It is a vintage hotel that was poorly renovated. It has no charmed. My room was furnished with old mismatch furniture. The hotel is way overpriced.

Great hospitality! Very accommodating to any needs we had. Best Chislic ever! Would definitely stay there again!

Restaurant closed due to wedding reception & only one place invtown open. No one around & for help after 9 pm. Water in faucet horrible.

Great location comes with history. Be prepared for historical level services but for use that was never an issue. Good steaks and food at hotel. Breakfast down the street and walking distance to spa. Easy access to park. Everything we wanted.

Julie was great!! Helped us upgrade, with dinner, and around town suggestions. Hotel done well with it’s age and charm.

This place could be a hotel with unique old charms. It needs to be cleaned better - the bathtub drain was clogged with matted chunk of hairs. We were stepping on whatever the pieces were on the floor. The dry sauna had a sign of ' take shower before use.' No water was running and there were no towels. Far from what you imagine from spa and resort.

We arrived in Hot Springs, ate lunch, and then visited Evan’s Plunge. Our 7 month old son became ill while at Evan’s Plunge so we made the decision to drive back to Gillette. I spoke with one of the owners of the “resort” and told him our situation. He expressed that they have a 48 hour cancellation policy. I understood that. Then I told him that we couldn’t predict our child getting sick. He then said that he would discuss it with his wife. I didn’t hear anything back, and still ended up getting charged for the night. I understand that a hotel needs to make their money, but I figured a mom and pop hotel would understand a situation no one could predict; especially in this day and age. If I could give 0 stars, I would. Absolutely disappointed.

We arrived in Hot Springs, ate lunch, and then visited Evan’s Plunge. Our 7 month old son became ill while at Evan’s Plunge so we made the decision to drive back to Gillette. I spoke with one of the owners of the “resort” and told him our situation. He expressed that they have a 48 hour cancellation policy. I understood that. Then I told him that we couldn’t predict our child getting sick. He then said that he would discuss it with his wife. I didn’t hear anything back, and still ended up getting charged for the night. I understand that a hotel needs to make their money, but I figured a mom and pop hotel would understand a situation no one could predict; especially in this day and age. If I could give 0 stars, I would. Absolutely disappointed.

The old time charm and grandeur of the hotel was wonderful. There was no place in town to get any decent food.

The bedroom was very comfortable (loved my pillow!). The bath shower/tub did not have safety bars which for an old person was not comfortable. Our bath had nice amenities in the tub but our room had no Kleenex or after bath lotion….2 very minor things!

Not what it claims. Don’t stay here. Never found the hot tub. Restaurant, bar and anything to eat is not within walking distance. The river is not visible from the hotel, anywhere. Tiny a/c window unit was totally inadequate. Got our money back before we settled in. Very disappointed in Hotels.com Did not use them for our next stay. May not use them anymore.

We only had a quick overnight and wished that we could stay longer. The hotel has great historic character without sacrificing comfort. The owners were friendly and helpful. Due to COVID, we couldn't take advantage of their full range of services/amenities - but look forward to returning to do so in the future. Truly a delight.

Old property differently not a resort. Had booked spa 2 weeks earlier on the day of check out. The adolescent that checked us in failed to mention no therapist available. No one was ever at desk to talk to. I would never recommend this place to anyone.

Old property differently not a resort. Had booked spa 2 weeks earlier on the day of check out. The adolescent that checked us in failed to mention no therapist available. No one was ever at desk to talk to. I would never recommend this place to anyone.

DO NOT reserve through expedia. I made a reservation neither expedia nor the property owner would let me out of when I discovered by reserving directly with the hotel I could have saved $100! Who gets the extra $100? Do expedia and the property owner split it? If you are going to stay here, call the hotel directly to reserve. The hotel is pretty nice, but for $180 for their more minimal rooms (I paid $280 through expedia) I think they could have towels in the room-we checked in two hours after check in time) and perhaps a clean bathroom door and walls (beautiful white trim with smudge marks everywhere.) It was not an overworked staff issue like we'd seen at the other hotels we stayed at in the Black Hills - several rooms were wide open so you could see what they looked like, so I would guess the place was maybe half to 3/4 full when we stayed. We didn't use the spa. The rooms themselves are really nicely decorated, and the beds comfortable. Its a fun change of pace from other hotels, but not worth $280 for a dusty room with no towels. We didn't really enjoy Hot Springs as whole, so I doubt we'll go back, but if I did, I would try another hotel. This one is not worth the price tag to me, even at $180.

