The staff!

Ants all over our multiple rooms, same as lizard everywhere you look

Ants & lizards all over have to pay for extra towels toiletries limited

my room was infested with ants. all over on the floor and on my mattress. the staff did spray and clean it. my shower head barely had any water pressure

Good ambiance,facilities and staff. Only things need to improve is the internet connection which 2 out of 4 room I booked was no net connection tv not working too.

Rooms are not properly organized, bathroom are flooding and no hot water.

Great spot….management could be much better

Great place to stay and to unwind. We are in 3rd flr beach front and it was amazing. Internet is good with 15 to 20mbps. Good for staycation and wfh. Room description is misleading, room with free breakfast when you book but No free breakfast when you arrived.

No outside food allowed inside the hotel but their restaurant closes at 7pm, you gonna starve yourself the whole night. If you bring food inside, they will charge your food P300/kg, its ridiculous! I’ve been to many places, here and abroad, this is the craziest hotel rules I’ve ever encounter. One more thing, i booked 2 rooms with 2 queen bed size, but I only get 1 room with 2 queens, the other one is 2 full beds. The place is nice but if you don’t want to ruin your day, better to go somewhere else. I don’t recommend this place.

Perfect location, ocean side.

First during checking in process, a guy staff claims that my reserved room which is a King Size bed with an Oceanfront view was unavailable, so they are giving me 2 twin bed with a Mountain View. it's surprises me when there was only 3 cars at the parking. I told him that, that's it not right and i refused to be downgraded with the same price. But it comes out that it 's a lie as the house cleaning ladies say there are few empty room with oceanfront view. Second the light is so insufficient, the whole room has 3 lights, one in the bathroom, one in foyer and in the main room by the first bed at night the room is dark. Then the bed is hard and does not have bed sheet, a skinny piece of bed cover serves as bed sheet as instead. Lastly, the road from the main highway to the hotel is not cemented , it's so rough your car suspension will suffer. It's so cheap for 3.5 star hotel. I'm not recommending this hotel

Would NOT recommend this hotel. 1. Matresses are hard as a rock. After consulting the manager(who assured me something would be done to soften up the bed) nothing was done as promised, until i complained to the evening desk clerk. We were given a matress to use that was 12 inches narrower than the previous one. Finally had to go buy my own 4" foam matress topper at the shopping mall to keep my back from hurting for the balance of our 12 day stay. The manager never followed up with me... No attempts at 'customer service recovery'. 2. Shower water is luke warm at best and water pressure dismal. 3. House staff is nice. 4. Pool is dirty. 5. Menu selection is so so... 6. Toliet backed up twice and overflowed once. 7. Hallways are noisey.... Dogs parking inside the hotel at 2 AM. 8. At 4am on the first night, a drunk person tried to break down a room door down the hall from us. Police were called. Save your money. Stay ANYWHERE else.

I liked the beach, it’s clean and shallow not that deep so it is safe. What i didn’t like is the service, actually they are not customer oriented… the receptionists were not that attentive in receiving and talking to customers, no warm welcome, we’ve to asked for assistance upin checked in… every time we sat at their outdoor resto, nobody came to us so we have to sought for service personnel after 20-30mins waiting. Orders that were not available was mentioned after 30 mins, jam and butter that were included in the continental breakfast were serve after 30 mins were breakfast was already eaten… The de luxe rooms are just minimalist, no tel. no safety box, no cabinet in the bathroom just toilet and basin. The owners dogs are loud, barking too much in the pool area and the main doors of the rooms are not that intact. Will never return to this hotel!

Our family traveled a long ways and was quite excited to be at this hotel and did not expect the situation we were going to experience here . We were even so proud that that was in our hometown that we recommended this place to friends to check in at the same time , little did we know there would be a bunch of issues at this hotel , that would embarrass us to our friends . Upon check in , the don’t have the room we booked available and there’s some guests making complaints at front desk. We then had to check in separate rooms . Wi fi, shower and toilet not working . Next day we had to transfer to another room , better , but still toilet and Wi-Fi not working . To be fair ,the housekeepers / security guard & dining staff did their best to try to help during our stay . A Front desk lady then had to enumerate things /charges that could be potentially charged to us which was quite insensitive to the inconveniences we had. We met the owner who was nice and took all our grievances and it we presented it to be positive feedback to better the hotel services / room situation. The beach and pool experience and cabana were good except the overall terrible room amenities

As far as the property it was decent. My only complain was the water pressure and cleanliness of the bathroom. Overall ok . The white house was a great upgrade, wish it was cleaner

nice location- close to beach with clean facilities and nice room overlooking beach

Staff was nice and helpful!

Very unpleasant smell in the room.

