the hotel is new and quite good condition. but i don't think the staff vaccum or wipe clean everyday.

It took more than 30 mins for checking in. The staff was not familiar with the terms and conditions of the booking and spent a lot of time in reading them. Besides, the non-smoking room is full of cigarette smell. The staff could not help in sorting out the problem. Disappointed with the poor service.

The staff is not flexible when making alternative request. The housing keeping is not properly carry out. For instance some days use cups are not wash. Table top is not properly clean. The room are small barely can put your normal luggages.

Room lack of refilling, clean room, staff attitude is just so so

The bed is particularly hard. I actually switched hotel mid way through as it's giving me a backpain.

The bed is particularly hard. I actually switched hotel mid way through as its giving me a backpain.

Around 10mins walk from the nearest subway station. The room is not spacious but neat. What I enjoyed most was the massage chair. It really soothed my soul after a whole day walking in the city. Will definitely be an option for my next visit to Osaka.

Convenient location, walking distance to shopping and train station. It will be good If there is airport transfer.

Convenient location, walking distance to shopping and train station. It will be good If there is airport transfer.

Location, cleanliness and price was great.Staff was polite and friendly.Booked 4 rooms for the group of 14 family members.The rate was the lowest within the same vicinity.

staff not good in English Commnication but still very polite. Hate to ask for coffee and mask every day.

staff not good in English Commnication but still very polite.Hate to ask for coffee and mask every day.

シングルルームを予約していましたが、広いツインルームにアップグレードしていただきました。ロケーションは高級店が並ぶ道路沿いで、栄えてはいるものの、普段の買い物や食事にはあまり向いていないと感じました。ただ、最寄駅まで徒歩数分なので、駅まで行けば色々なお店があります。お部屋も綺麗で、ネット回線も速かったです。

The location was really good, close to Metro, Shops and Restaurants. The room was a bit of challenge with 2 adults and 2 children (triple bed). I knew it will be small but for one night it will be ok. For more than 1 day it would not had been ok. The staff English is a bit rough but understandable. Everything was spotless clean. Would I stay again, no but just because of the size and layout of the room.

Location is great. Staff is super nice, eager to help and very polite.

Very good location for shopping and close to the stations and restaurants.

Good location, and very good for the price

Hotel is relatively new and near Shinsaibashi arcade area. Hollywood twin room is bigger and its toilet bigger. recommended.

Nice hotel in Shinsaibashi, Osaka. Room, bed and bathroom were comfortable. Staff were friendly. Breakfast was ok.

Location is good with access to lots of shops and restaurants.

The room is smaller than I expected but it was really cleaned that gave me the comfort I wanted. The hotel is located conveniently next to the shopping arcade of Shinsaibashi. Besides the vegetarian lunch buffet in the restaurant at ground floor was great which provided the daily nutrient that I missed in the evening meals.

location, location, location! the very best place to be situated near midu-suji and shinsaibashi. the hotel was new, modern and the bathrooms with very best layout and facilities. rooms could do without the massage chairs which took up extra room space. would definitely stay there again!

This hotel was super tidy and located near great shopping and food.

Some of the front desk staff were not helpful.

Location & good breakfast Helpful staff, welcoming

Room is bit small but it's like that everywhere in Japan. The location is the best feature for this place. You walk downstairs and all the shops are there. Within 5-7 mins walk to the station so not too bad. I would probably stay here again

clean and cozy. near the shopping street and subway

The staff of front desk was very rude. When we found we mistakenly booked the room twice on booking.com and Rakuten, she didn’t tell me what to do with my booking with Rakuten and said I couldn’t cancel it by myself and neither she. Then I cancelled the booking myself and when I was going to my room, she went out from the counter and stopped me leaving requesting me to pay for the cancellation fee immediately. I was shocked and I told her I would come back later to pay for the charges as I was going out for dinner soon. Then she asked me to provide the exact time of returning and she even called me when I was having dinner. I think that’s very rude and I planned to pay that day and I won’t escape or avoid charges at the timing of checking out later. I will never stay this hotel again. She was speaking Japanese and I could understand Japanese. I could not feel her respect at all.

Good location, friendly staff, clean but small room

Hotel clean and new. The room design and toilet uses new technology material that feels expensive. Will be back

Bed is not comfortable. Function of the air conditioner is not stable.