Nice calm place. I did not like the complex business processes and the staff have passive rudeness (they are polite in speech but often ignore instructions and orders, sometime pretend they have not heard what you have heard). Another thing, the internet in the residential rooms and the restaurant is horrible and frustrating. It is however very good in the conference centre. Hence, I can never go here as a business travelller.

Loved the whole style . Dining options . Spa facilities . Great staff . Safe and nice dinner and breakfast views and service

It is a beautiful hotel and grounds which are nicely kept. They also have a lovely infinity pool and a larger pool. The food was good and great that you can order food from the restaurant at any time. However, there were a few things I was not happy with give the expensive price: - we did not have wifi in our cottage until the last couple of days - we didn’t have hot water the last couple of days - all the managers are Asian. None are African. - our cottage, which is set back from the hotel, is near a nightclub which was playing loud music most nights until the early hours. - pillows were hard. I don’t think I slept well any of the nights

The property was clean and beautiful, however, the customer service was bad, rude, just not on the same level as the property. Customer service was disappointing.

The resort was beautiful and quite peaceful. A good getaway from the hustle and bustle of the city. The hotel staff should be given a refresher in good customer service. It was lacking particularly for those serving in the restaurant. Quite disappointing

Beautiful property and very clean. Active webbing hub on the weekend, but noise was not an issue. Helpful, accommodating staff despite a couple of mishaps. Spa was lovely and the 50M pool was a favorite.

Every time I check in they do not recognize or honor the room type I have booked on Expedia. They try to convince you to ‘upgrade’ to a worse room they call ‘executive’. They did this in February as well as this trip- only because I have stayed here so many times (this will be my last time, they have no record or memory of regular guests) I need to remind them I know which room I booked and paid for. This is such bad service. Be warned travelers - they will offer you an ‘upgrade’ to a worse room with no balcony. Not staying again here after it being my regular place for 5 years.

The place is so clean but the problem monkey's si disturbing

The place is so clean but the problem monkey's si disturbing

I stayed for 3 nights but my room key did not work on two separate occasions. It was a long walk to the reception from my room so this was inconveniencing. I asked one of the staff members and refused to open the room or provide any additional help. Overall positive experience; rooms were very clean, and comfortable.

I stayed for 3 nights but my room key did not work on two separate occasions. It was a long walk to the reception from my room so this was inconveniencing. I asked one of the staff members and refused to open the room or provide any additional help. Overall positive experience; rooms were very clean, and comfortable.

Gym and breakfast so good

The staff were attentive and took good care of our needs, despite a very late check in and a reservation booking issue.

The children’s pool kept our grandkids and their friends of various ages happily playing all day with a wall dividing two depth levels, they could choose which side to play in while the 2 and 3 year olds were kept safe. The Olympic size pool gave so much space for swimming and games with older kids. The pool service was excellent and I enjoyed a massage inside the massage tent.

Great place, very recomended. The only remark and offer to other travelers is to ask for a room with good wifi connection since there are areas where the wifi is not so good. Except of this. The place is clean, the food is good and service is fantastic

Very nice stay. Every one was very nice. The resort very clean. Enjoyed myself well thanks again for the good services. Ron harris.

The rooms are nice.I would not recommend staying here. When it rain the rooms are so far away from the main reception and breakfast area its a mess trying to get there. Reception is not terribly efficient and the breakfast buffet was quite odd.

the place is amazing and clearly an experience of Uganda best

The rooms are lovely, very clean. The service is outstanding and the grounds are spectacular

Very comfortable

We are always well cared for at The Speke. Excellent facility, excellent service, wonderful food options and very comfortable clean rooms. Thank you, once again, to the staff and management for excelling in hospitality!

