I will give this place a 5/5 stars only because it’s a good hotel. Clean and comfortable. But the customer service is lacking charisma.

Friendly staff

Good

The complimentary wine & coctels. Very nice stay

Good enough for the money

Ok

Location great , service , breakfast , the front desk and maids, restaurant waitresses all very helpful and friendly. Went out of their way to make our stay memorable. Food was very good. We will definitely return

Everythingwasexcellent

Staffs and house keepers are wonderful.

Everything was good

I liked the food

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This is a great hotel. For the price I paid it was admirable and on a par with hotels a star higher that I've stayed in. Room was large with plenty of electrical sockets at desk and bed for recharging, It is super quiet (my room faced the Multiplaza mall rather than the road) and had lovely view of teh city. bed very comfy, wifi great, large bathroom. Staff very helpful and friendly. Nice comfy lobby. Best of all the restaurant and breakfast was wonderful (buffet when hotel full or cook to order at quieter times from wide selection of options).Bar was stylish and not expensive. Went to nearby Clarion bar/restaurant (4 stars) and it was nowhere as nice or stylish. Huge supermarket in basement selling everything from wine to snacks. Easy large parking area. MultiPlaza Mall across the road has many cafes and a huge food court for eateries, even a cinema. I loved my stay here and would definitely return.

Very nice place to stay, accessible and affordable.

Vey un happy .the pool was not available

Clean, people from the restaurant was nice, food was great. Nearby many areas. We could not use the pool because of the maintenance, I was afraid of the rooms because I read a few reviews, but it exceeded my expectations. I Would stay again.

Excellent, great Hotel

Big rooms

Property is not well maintained, a lot of features were old

Excelente, personal amable

Nice and easy access

Amaxing place very recommended

Great Hotel at an affordable price

Great place to stay, friendly professional, staff, great restaurant and bar. Room is spacious but a lil out dated, shower curtain and rod not properly installed, water mess everytime shower used. Iron in the room but no ironing board, missing ice container, had to track down house keeping to get one. Other than that…a great place to stay.

Excellent staffing, very clean, everything is accessible, good food, great atmosphere 😀 👌 👍

Usually it is a good place to stay, but the bed cloth was stinky.

First of all, there is no one to help with the luggage. The 3 receptionists were very nice when we arrived. Since we had several legal things to do in the city, we left our stuff in the room, but realized that the room was old, not very clean and smelled bad in the bathroom. We turned on the air conditioning and checked out. After 7 hours we returned to the hotel and realized that the air conditioning was not working. We asked for another room and the receptionist was not nice at all. We were given another master room, a bit smaller than the first one, very poor, not very clean and with a smelly bathroom. We asked for another room but the receptionist, who was a man, denied our request. He was not nice, very rude, he said there were no rooms available and we had no options. We were not happy at all.

Good hotel, spacious room, close to local shopping center, hotel just seems a little outdated. Would stay again.

I was only offer a voucher for a drink of fresh juice or soda. Very poor based on what was advertised. Overall though the location was very good and the staff were friendly.

Excellent service and friendly families

I liked that it was close to the mall, very short walking distance

Great staff and very good cleaning