convenient safe and lots of dining to choose from all in walking distances

Tv channel only indonesia when im in malaysia,huh? Wheres the local tv1,tv2,tv3?

Shower/Toilet is little dark. trapped water. Spacious room with good view. Good location too. Would choose to stay again.

The imperial heritage is a very striking building in the heart of downtown Malacca, which makes it a great base for sightseeing, shopping and dining. Inside, the hotel is a borderline 4 star. The lobby a bit small and dated, the rooms spacious but a tad old fashioned. Or as some would say, authentic to an age. Just that age is the 1980s, which was great for music but not so much for design. Still we booked the family suite and it was really spacious, clean, had nice views a kitchenette and two twin bedrooms. Which for some is the most important thing.

Is very convenient and many eateries around the area. But the previous occupiers smoked in the room and left a bad smell.

bicycle is allowed in the room

this property is generally ok however the furnitures are quite old some of the paints are pealing off

Hotel staff was fantastic. They offered very good service. Even the security guard was very helpful. M impressed . Think they are the one that keeps the hotel running .

Nil

the items in the room are not in good condition. The toilet cabinet is quite dirty and has woodworms, which is very dangerous for children. the room is quite dusty as if it is not well maintained. because before I was very satisfied with this hotel. This is the 3rd time I choose this hotel. please do something so that bad things don't happen.

Comfortable. Generally ok. Cannot connect to wifi. Cleanliness was ok, not excellent. Service overall was good though. Location was good.

Location is good. Condition of the room needs to be improved

One night couple stay w friends, on roadtrip across Malaysia

The location of the hotel is quite convenient and parking is provided

Good: Location, friendly staff, comfortable room

The hotel room is above average for its price and cleanliness is good. Air con seems old but it is working well. Toilet basin was leaking below, and they use the dustbin catch the drip. It's a heritage hotel, so my expectations weren't that high, just hope that they improve on that.

Hotel staff are friendly and helpful. I like it that the Check in and out is a breeze.

Property is slight old but is nice.

Nice view from the room esp in corner room. Can see the view and waterway of Malacca. Near to food and shopping mall

During check-in I reminded the counter staff that I had reservation sometime 2019/2020 which was postponed due to Covid-19, and she told me that she will check with reservation as I told her that Expedia had been emailing them about this matter but with no response. Till we check-out there was no response from the counter staff. On the first day we went out at 11am and was back at 5.30pm and to our disappointment the room was not cleaned. Called the front office, lady counter staff said she will inform the housekeeping and waited till 6.05pm no show from housekeeping and when I called the front office again a guy answered and said the lady staff had had left for home. From then on everyday before leaving I had to go and looked for housekeeping staff and remind them to clean our room. The door-man Hussein and Ali were very approachable and helpful and obliging too. If we ever go back the Imperial it will be for these two staff only.

Clean. Sufficient beverages a s toiletries. However wifi was weak. No 2-pin plugs given for TV n tvbox. Toilet door broken.

The room I was allocated, air conditioning not cold, when they take out the filler is so thick with dust. Bad first impression

Very fast services, good location

Great view, comfortable room. Service could be better and friendlier

The room is poorly maintained. Toilet is very dirty with unhygienic curtains. The toilet ventilation fan doesn't work. Have to complain then only the maintenance staff came to repair. The room should have been repaired before renting to guest.

Everything is excellent.

Everything is excellent. 👍

Good service and comfortable

Good service and comfortable

Could have been better in terms of the cleanliness of the room. Nevertheless, a good experience and will definitely suggest this to my family and friends

Great location & friendly staff. Easy access to mall nearby and food is just within the area.

Not up to 4 star rating as claimed.Hotel cleanliness is terrible maybe due to MCO.