Check in was fine. Staff some what helpful. Only booked this place due to the pool. We're staying for a bday specificly for the pool. When I checked in I asked if the pool is operational and the staff said not the pool but the sauna and hot tub are. He said the pool was being filled and it's about 40%full. I asked if it will be operational tomorrow he said it will be cold. There is a heater issue. Staff did call the maintenance person to check for me. I said I need to checkout if we can't use the pool, we're here just for that. Staff said I couldn't get a refund for today when I only checked in about an hour prior to this discussion. Got to the room, TV doesn't work, but staff fixed it. No shower curtain. Staff got me one that was dirty, got me another but I had to put it up myself... As if I work here. Decided to stay because didn't want to pay for another hotel if not getting refunded. In the room. I could hear everything the room nextdoor did. Conversations, shaving, farts. I could also loudly hear when the people above flushed or took a shower. Sounded like it was someone in my room.

When we arrived the person who helped us at front desk was pleasant. We were surprised that 3 transactions had to be done 1 for the price of room, 1 for a security deposit, and 1 for a pet fee. We were told were told we would be getting our security deposit back. As of 2 days after our stay I have not received an email with a receipt. We were placed in a room on the main floor at the end of the hall next to the stairs and back door. All night long we heard the door slamming and people running up and down the stairs. We had both our bathroom fan and room fan on to block the noise but it still could be heard through that. We didn't get much sleep at all. The price of the room should of been discounted for a crappy room where you can't get sleep. The breakfast was nice and all the staff were nice. We told the front desk person what happened with our stay and our bad experience. They told us they would have the manager contact us and so far they have not done so. I won't be staying here again.

Very nice hotel and great service. We stayed 3 nights for an event in the area and we were very pleased with the experience. Would definitely stay again!

Service was excellent especially since there was a lot of sports events going on. My room was very clean and comfortable and breakfast was great.

Walls are so thin between rooms! We could hear the alarm going off for an hour in the room adjacent to ours. You can tear every movement that people made. Clean, but low budget.

Breakfast is amazing, we stay here for the last 3 weekends. Just disappointed the pool has been out for the last month we have been staying. However, staff and facility are wonderful.

The room smelled like smoke and wasn’t very clean, the tv didn’t work and the guy at the fast had no idea how to fix it.

The staff was friendly, rooms were clean, and in 5 degree weather the whole facility was warm. I was so thankful to check in after having a booking at a different hotel the night before. It was refreshing and felt like home.