface of the chair is extremely slick, so regardless of the clothing you're wearing, or even naked, you can slip off. Because of the wheels on the chair, it can slip out from under you when trying to sit, which is exactly what happened to me. When sitting down, the chair wheeled away allowing me to fall to the floor, hitting my tailbone on the floor and my left arm on the desk. My left arm was bruised immediately. Upon checkout, staff refused to provide a receipt or anything proving they would be refunding an incidental deposit they required in addition to already being paid for the stay. To this date, management doesn't want to contact me, and I continue to call this hotel thieves for failure to provide evidence that they were refunding the deposit, and that they have a lot of safety to improve upon. I'll gladly assist them with a thorough review.

Despite going to the wrong location the staff there was very helpful and made sure to give me the correct location to go too.. the staffs at the correct location were very nice as well..