We only stayed for one night, as we were in town for a friends pool party down the street. Check in was easy. Staff was friendly. We wish we could have spent a full day at the facilities, as the pool and sports area, and facilities were quite lovely. We enjoyed our free breakfast at the restaurant near the pools. We would definitely stay here again for a weekend trip to enjoy the property. Bed was comfortable, room was clean.

Nice

the room was comfortable, but the cleaning could have been more thorough . There was coffee spill stains on the front entrance cabinet door. the beds are comfortable and the sheets were super soft and clean. We stayed in the Barcelona room and it was very quiet. The pool is HUGE!

The person who checked me in was really nice and welcoming.

Really enjoyed the house chef who made our breakfast. She was kind and added even more charm and elegance to an already beautiful property. I wish I had gotten her name so I could thank her properly on here, but her kindness made up for the fact that half of the facility and amenities were not functioning.

It was a perfect birthday getaway

It was outdated and dirty.

Beautiful property.

Love the breakfast atmosphere, the host/cook was awesome! Very friendly and great cook!!

It was beautiful when driving up. No baggage help up a flight of stairs. The wall thermostat didn’t work, called the concierge within 1/2 hour of checking in, had to leave a message and never got a response. It was very warm in the room had to leave windows open. The bathtub was nice. Not a washcloth to be found. Good thing I bring my own. I was disappointed.

Excellent service by friendly staff. Great pool Ann’s facilities

Did not stay because despite my calling in advance about stairs and my disabled husband they put us in a room requiring many many many steep stairs. They were mostly uninterested and completely unable to respond helpfully so we had to find a room at 5:00 in the evening. Then they charged us a cancellation fee.

First time stay.......It was awesome experience 👏

Love our stay and will go back again.

staff went out of their way to be UNhelpful. No one picks up the phone but keeps telling you to call the phone.

It was a really mixed bag. My room was lovely and comfortable. But Arden Hills is mainly a country club, not a hotel, and the customer service and guest amenities/experience are clearly not the priorities. Check in involved two different buildings hauling luggage around and up and down stairs. Restaurant service was inattentive and very slow, but the food tasted good. I was unable to negotiate the ability to stay on the property (not the room) past my check out time, though I also had a massage booked and in all was spending $500 in room, meals, and services. I was just looking for a place to stay before my late flight. There are acres of property and multiple pools with many many places to sit and relax, but the young desk attendants were “technically” unable to accommodate me though I asked twice. When I asked to speak with a manager, there was never one available (not on either day) and when I asked for a manager to call me, it never happened so I eventually gave up. Included breakfast was a huge disappointment — poor quality baked goods and a little bit of fruit. No attendant or anyone tidying the breakfast area. No help with luggage or anything else offered and many stairs. Massage and spa experience were excellent. All in all, it was ok but I will not be back.

This was a terrible place. Nothing worked in the room, there was broken glass on top of the fireplace, the mirrors were dusty, the handle in the shower did not stay on, the jets in the jacuzzi didn't work, there was a beeping coming from the fireplace. Tried to call the front desk at 6 pm, just after checking in to find out they closed at 5pm. We walked around the property until we found a staff member who came back to the room to turn off the beeping but were then informed we would not be able to use the fireplace. The hvac system did not work, so while sleeping it was freezing. There is a $7.99 charge added to your total for using a debit card to pay that you are not informed of.

This was a terrible place. Nothing worked in the room, there was broken glass on top of the fireplace, the mirrors were dusty, the handle in the shower did not stay on, the jets in the jacuzzi didn't work, there was a beeping coming from the fireplace. Tried to call the front desk at 6 pm, just after checking in to find out they closed at 5pm. We walked around the property until we found a staff member who came back to the room to turn off the beeping but were then informed we would not be able to use the fireplace. The hvac system did not work, so while sleeping it was freezing. There is a $7.99 charge added to your total for using a debit card to pay that you are not informed of.

Beautiful spaces, relaxing environment, hospitality at it's best!

Beautiful spaces, relaxing environment, hospitality at it's best!

Loved staying at this facility. It was very relaxing, staff was very friendly and has excellent customer service. Only two things that were could be improved. The key access should be card key. The keys were hard to use at the front door. The jetted tub had an issue draining. However that did not deter me from giving this place 5 stars. Very nice facility!

Relaxing and amazing

Wonderful accommodations and the staff is superb.

The grounds are beautiful and the food is delicious.

The grounds are beautiful and the food is delicious.

Very nice place friendly staff would return.

This place was like a true Villa in Italy somewhere! It was very nice but Arden Hills needs to upgrade their mattresses. The bed almost ruined our messages from Dulce Vita. For breakfast Chef Byron makes the most delicious frittata and omelette with the freshest of vegetables!! He’s very professional and kind. It was an amazing dining experience. For as much as you pay for a room the least the resort can do is make sure the beds are comfortable.

This place was like a true Villa in Italy somewhere! It was very nice but Arden Hills needs to upgrade their mattresses. The bed almost ruined our messages from Dulce Vita. For breakfast Chef Byron makes the most delicious frittata and omelette with the freshest of vegetables!! He’s very professional and kind. It was an amazing dining experience. For as much as you pay for a room the least the resort can do is make sure the beds are comfortable.

I was in desperate need of a mom getaway. This place is definitely the place to go for that. I enjoyed the massage, quiet room. Tub with jets was so relaxing! Bed was beyond comfortable with all the pillows a girl could dream of!

The service here was really good, we ate at the restaurant and the food was delicious, everyone was accommodating, and the breakfast was prepared by an on-site chef for the villas. The negatives: the bed was really loud and sounded like I was laying on plastic, the water pressure in the shower was lacking, the hot water went out a few times, there isn’t a fridge in the room, and the doors are ridiculously hard to figure out. The one downside was that the facilities closed at 7 so I couldn’t go to the hot tub. I think I would choose a regular hotel next time.

Super great staff and beautiful Capri room looks way better than the pictures.

It was a nice property but it should tell you check in is at 3 pm and spa facilities close at 7 pm not much time to enjoy amenities.