Hotels.com was not forthcoming with all the costs associated with this rental. While listed as $208/night for two nights, a cleaning fee of $345 was added (nearly doubling the cost). And with a no refund policy, was very shocking. The place (a condo, not a hotel) was sub managed by a realty company (no mention of that either). So when I called to make sure that a late check-in wouldn’t be a problem, it was another surprise to find that RedAwning couldn’t help me at all (no mention of that either). Thankfully someone from the realty company did get a hold of me for check-in instructions (in a different location than the condo) (and yet another piece of info not listed anywhere). But the check-in documents were very confusing as to what to do with them. The place was nice enough, included a fireplace. There was a parking garage under the building (though once again, not very forthcoming about where the entrance was or how to access it).Close to the ski area, but getting into the condo was extremely confusing. And I’m still getting messages about checking in even though my payment was accepted before the trip even began.

I have stayed in many condos in the US and this was BY FAR the worst. Where to start? We specifically booked a condo with a fireplace but it wouldn’t light. We were on the ground floor and the lock on the patio door was faulty and it took us ages to re-lock it. The oven was filthy. There was sugar all over the dining table. Some of the blinds were broken. The TV was positioned so it couldn’t be seen from a lot of the lounge. The toaster was faulty. The fan in the bathroom was so noisy. The bathroom door was warped and wouldn’t close properly. The bedding was torn. We were given two key cards which gave access to the public areas (the door to the actual condo was a key pad) and on the first night we went taking one key and on our return found it to be faulty and we were locked out in the cold until someone from another condo let us in. We were then concerned what we would do if the other key stopped working so I rang the so called out of hours emergency line. They weren’t interested but eventually said they would deliver two new keys at 8 the following morning. This didn’t happen. I spent three quarters of an hour trying to phone again but couldn’t get through. I then resorted to an email. A maintenance man appeared around 5 o’clock bringing two new keys and a hairdryer to replace the toaster ?(which made three hairdryers!). He fixed the fireplace but it stopped working again a couple of hours later. I emailed red awning about all the issues and they haven’t replied. AWFUL!!

Overall it was very nice. They had it cleaned by noon, so we were able to check in early. That was a tremendous help so we could unload all our ski gear and luggage before skiing and came in to our already set up condo straight off the slopes. Location is great, 5 minute walk to gondola. Room is a touch dated but still nice. Pool and Hot Tub was bonus. Ice rink within 5 minute walk. right at the village. convenience store in building and parking garage