Great hotel and the staff were super friendly. Ideal location to all things we were there for. Really enjoyed the rooftop bar with its beautiful view of the Empire State Building! Will definitely return

Incredible property

We stayed here in 2018 and it was a nice, new boutique hotel. This stay shows signs of age. The rooms need a deep clean. The couch in the room had numerous stains so we were not comfortable sitting on it. They need to keep the property up I order to pass it off as a 5star. It’s barely a 3.5 sta in the condition it is in and the rates they are charging.

The room was bigger than I expected, given this is NY. The staff was extremely helpful and went out of the way to make sure we had everything we needed. I'm not often impressed by service but this place did a great job.

The bed was very soft and lights really bright and complicated The coffee facility was tricky, no milk No tea Had tk chBge rooms as dirt room give had a really bad smell of cooking

The team is the reception, including the manager was very rude! They didn’t respect my VIP status and wasn’t welcoming me at check in. The overall hotel was ok

I really love this hotel

The hotel is great! My room was very clean. The staff was friendly and very knowledgeable.

Really Cozy Hotel staff was very welcoming when we arrived and even allowed us to check in at 12 noon verse 3pm. For New York the room were very large, bed were comfortable and quite cozy and quiet. A on the decor and scent of the hotel. I would stay again.

Restaurant mediocre

Super friendly front desk staff, chic decor, clean and perfection location!

Not a bad a hotel but nice is enough for me .

The hotel was beautiful and the staff were welcoming and accommodating. Sitting in the jazz lounge was a perfect ending to a perfect night. We will definitely stay here again.

The room was large and comfortable. I loved everything, the only downside was the room service/ restaurant, they didn’t pickup the phone and when i called the reception they told me to come downstairs to order… other than that, the area is close to everything, I enjoyed my stay!

Chic hotel with stylish rooms, cozy beds and a killer rooftop restaurant. This hotel is impeccably clean, with luxe toiletries—Le Labo—and well-priced parking directly across the street. The location also can’t be beat—less than 20 blocks in each direction of major hot spot neighborhoods.

Clean, staff was excellent and accommodating. Great location and walkable to main attractions

Love the refinery

I stayed at the Refinery for a business trip in early December. It was high season in NYC. The location is great - just below the Christmas market at Bryant Park. Walking distance to the High Line and Hudson yards Check in and Check out were well managed. The staff provided me with travel size toothe paste and I utilized a handy unbrella from the closet. Small benefits but helpful. Skipped the maid service so cannot comment . There was a walk in shower with plenty of toiletry space in the bathroom. Closet space was adequate. NIce workspace with desk and USB charging ports. From a separate visit, I can attest that there is an excellent rooftop bar/restaurant with nice midtown views. The hotel isn't cheap but still represents a good value.

Stay was good except we had to wait an hour and a half after the given check in time, the lobby bar was not open until 430pm and they closed the rooftop at 4 when it was supposed to stay open til 430pm.

Excellent location. Room was very spacious and clean. Was able to accommodate us and gave us an early check in. Also upgraded us to a room facing the empire state building, such a pleasant surprise. Will definitely stay here again.

The hotel is great. The top floor bar - the host was very awkward. Half the tables were empty (8pm Sunday night) but I wasn't allowed to sit and have a drink - had to stand at the bar! Pathetic. The breakfast is ok but the host in there, a little rotund fella was once again miserable. I fail to see why I have to give my phone number to get a table at breakfast! Weird.

Wonderful location for all things Christmas in NYC. Beautiful hotel and excellent staff. They made my daughter's 13th birthday super special - above and beyond. Loved the complimentary water and super comfortable bed.

the hotel is definitely not a 5 star property. The staff is nice at the front desk but there really is no doorman to speak of to help you with your bags. The hotel is fine, but nothing to write home about for the prices they charge.

We were just here for 4 days with our boys (4 and 6) it was the CUTEST hotel. We were in the city to see all the Christmas things and this hotel and their decorations made it that much better. It’s close enough to everything and convenient for just about anything you’d want to do in the city! The bathrooms did have a stale sour smell to them and the towels as well, but everything else about this property was great! Would definitely stay again.

This was my first time staying at this hotel although I've dined at their restaurant Parker & Quinn a number of times. Everyone was very helpful and friendly and the accommodations were great (especially the comfy bed). I love the location near Bryant Park and would definitely stay here again.

Charming room, comfortable bed. Lobby coffee and parking lot across the street made the stay pleasant.

Location! Staff was very nice and the deluxe room with two beds was more than enough room for our family. We will definitely be returning to this hotel.

Such a great gem! Staff was very friendly. Restaurants in hotel were great! We could see the thanksgiving day parade from our room. Convenient location and very boutique like setting. Just booked another stay for NYE

Room size, decor, location, and cleanliness made it the perfect spot for the family. Will stay there again the next time we are back in NYC.

Nice hotel. Good midtown location. Hotel boutique line w nice rooms. We had a suite which was a great size. The staff were accommodating. We had an interior (courtyard?) view which was nothing , however, it was quiet. Great rooftop patio!

Only steps from Bryant Park. Restaurants at the hotel are great (but need a res) especially the brunch at Parker and Quinn. Front desk staff were kind and helpful. We were able to check in way early which was great.

The property was very nice, excellent rooftop restaurant, and the room was exceptionally designed. The staff were always helpful each of our 4 day stay.