The room was OK, typical of a budget hotel. The hotel and grounds around it showed a lot of wear and little upkeep. We also had to deal with lukewarm water in our shower (after letting it "warm" up) and no shampoo or body gel in the dispenser bottles in the shower. No wonder it was one of the cheapest hotels in the area.

We stayed 2 nights in this hotel. Room was okay no issues there. Being on a 2 week trip, we decided to do a load of laundry on the 2nd night of our stay. The dryer we used stained 1/3 of our load with some kind of grease and made small tears as well. Waiting to hear back from somebody and management on being reimbursed for my damage clothing. Hopefully they are doing some renovations on the laundry room and the washer/dryers inside, as they do not function correctly.

This was the worse place ive stayed at in 20 years of traveling. The floors were coming apart and very dirty. The bathroom tub has mild all along the edges and tge bathroon sink had no hot water. My tv did not work and took 2 days to get fixed. I do not recommend this hotel for anyone to stat in.

BED BUG in the room. Unacceptable.

No blankets the room.

The stay was great . Very happy .

This hotel was a great price with a free breakfast that was nice. The staff were super friendly! It was a great location for visiting the Joshua Tree park. It was budget friendly for families looking for a place to stay for a local vacation. I would stay here again.

Loved the complimentary hot breakfast. Starts really early at 5.30am to cater for hikers. The food gets replenished very quickly. The rooms are clean and spacious. Need to ask the receptionist for cooking pots. Not placed within the room. There were also no other cooking equipment, dishwear, utensils or cutlery. Quite a strange non functional kitchen. About 20 minutes drive to Joshua tree park.

No blankets provided but it’s freezing cold in winter. Heater and AC are poor quality. Shower takes forever to heat up and drain was clogged. Hotel premises and area around the hotel were FUGLY. Television was bad. Bed was an old spring mattress. Lighting was terrible. No tea, no fridge, no microwave.

The staff were very friendly and helpful.

The bathroom pipes making a lot noise all night the heater is old and makes a lot noise too, the room has old smell

Our first room had mold in bathroom tube area. We were moved to another room, no mold. Hot water was turned off in whole facility during early evening for a pipe repair. Never was restored before we checked out the following day. Staff was more than apologetic but issues were out of their hands. Although they did communicate with managers. Over all this hotel was out dated and in need of repairs.

Room was extremely dirty with dirt on sheets and hair all over bathtub. We all slept on top of sheets and no one showered. Had I not been traveling with small children late at night, I wouldve left.

Different buildings spread around…no interior corridor. Mine room in back and back side of building…felt unsafe. Hot water was out being repaired…but give me a discount or points or something.

This place was horrible the keys didn't work alot of the were under construction and didn't have consideration of guest staying! Working very early in the morning and was very rude!

Pool was closed

The hotel was easy to get to and the 3 ladies I interacted with at the front desk were helpful and friendly. Breakfast was better than I was expecting and the coffee was good. The room was ok and severed its purpose for the night.

The receptionist was the best. The breakfast was easy and delicious to grab before exploring Joshua Tree.

pool not open, took had mold & smelled. manager off property for the weekend, so no remedy. We left.

Fantastic at all the important things! Free breakfast was on time and had an assortment of options, the room was clean, quiet, and very comfortable bed, staff was friendly and helpful, the brand of coffee they provide is delicious, and the water pressure & temperature in the shower was amazing! Also, located right across from a small grocery store with an excellent supermarket only a few minutes away, and reasonable distance to Joshua Tree national park entrances, you can’t beat this place. To top it off, plenty of parking and free wifi. We visited while it was being remodeled, so there were some piles of old carpets and debris out in the parking lot by the dumpster but once they sort all that this will be great inside and out!

not good

The front desk people were nice. But the service was really really bad. They said I can request for a make up room/housekeeping. So I requested it. From my experiences staying at best Western hotels when you request housekeeping it means they clean the room, vacuum, make the bed, change towels everything. This is the first time the make up room was not a make up room. Room still dirty ( from hiking shoes), bed was a mess, everything the same except they just gave new towels. That's all. I asked, they gave a silly reason saying not included. Not sure what it means. Not included what??? The wall is very thin. The while night people next door talking and I could hear them. Stay somewhere else. Not recommended. Additional sad review. Found 3 little bugs on the bed this morning crawling. That's I think because of very poor cleaniness from the hotel

Staff very friendly and welcoming. Rooms are very clean, it's a non-smoking facility which is great when you have kids.

Good Hotel and price.

Staff was incredibly nice, and the breakfast was actually quite good. However, the room was dirty (dirty shoe prints on the floor and a cockroach in the bathroom), and many of the amenities (pool, jacuzzi, WiFi) were not functional.

My back window was busted out, and my car was robbed at this hotel. When I filed a police report, the staff said the cameras happened to be not working that were pointed at my car. As I was packing my room to leave one of the male employees was watching me from a building. One my last walk in the room to get everything I noticed someone that was with him walked outside the same building with a backpack on that looks like my sons, which had been stolen. He took off when he saw me. The employees told me they could not issue a refund for the room stay, that the manager could do this. I tried to contact the manager multiple times with the Police report, suspicions of the employee and all, and got no response. I’ve even contacted best Western corporate, and had no response about my room being refunded. A gentleman I spoke with, while the police report was being made that have been at the hotel for a while told me this has happened there before. I’ve waited so long to post this in hopes that the manager or best western would contact me, but since they didn’t have the decency to I am posting this. Do not stay at this hotel. If you do stay in the area, I suggest parking in a well lit visible area.

Good Breakfast

It's a good stay for just overnight. Just the bathroom of our rom doens't wanna go down the water right away.The room it's not really neat.But the staff are very friendly and approachable.Breakfast is not to bad tho.

not a bad place in the desert.

It's a very adequate motel.

Property needs serious help. Facilities are not up to date. The tub wasn’t clean and the toilet was leaking constantly. The next room we got assigned it was much better but the light switch for the door lamp wasn’t working there. Won’t stay here again.

Satisfied