Was left stranded outside the gate with no access no instructions. Gate would not open even though wr drove up to it. Phone lines dead. Had no option but to drive away feeling very sad and extremely dissapointed. Drove off into the dark desert looking for a last minute booking which ended up being 1.5 hours drive away. Management said no refund once they finally contacted us in a new telephone number that neither us or hotels.com had been provided with. Still waiting for some sort of apology for ruining the last night of our holiday

Was left stranded outside the gate with no access no instructions. Gate would not open even though wr drove up to it. Phone lines dead. Had no option but to drive away feeling very sad and extremely dissapointed. Drove off into the dark desert looking for a last minute booking which ended up being 1.5 hours drive away. Management said no refund once they finally contacted us in a new telephone number that neither us or hotels.com had been provided with. Still waiting for some sort of apology for ruining the last night of our holiday

Loodt was very helpful. He suggested to pick us in the night from a nearby train station, on a short notice and with no extra payment. The staff were great and kept adapting to the young kids food request (great Lasagna!) The garden is a magnificent place for kids - lots of nice paths to run in between. The remoteness has its advantages -sky full of stars in the evening

Loodt was very helpful. He suggested to pick us in the night from a nearby train station, on a short notice and with no extra payment.The staff were great and kept adapting to the young kids food request (great Lasagna!)The garden is a magnificent place for kids - lots of nice paths to run in between.The remoteness has its advantages -sky full of stars in the evening