I have to admit that I was a little disappointed with our accommodation when we first arrived but by the end of our stay I had warmed up to it. We stayed in one of Speke's suites which overall was clean and comfortable but there were areas that would definitely benefit with being updated. For example, the kitchenette could do with an upgrade. The fridge in our suite didn't have handles which made it difficult to open and the facia on the top of the fridge was missing which made it look unclean. The floor cupboards didn't have backs to them which could provide an entry point for insects. I know we are in Africa and you have to expect the odd insect every now and again but reducing their entry points helps to avoid the situation in the first place. The bathroom seemed to have been partially upgraded but the shower pressure was poor and the floor tiles within the shower were very slippery when wet. Textured tiles in this area would reduce the possibility of guests slipping in the shower. On a positive note, the outside spaces of this property are amazing. It is situated next to Lake Victoria and has beautiful lush green gardens and views. However at night the outdoor dining areas are a little on the dark side which made it difficult to read menus. This could be a deliberate ploy to avoid insects being attracted to lights and causing a nuisance to guests whilst dining. Overall this is a nice hotel in fantastic location. I would stay here again but maybe in a different room.

I have to admit that I was a little disappointed with our accommodation when we first arrived but by the end of our stay I had warmed up to it. We stayed in one of Spekes suites which overall was clean and comfortable but there were areas that would definitely benefit with being updated. For example, the kitchenette could do with an upgrade. The fridge in our suite didnt have handles which made it difficult to open and the facia on the top of the fridge was missing which made it look unclean. The floor cupboards didnt have backs to them which could provide an entry point for insects. I know we are in Africa and you have to expect the odd insect every now and again but reducing their entry points helps to avoid the situation in the first place. The bathroom seemed to have been partially upgraded but the shower pressure was poor and the floor tiles within the shower were very slippery when wet. Textured tiles in this area would reduce the possibility of guests slipping in the shower. On a positive note, the outside spaces of this property are amazing. It is situated next to Lake Victoria and has beautiful lush green gardens and views. However at night the outdoor dining areas are a little on the dark side which made it difficult to read menus. This could be a deliberate ploy to avoid insects being attracted to lights and causing a nuisance to guests whilst dining.Overall this is a nice hotel in fantastic location. I would stay here again but maybe in a different room.

Beautiful and clean, lots of food options. Will stay again for sure.

After having booked this hotel over 12 months prior to the stay, we were more than disappointed not to have been notified that most of the hotel and its amenities would not be accessible due to a large conference with important officials. We were unable to access the swimming pools, riverfront, gardens and was put in a room at the back of the hotel. Every time we went into the hotel foyer we had to go through a security check and our bag were searched. The main reason we booked the hotel was that it was on the shores of Lake Victoria. We could not even see the lake from the hotel due to the security measures for the conference

Service was inconsistent. Some days they did quite well, and other days they did not. They don't really seemed geared toward a business traveler. They do a lot of events, weddings, etc. and seem more focused on a vacationing traveler. The events mean really loud music late into the even, especially on the weekends. Some of the good things: the place is beautiful, nice pools, great security, good food, and lots of things to do are available. It is a very family friendly place. Some of the downsides: They seem to struggle sometimes with not having effective internal communication among their staff and that resulted in service that was lacking or non-existent a few times during my stay. I tried to overlook it, but it happened repeatedly over the course of a week. I did talk with management, when asked about it, but still had additional issues. It seems to be an older property so there were things like, the bathroom sink barely drained, the AC unit had to be reset several times each day, and adapters (which they do provide) are needed for international travelers. They were doing some renovations in some areas while I was there and it seemed like the main building was much more up to date. Wifi was in and out a lot as well. Staff's intentions seemed quite good but follow through was a recurring problem.

THey made my stay in Uganda pleasant If I rerun to Uganda I would stay there again

Great place!

Great hotel, huge area with lots of sports facilities. Restaurant great, the room can be patchy dependant on if you you get one of the upgraded rooms or the old ones. Tip: don’t feed the monkeys they are terrorists...only downside is it’s out of town, so access to local restaurants is subject to Boda or taxi, but if you like a quiet location, probably the best hotel in Kampala.

This is one of the worst resort I have ever stayed. A big disappointment, the bed is hard, the pillow is neck breaking. In the night the floors where my room was, was so noisy, the house keeping staffs were making noise talking and cleaning the rooms between at 1, 2 and 3 AM in the mornings. When I spoke to the receptionist about the noise at that time in the morning, he explained the time the airlines staffs are going and coming. The rooms are not insulated, when other guests or house keeping using the pipes in the bathrooms it sounded very loud in my room. The grounds are clean and beautiful.

Hotel in general is OK, The room however did not meet my expectations for a deluxe room.

Very modern resort hotel close to both Entebbe airport and Kampala City