DO NOT reserve through expedia. I made a reservation neither expedia nor the property owner would let me out of when I discovered by reserving directly with the hotel I could have saved $100! Who gets the extra $100? Do expedia and the property owner split it? If you are going to stay here, call the hotel directly to reserve.The hotel is pretty nice, but for $180 for their more minimal rooms (I paid $280 through expedia) I think they could have towels in the room-we checked in two hours after check in time) and perhaps a clean bathroom door and walls (beautiful white trim with smudge marks everywhere.) It was not an overworked staff issue like we'd seen at the other hotels we stayed at in the Black Hills - several rooms were wide open so you could see what they looked like, so I would guess the place was maybe half to 3/4 full when we stayed.We didn't use the spa. The rooms themselves are really nicely decorated, and the beds comfortable. Its a fun change of pace from other hotels, but not worth $280 for a dusty room with no towels. We didn't really enjoy Hot Springs as whole, so I doubt we'll go back, but if I did, I would try another hotel. This one is not worth the price tag to me, even at $180.

Not what I expected from “resort” & “spa.” I’m sure it will be great when it’s finished and I know Covid impacted that progress, but … Staff was friendly and helpful if you could find the one person on duty.

Loved all the charm of this establishment and the friendliness of the owners and staff.

The lobby lights & nearby bar area were off and nobody there to greet guests. I had to ask a man in cowboy boots & work clothes if the place was even open for business. The freight elevator requires a metal accordion door inside to be closed before the thing worked. Staff left it ajar so personally had to go down stairs to fix it or carry heavy luggage down the staircase. Ice in communal refrigerator was frozen solid. Not sanitary for guests to be handling shared ice that came out of a bag & placed in bins. The window a/c unit started making so much noise in middle of night I had to shut it off. The deadbolt on the door didn't work. With no visible professional looking staff in lobby area, all the lights off on 1st floor and not being able to lock the deadbolt to the room...as a solo traveler I did not feel safe and will never stay there again. Lastly there were no recommendations given regarding nearby places to eat or get breakfast. Sad & disappointing because I was expecting so much charm.

Hotel was beautiful, very old and historic. Smelled very fresh, room was beautiful, comfortable and had lots of space and nice views.

Cool old place, never saw anyone else in the place. Never met anyone at the front desk, or at check out.

Cool old place, never saw anyone else in the place. Never met anyone at the front desk, or at check out.

If you're looking for an authentic old-time experience, this is your place. Keep in mind, the Ritz this is not. But the charm of the old days is all there, from the Victorian high ceilings, to the chandeliers, to the great big parlors on every floor. The elevator is even the ancient kind with pull-close doors, and it won't go until YOU pull them closed!

Very fun and unique property. Loved our stay. We will be back.

Very fun and unique property. Loved our stay. We will be back.

I liked this hotel. Really tasteful and charming decor. Located in a good area with two nice breakfast cafes nearby. Good architecture. Everything was clean. Didn't feel cookie-cutter.

I loved everything about our stay! So welcoming, and very relaxing here! We are very thakful for the easy, and friendly check in. It was a very beautiful hotel and spa. We can't wait to return. Thank you!

Well maintained, quiet, easy accesses, and the bed was sooo comfy!!

Bedspread was tore everytime I would pull it up it would tear more the fan didn't work no coffee anywhere paid for the spa pkg and the hot tub was broke! Cold in the room at night very noisy in the morning!!

The massage therapist was amazing.

Loved everything about my stay, quiet, great ambience, just wonderdul

One night stay on our way to Badlands and Mt Rushmore. We were excited to stay because of the reviews and the promise of a River View room. No staff to greet us, no dining options, no hair dryer or ironing board and NO River View , just a view of the road that goes over the River. For the price paid we were deeply underwhelmed to find old furniture and bedding and only a shared communal fridge which is just gross during Covid times.