The shower had no pressure, was poorly lit. There was a gap in the door so it wasn't blocking the sound from outside. The wires where exposed everywhere, and even the water pipes in the bathroom where exposed.

Showed up and couldnt get the room we booked. Nobody cared. Sat in the lobby and watched this happen to at least 5 other parties upon arrival. Offered some points as a consolation - who knows if that ever happened. Finally got an accessible king room - made it work with our family. Place is pretty dirty - stains on carpets, trash laying around. Ran out of food for breakfast. Couldnt find anyone to replenish. Finally did, but they didn’t care. Seems like this is all standard practice for this hotel. Forgot to mention the fight(?) that supposedly happened on the lobby patio at about 10p where 3-4 police cars were summoned to the scene. Blue lights flashing into our hotel windows while we were trying to put our kids to bed. This place missed the mark on just about every level. Oh and my sister got bed bugs from staying in her room (thank God that didnt happen to us)

Sharon at Front Desk was simply amazing!

Poop was not in order. Lots of confusion at front desk with our reservation took then over 30 minutes to check us in. Didn't accomodate rooms next to eachother even though I had reserved two rooms.

Everyone was very nice and kind. Room was clean - breakfast was excellent!!

Staff was awesome and the room was very large. Perfect for a family.

Booking this Hotel was very easy . I had no issues at the front desk and the staff was very pleasant . My room was clean , the breakfast was ok it was kind of cold and bland . The area around the hotel was convenient there were plenty of food spots , grocery stores etc. overall my stay was pleasant I would stay here again .

First of all we were greeting in the evening with a not very friendly lady at the front desk. I guess we were inconveniencing her by checking in. I did notice the morning front staff was a lot nicer. The hallway to our room smelled of cat pee and the floors were filthy. I was shocked at the condition of our room Because we just stayed at a Home2Suites in Port Canaveral and it was super nice. We were afraid to eat the breakfast since the condition of the hotel was so bad. The morning I left I went to go put our luggage in our car and came back to the elevator to find dog poop on the floor. We were happy to leave!

When we tried checking in the system was down and nobody could not check in. We had to go eat dinner and come back a few hours later. The room was not fully cleaned. The carpet was stained and overall the room is beat down. Would not come stay here again, not for the price.

The hotel was very nice and clean. However, the staff was not very kind or helpful. The breakfast choices were terrible. No hot options. When you pay that much for a hotel, you should be provided with a nice, hot breakfast.

The condition of the hotel has declined and I would not stay here again. I booked a connecting room for my family and I. The hallway smelled like garbage and fish. The rooms had not been cleaned properly, and had dirty socks and trash under the mattress of the pull-out sofa. The sink in the kitchenette area had a leak, and rolling tables leg was broken (all of which I reported to the front desk staff). The sofa and chair cushions had questionable stains. I reported all these issues, and waited for the GM to come that day, but no one has responded. I was very disappointed with this stay and the response from management.

All excellent

Got locked out of our room at 5 am bc the batteries in the lock died

Website said breakfast, was the reason this property was chosen over others (to avoid stopping along road for breakfast), but wasn’t there and staff didn’t know why

Was good. Not as clean as it should have been.

Hotels.com stated that their pet policy was for cats and dogs and $50/pet /day. The hotel said when we got here (and after

Front desk was extremely rude and unwelcoming. Pool amenities said 6:00am-12:00am. Front desk came to the pool at 10:15 and told us to get out the pool it closes at 10 (without any signs saying It close at 10 or telling us prior) and then turned the lights off on my 3, 14 year old brothers while getting out the pool which could have been extremely dangerous. I will definitely be pushing the issue to get her fired and will not be returning.

It was nice

Carpets need replacing or a deep cleaning

Check in and check out was horrible, I was given the wrong room key and wrong room number at check in and I had to wait 30 minutes for someone to come to front desk at check out

Fridge leaked water into the room, wasn't any towels and the ac kept making a weird noise through the night

Staff was friendly, rooms were clean and comfortable. They are pet friendly and we would return again if in area.

Great stay, nice large room with 2 queen beds and a sofabed for our family of 5 to stay while passing through for the night. Great area, and lots of options for food. Great Breakfast!

Kevin at check in was amazing! He was kind, funny, and welcoming. He was just what I needed and very welcoming after a long day of driving

My daughter and I was really excited about our vacation which was back home in Mississippi. We recently suffered the unexpected death of my husband and my daughters father. So we get there and it’s loud, noisy and the male at the front desk wasn’t interested in anything but moving us along. So I’ll try to make it short. This hotel bumped me into a king room rather than a 2 queen room because there were baseball tournaments happening. Then they billed me after I paid upfront with Expedia. When I checked in the male staff member said he seen nothing that said I prepaid. I booked this room a month ahead. It looked beautiful online I took my time trying to pick a hotel that was beautiful outside too with the lights and fires going like I seen on line well I’m never seen it. What I did experience was the baseball family’s took over the hotel always in the pool running screaming unsupervised and when they had a cook out in the barbecue area there was so much trash . I was very disappointed my daughter too. The only good thing I can say is there was a male staff member that was more than happy to sort out that I was billed twice and he took $75 off our stay which was the pet fee because we didn’t get the room we booked a month ahead on Expedia. I will never stay at on of these hotels again.

Great hotel. Perfect for families.

Overall a really great stay with the family. Some things could’ve been cleaner. My one year old got black stains on her legs from crawling on the carpet so not sure the last time that was cleaned. Dust all in the bathroom but no big deal. Dishwasher was hard to open so someone may want to check that out. Employees were super nice!

It was overall fine. And the breakfast was very good! We had an outlet that didn’t work , a missing latch plate and the kitchen was poorly stocked and didn’t even have cups/glasses besides the disposable coffee ones. We also had to ask for sheets for the pull out bed as there weren’t any in the cabinets. The biggest complaint I had was that the staff member who was on duty the morning of our stay was dismissive and curt when I called to a confirm that we had a pack n play reserved. The staff member (Frank?) I talked to prior though was very helpful.

I WILL NOT pay for anything like this ,coming from out of town.

The room was not cleaned as a hotel room should be clean. There were small curly hairs in the sink and shower. You could see where a coke had been spilt as the lower part of the wall and baseboard and tons of small sticky brown dots on it. The couch had a large stain on it. It looked like gum? The faucet was very wobbly and needs maintenance to tighten it up. I reported it to the front desk and they just said, Ok sorry we will let housekeeping know.

Great place to stay. Very clean. Rooms are very roomy.

The hotel staff was polite and fast. The rooms were very clean and spacious. The indoor pool was cold (the heater was broken), but it was still great fun.