The word that sums up the Akwa Palace is "tired". The staff are super friendly and couldn't be more helpful, but of you're looking for a luxury experience this isn't it. Having said that, I haven't tried the other 4 star hotels in Douala. And Douala itself could hardly be described as a 4 star experience. I've traveled widely in sub-Sharan Africa and I can tell you that if you're expecting the same sort of experience as say, the Serena in Dar es Salaam, or the Norfolk in Nairobi, you won't find it here. And don't allocate too much time in looking around Doula, there really isn't a great deal to see.

It’s well keep the stuff a very good

Extremely friendly staff but especially the old building needs renovation. Inside the rooms it is maintained ok but you can feel the humidity everywhere as soon as you leave it.

Stupid clerk would not call manager to check my reservation.. delayed for 1hoir even tho I me timed I was tired and réservation was paid for!! Tried to charge me a second time.. this is the second time this crap is pulled on me

The hotel is dated in parts, but is kept clean and the hotel service has been good overall. Security and covid measures are excellent in every way. The air conditioner failed in my room early in my 4 week stay, the technician, (Messi), was outstanding and when it could not be repaired he arranged for a room swap which took only 10 minutes or so. The pool area is nice and the bar service is good, again the staff are super. The reception, catering and housekeeping staff have been faultless and all are bi lingual. Breakfast is pretty good overall but expensive, as are meals and drinks in the restaurants and bars. The only downsides I have encountered are:-1. The internet connection which is very poor at weekends and poor during the week.2. The restaurant menu is very limited, especialy for a long stay.3. The food quality varies very much, what was great a few days earlier was cold and less tasty the next time. I would stay here again but would arrange my own internet connection with a mifi device.

The hotel is dated in parts, but is kept clean and the hotel service has been good overall. Security and covid measures are excellent in every way. The air conditioner failed in my room early in my 4 week stay, the technician, (Messi), was outstanding and when it could not be repaired he arranged for a room swap which took only 10 minutes or so. The pool area is nice and the bar service is good, again the staff are super. The reception, catering and housekeeping staff have been faultless and all are bi lingual. Breakfast is pretty good overall but expensive, as are meals and drinks in the restaurants and bars. The only downsides I have encountered are:- 1. The internet connection which is very poor at weekends and poor during the week. 2. The restaurant menu is very limited, especialy for a long stay. 3. The food quality varies very much, what was great a few days earlier was cold and less tasty the next time. I would stay here again but would arrange my own internet connection with a mifi device.

Very clean, everything worked and the staff was helpful. Very nice pool area.

Its very pretty space go and try it its the best off douala

All employees were very respectful and friendly. Very polite and smiling

Akwa Palace, you’ve said Palace... definitively not. It’s just a very uncomfortable, noisy, smelly, expensive hotel. I got a room in the historical old Akwa Palace with view on the street. The room and furniture are surely 50 years old, the window is not fully closing (imagine at night, trucks and taxis honking all the time), dirty curtains and noisy but working A/C. Refurbishment are ongoing at some floors, which brings additional noises. Smelly carpet in the corridors, noisy (uneducated guests) in the corridor at night. Breakfast is ok, clearly the staff do its best. 2/4 only elevators are working and to be used by staff and guests, leads to long waiting time. The WiFi is working well and the pool seems nice. Conclusion: avoid this place, there’s much better for less money in Douala.

Everybody was great

Everybody was great

good location FOR BUSINESS TRIP

Very basic comfort for the price. Every thing was very expensive in the restaurant. Compared to other cities in Africa like Addis Abbaba in Ethiopia or Entebbe in Uganda

I love Akwa Palace centrally located in Douala. The restaurant is fabulous and breakfast buffet pricy but exquisite. Bilingual staff make it easy to deal with any problems that come up. Beds very luxurious and comfortable.

I love Akwa Palace centrally located in Douala. The restaurant is fabulous and breakfast buffet pricy but exquisite. Bilingual staff make it easy to deal with any problems that come up. Beds very luxurious and comfortable.

One of the most pleasant and nice service ever had. People are extremely friendly and helpful. The newly renovated rooms are outstanding, the restaurant is worth a star and the pool is great. Great choice. Will certainly repeat next time.

Good

Good

Hotel amenities were great, poolside and restaurants etc. The room was very old but new AC which was great. The bed should have been changed when the AC was; if i had to stay more than 1 night on that mattress then I would have needed treatment. Don't pay for breakfast upfront as this difference is between $25-$35 per night where the breakfast at the door is only 12,000CAF ($15). Always book pool side because road side is way too noisy, so book twin room which has balcony on pool side at same price as double which is road side. WiFi in room was but a trickle so hope you don't have any emails with large attachments

Of all the African hotels I have stayed this hotel is in the top 5. This includes Meridian and novatels.

Staff is great. Food and Resturant in fine. Rooms are a bit dated and bed/pillows are uncomfortable.

It is a great place after traveling and to get away from the busy city life. Very relaxing, good food though bit pricey , great outdoors and jazz music

Rather expensive for what it is. The gym is too small, while the pool is fantastic. Junior Suites come at a hefty premium but face the main road, which is extremely noisey from about 6am night. I was concerned about the Internet but this was generally good. Check in and check out is slow, so budget for that. The front desk staff are hit and miss, while the general staff (room service, door men etc) are great. I will certainly look for other options next time.

Rather expensive for what it is. The gym is too small, while the pool is fantastic. Junior Suites come at a hefty premium but face the main road, which is extremely noisey from about 6am night. I was concerned about the Internet but this was generally good. Check in and check out is slow, so budget for that. The front desk staff are hit and miss, while the general staff (room service, door men etc) are great. I will certainly look for other options next time.

An old and very expensive hotel and the service is not good.