Was amazing! All staff more than * I’m felt like a home!!! Excellent all, just recommend to get new mattress to be perfect!

Everything! From the super convenient location, only few minutes walking to the old town to the exceptional breakfast that offer a lot of options including local dishes. Pool bar is beautiful with good cocktails drink. The bed is super comfortable and the room is spacious. All staff are attentive and helpful. Overall, amazing service and well equipment facilities. Highly recommend!

The hotel is 5 mins walking to the Japanese bridge. Staff is super friendly and helpful. Breakfast is diverse and delicious. Rooms are spacious and clean. Highly recommend the pool bar where you can swim and have very nice cocktails!

Very good staff in general. Good English skills. The rooms were good size. The shower heads need to be refurbished as these spray water everywhere. The breakfast was generally good. The beds were comfortable but the bed frame was quite noisy and creaked with every move. Only one building has an elevator, the other two do not. The AC units have an incredibly bright light on them but housekeeping covered it with tape. The location is excellent, just a short walk from the old town. The staff try hard to please. The pool looked nice but it was rainy and a little cool so we didn't use it. Given the price, I would likely stay there again.

Excellent services. The room is nice and clean.

Stayed 2 nights in the Deluxe Double Room with Pool View pool. Room is smaller than expected but the service rendered by the staff was excellent! Staffs are always full of smiles and very polite! After realizing that I’ve left my clothing in the wardrobe after I’ve checked out and left the hotel, I called the hotel immediately and they arranged my stuff to be delivered to my new hotel in Da Nang that very same night. It’s a 45mins drive from Laluna to the downtown hotel in Da Nang and they did it for free! Special thanks to the staff at Laluna and Ms Nancy! You guys are awesome! Hoi An night market and Ancient Town is within walking distance and nearest ATM is just located 3 mins walk away from the hotel. Remember to bring along insect repellent! You will need it when you are in Da Nang. Highly recommend to stay in this hotel!

Toilet water was gushing that left the floor wet. Almost fell with my baby in hand. Not recommended for families with young children unless hotel do more to prevent slips

The staff is making everything to help customers

I could not recommend the Laluna Hotel and Spa highly enough. The staff were exceptional (special thanks to Nam) who looked after all our needs and bookings with a smile every day. The Hotel is perfectly situated just a 5 minute walk to the centre of the Old Historic Town and overlooking the riverfront. The rooms are clean and immaculate. This was our 5th stay in Hoi An and easily the best value Hotel we have stayed at.

River view wasn't really a good view with a tree blocking. Hotel is clean but could do a refresh with the metalware showing wear and tear and dusty furniture. Could do with better sound proofing as well since we could hear the sounds from the room above very clearly. Breakfast was decent but restaurant closed pretty early (maybe since tourism just re-started). Service was great - staff helped with booking of transport and any queries we had, and security guard was always looking out for us.

River view wasn't really a good view with a tree blocking. Hotel is clean but could do a refresh with the metalware showing wear and tear and dusty furniture. Could do with better sound proofing as well since we could hear the sounds from the room above very clearly. Breakfast was decent but restaurant closed pretty early (maybe since tourism just re-started).Service was great - staff helped with booking of transport and any queries we had, and security guard was always looking out for us.

the property was excellent,everthing about it,the staff the food the location.The staff made our stay brilliant so a big shout out to the lovely reception girls Lyn and Hanah they would go out their way to help you,also to the restaurant girls Helen and Lily thanks for making our stay the best

The breakfast and housekeeping are poor. Staff are friendly

The breakfast and housekeeping are poor. Staff are friendly

Absolutely loved our stay would recommend it just away from the busy street but in perfect walking distance great spa really lovely staff extremely helpful I got us a Riverside view we was on the ground floor but it didn’t make much difference as it wasn’t very noisy at night and there was not much of a river😩I got us a river side of you we was on the ground floor but it didn’t make much difference as it wasn’t very noisy at night and there was not much of a river. The pool is extremely small great for kids but not as big for adults breakfast was okay coffee was terrible!

Absolutely loved our stay would recommend it just away from the busy street but in perfect walking distance great spa really lovely staff extremely helpfulI got us a Riverside view we was on the ground floor but it didn’t make much difference as it wasn’t very noisy at night and there was not much of a riverI got us a river side of you we was on the ground floor but it didn’t make much difference as it wasn’t very noisy at night and there was not much of a river. The pool is extremely small great for kids but not as big for adults breakfast was okay coffee was terrible!

Great quality and service.

Nice hotel in a great location, but there were way too many mosquitoes to be comfortable

Gorgeous little hotel, close to the main streets but still slightly away in a quiet spot on the river. Great staff, good breakfast and could not fault the rooms.

Gorgeous little hotel, close to the main streets but still slightly away in a quiet spot on the river. Great staff, good breakfast and could not fault the rooms.

Good location, great service. The only very disappointed is we booked with the balcony and we had a GREAT WALL with the balcony, a false advertising

Good location, great service. The only very disappointed is we booked with the balcony and we had a GREAT WALL with the balcony, a false advertising

Staff is not kind. But room condition is awsome and winderful

Location is closed to the Hoi An Night Market and room is clean with comfortable bed.

The hotel is comfortable, however, the spa needs a little improvement on technique

Overall good experience with the hotel staff. The room is comfortable n clean. Buffet breadfast spread is just adequate. The only thing we are not happy with the room is toilet door is very difficult to close.

Overall good experience with the hotel staff. The room is comfortable n clean. Buffet breadfast spread is just adequate. The only thing we are not happy with the room is toilet door is very difficult to close.

Great Hotel right walking distance from the Old Quarter

I had an amazing experience in Laluna hotel. This hotel was close to everything that Hoi An had to offer and was so easy to book local tours to Da Nang. The Luxury room was worth every penny and to be honest we never wanted to leave it. The staff was more then amazing. The house keeping giving us a good night message was the cutest thing ever. If I go back to Hoi An there is no doubt I would book this hotel again. Everyone had the biggest smiles on their faces and even though it was raining most of the time the staff made the sunshine in the hotel. I can not thank Laluna hotel enough. Top top quality from this beautiful hotel.

Staff were very friendly, especially Kim at the service desk who made our stay much more enjoyable.

Location is great. A short walk to old town area. Room is clean. Public area, including restaurant and swimming pool are very clean. Staff are nice and polite with great service mind. They really have mind to service. Breakfast is very good, delicious and plenty. Spa is also good, clean and reasonable price. Staff is nice and polite.

The bedroom was beautifully decorated and the staff were amazing! They have a good spa, a really nice pool, timely laundry service and a good restaurant. The bathroom could have been slightly cleaner in parts (tiny bits of mould) but that's the only minor fault I could find.