The food was great, as was the location. The hotel is tired, and in need of a refurb. We had the family room. The toilet door did not have a lock, and the latch didnt match up with the door keep plate. So when having a shower, we had to keep the door shut with towels. The shower was poor as well, not very strong, not much pressure. Apart from that, the room was clean and comfortable, and we got good nights sleep. We were in room 17.

Off/on switch on tv didn't work...receptionist showedushow to bypass this issue. Off/on switch on towel drying rack didn't work...receptionist was unable to resolve this issue. Very nice room...very friendly and helpful staff...would stay here again in an instant...

Hotel was great and so we stayed an extra night as the area was great just what we were looking for in Scotland as we were traveling around . We had a slight issue at first as we were in a party of 4 and had to get a extra bed in the room but the Staff wee great and when back in the area we would like to stay again great staff very helpful

Room was great, food was fantastic and the service was great. Perfect for a few days away for work.

We stayed for two nights at this Loch front hotel. Food was good breakfast and evening meal. Close to small town centre with Crinan canal to rear.

i dont think it is a 4 star it needs a paint job and new carpets the breakfast was good had a meal first night the wife got the steak pie and it was swimming in gravy way to mutch for size it came in the reception was very good and helpful

Room was clean and beds were comfortable. Breakfast was reasonable. The shower was extremely poor, if you want a warm shower the water just 'trickles' out, and when you try to get more power it turns cold. Also in my room the toilet flush handle had obviously been replaced, but it didnt work very well and took a few attempts before toilet flushed properly. The first impression of the hotel isn't so good because the front door looks shabby and in need of repair. A wee bit more attention to the maintenance and decor of this hotel would really improve it, but as it is at the moment I think its overpriced.

Overall a great stay with a generous breakfast. Please note, the 4th bed in a family room is only suitable for a very small child, not a big 11 year old! Thankfully, the hotel wasn't full and they gave us an additional room free of charge.

The rooms were extremely small and be prepared to carry your luggage up flights of stairs. We could feel all the springs through the bed. You had to sit sideways on the toilet because of how small the washroom was. The view was beautiful however and the staff lovely.

Disappointed to note the exterior is a lot more ran down than the photos depicted. A vending machine meets you as you enter the door. We booked a double room, sea view and jetted bath through hotels.com It turns out jetted baths in the photos with the coloured lights, no longer exist and the photos on Hotels.com are out of date. The hotels hands were tied so I took this up with the website. Given room 5, clean enough with a new carpet. The TV remote was spotless. Few things could be improved: 1.The mattress. I've stayed in bothies, tents, 5 star hotels and caravans and this is the WORST mattress ever. So hard you feel bones in your body you didn't know existed. Awful sleep both nights. 2.Basic Nescafe in room with no decaff. One spoon and pack of biscuits between two 3.Plug access hindered by new top to desk 4.Unclear which is showergel or shampoo as unlabelled but used my own. Grouting and mastic needs redone, no toilet roll holder 5.Ironingboard needs replaced 6.Dangerous door from our corridor downstairs opens straight onto a step 7.Disappointing bland breakfast. Cooked was fixed choices, porridge comes plain regardless if you order salt or honey as 'its easier' for the chef. Continental was cereal and toast. No yoghurt or fruit 8. Coffee at breakfast in dispenser was rotten 9. Chain on room door didn't have a keeper Wouldn't have booked if we knew the true state of the place as photos deceiving. At £220 for 2 nights, would expect a little better

I suspect this was a much grandet hotel in its day. It does need to catch up on the building. But now that they are past COVID I suspect they will get caught up. Staff like everyone we have met in Scotland has been super friendly.

Our stay at the Grey Gull was great!..ok so it needs a little updating but the addition of being the only hotel in or around Ardrishaig with hot tubs at a reasonble price reflects this!..The meals were lovely and good options for all the family...service was good and staff friendly...all in all we would certainly return if in the area..🙂

Warm welcome. Hotel room was quite small and the en-suite was very small. The shower door was broken, the wash hand basin was too small to use to brush your teeth. The bed was old with the springs almost poking through. The windows didn’t seal well and the noise from traffic woke me up every time a lorry passed. The food and service in the restaurant was very good. Well cooked tasty and good service.

Nice hotel, meal was good.

We have been on a road trip around the North of Scotland and this by far and away a different league to the other hotels we have stayed in very pleased with this choice 😀

Fantastic location, beautiful views! Staff very friendly, professional, laryna and kevin fabulous hosts! Nothing too much trouble! Service was brilliant, Our room (15) was very clean, comfortable and well equipped, the bed was so comfy, the best sleep had in ages !! Would definitely recommend this hotel !!

I booked this hotel as a reward night as I had to visit the area. The day before And on the day I was checking in I tried phoning several times to book a table for dinner none of these phone calls were answered. On arrival there was confusion about the booking until it was sorted out that I had already booked. After getting my room although the heater was on the room was very cold. The fact the towel rail in the shower room didn’t work did not help. No toilet rolls also suggested that staff who service the rooms are not as diligent as they could be. It could have been that work was recently completed in the shower room as it had dust on the floor. Getting a table for dinner was no problem and the food itself was good. The beds were clean and firm and the sleep was ok. After checking out I received an e mail from the hotel through hotels.com saying here is your invoice. They have been mailed back asking what invoice however I have had no reply yet. In summary an OK hotel but not one I would go back to if other alternatives were available.

Hotel was okay but the service was slow especially at Breakfast where we waited so long over 1 hour,we thought it was because it was being cooked to order and when it finally came it appeared to be what was left black pudding would have broken your teeth, sausages un edible as were other items on the plate and it wasn't hot .

The hotel was a little dated. The room we had was very large and comfortable.The restaurant food was ok but the tables were sticky - not cleaned down properly. There was a small tour group staying but the staff managed to provide good service in the restaurant. Close to the ferry port to Islay so a very transient overnight stop.

Food was lovely in the restaurant some fun options of the kids. Staff were very helpful and friendly. Hotel was clean and comfortable. Could do with an uplift decor wise.

Very uncomfortable bed, never slept, the management need to buy new beds, toilet seat was broken, stairs in hotel i felt were unsafe, definitely wouldn't recommend for the money we spent for one night, which is a shame as staff we lovely and helpful.

One of the worst hotels I stayed in. We were missing a towel. I have asked for one. They left the clean towels on the dirty floor, in front of our door

Decent enough hotel. Restaurant experience spoiled by the horde of constantly swearing workman, apparently oblivious to ladies being present.

Very helpful staff, good service in the bar and restaurant, Very good all round.

Very helpful staff, good service in the bar and restaurant,Very good all round.

This is an acceptable hotel for a night with a tasty breakfast.

Helpful

It was good for business and the client was staying there as well

Very nice and helpful staff, dinner and breakfast was very good.

Very nice and helpful staff, dinner and breakfast was very good.

Great meal in the restaurant and newly renovated bathroom in our room

We wanted something between Inveraray and Kennacraig and there was not much available on our dates. To be honest, this was one of the only hotels in the area with better review score. The restaurant was okay but there was only one individual working the room and she was hopelessly overwhelmed. The rooms were acceptable but show the age of this hotel.