The staff particularly, those in the lobby/front desk and were very courteous and approachable. The the main dior and rest room door of the room that was given us is noy locking properly, thus we took turns and we make sure that there was at least one person in the unit to look after our things. Our major issue was on the unruly guests that they have which they cannot control and discipline. There was an event during our stay. On top of the events’ noise, the guests ( occopied most of the rooms in our floor who were part of the events were so noisy. They keep shouting, laughing, talking in a VERY VERY loud voice, banging the doors of their rooms not minding that they are annoying other guests. We have called their attention and nicely requested them to tone sown their voices but after few mins they will create noise again as if ghey on top of the mountain. We have reported them to front desk several times from 830pm to 1am but still, the shouting, laughing and loud voices continues until past 2 am. We barely slept at all as they resume their unruly behavior at 5am. We ended up checking out earlier as we cant stand how the hotel is not enforcing their rules at the expense of their other customers as they cannot discipline their unruly guests. We will definitely not go back to this hotel ever and will not recommend them at all. If you want a comfortable vacation, stay away from this hotel.

We had to request for the towel and toothbrush, which are usually already prepared in the room. Staff said that breakfast was already included, but only during checkout that they said it was not.

It’s an awesome place.

We love that they are very welcoming to us and our Husky and we definitely enjoyed our stay. Very Pet Friendly. My hubby enjoyed his birthday and we had fun. Food is delicious. We will definitely come back again and stay with them if we are in La Union. Money well spent ❤️💯

I booked 3 rooms and my brother had to change rooms because their room had a lot of ants. In fact, they were lined up right in the middle, from the front door to the balcony. Our room had ants too but they were just in one corner and we were too tired to change rooms. There seem to be fees for everything - take out food, deliveries, drinks - both alcoholic and non alcoholic, etc. Our rooms had a queen and a double bed combination. And the hotel used flat sheets as their bed cover instead of fitted sheets. They were then covered by a thin duvet or a blanket. Ours was a double sized blanket on queen sized bed. It was too small to be shared by two non-couple people. Since there was no other option for coverage, I asked for an extra blanket or even just a sheet (since they used the flat sheet to wrap the mattress). I was told I needed to pay an extra fee for it. Good thing that one of the rooms I booked was occupied by a couple so they lent me the extra blanket they had. I have stayed in many, many hotels and most of them have extra pillows and blankets in their closets and all of them had fitted sheets wrapping their mattresses and flat sheets as cover topped by a duvet or blanket. And I never had to pay if I decide to bring a burger and a pop in my room instead of ordering food from their restaurant.

excellent

the resort was great

I paid for 9500 pesos for a room good for 4 people and the staff informed us prior checking in that we have free breakfast and when we were trying to claim our free breakfast they made us pay for it because they said it wasnt available for the kind of room we booked. Imagine paying almost 10k without any free breakfast meal and take note the breakfast we paid for was not even worth 300 pesos per meal but that was the price of the breakfast meal that was charged on us. Very disappointing.

I paid for 9500 pesos for a room good for 4 people and the staff informed us prior checking in that we have free breakfast and when we were trying to claim our free breakfast they made us pay for it because they said it wasnt available for the kind of room we booked. Imagine paying almost 10k without any free breakfast meal and take note the breakfast we paid for was not even worth 300 pesos per meal but that was the price of the breakfast meal that was charged on us. Very disappointing.

The view is beautiful from the beachfront rooms. Very easy to get to beach area and watch beautiful sunsets. The spot is perfect. The facility though is just ok. Not a lot of investment. Nothing to do at the hotel. No activities, beach rentals, tourist stuff. One restaurant with very minimal food and extremely poor service. We had to chase employees down anytime we wanted to order, even though their were minimal guests.

The view is beautiful from the beachfront rooms. Very easy to get to beach area and watch beautiful sunsets. The spot is perfect. The facility though is just ok. Not a lot of investment. Nothing to do at the hotel. No activities, beach rentals, tourist stuff. One restaurant with very minimal food and extremely poor service. We had to chase employees down anytime we wanted to order, even though their were minimal guests.

Hotel was nice with a very accommodating Staff. Hotel has direct access to the beach so it was very convenient to enjoy a stroll and run during the stay. Room was good, could have used a little thicker comforter but not a huge issue. Restaurant staff actually came by room to check if we wanted to order dinner which I thought was very nice. Only issue was pool hours were not correct as it closed at 7pm instead of the posted 9pm time so we missed out on swimming.

Hotel was nice with a very accommodating Staff. Hotel has direct access to the beach so it was very convenient to enjoy a stroll and run during the stay. Room was good, could have used a little thicker comforter but not a huge issue. Restaurant staff actually came by room to check if we wanted to order dinner which I thought was very nice. Only issue was pool hours were not correct as it closed at 7pm instead of the posted 9pm time so we missed out on swimming.

I like that it was on the beach. I did not like all the dogs lying around when I arrived. There were also dogs constantly barking through the night.