Please note that the guests had a hard time getting to floor number 6, they were directed to the wrong elevator by the desk clerk. After asking again and the desk clerk still not helping, another person (not an employee) helped. There were no blankets for the second bed, and no way to plug in a device if you have no block (no usb outlets). There was continuous beeping for most of the stay from an alarm; after 2 days of hitting 1234 override, it stopped on the final night on its own. The location, however, is absolute perfection; short walk to sports arenas (hockey, baseball) and the CN Tower.

This property was disorganized, took over almost an hour to just get to our room and check in. The booking is listed incorrectly. Nothing but issues

Very cool atmosphere! Staff are amazing and always communicating. The unit is impeccable with an impressive view. Clean and quiet and excellent service and price direct . I enjoyed

Evrything went smooth

From the moment I booked this night on Expedia I grew a bit concerned. I was demanded to give my passport information by link. Then as I arrived at the property only security officers who told me I didn’t have the right link. I chased the property owner only to be asked for a $300 deposit on a room I had just paid in full at Expedia for roughly the same cost. I had to argue with them to give me the code to get to my room. The room was in poor condition with cracked mirrors, missing fixtures, and a non-working remote. Any thought you might have of staying in a live place with good service should be dashed. I would avoid this property and spend similar to get a nearby hotel.

Great

It was only okay I rather stay at a hotel that I can have breakfast in the morning and doesn't have surprise fees

The place location is very ideal, very near Union station. Check-in was absolutely easy and the staffs were very quick to respond! The apartment was relatively small, but comes with everything like at home. It's not a hotel though, more like short-term apartment rent. However, it has a problem with cleanliness. The floor and sofa was full of dirt; Couple cracks and peels on the floor; furniture also has broken parts and dirt; window blinds are not fully covered. Though, the bed and washroom was clean so I was okay with that. I would come back but would expect better cleaning services from the property.

We enjoyed the place, it is near CN Tower and Ripleys Aquarium. The place is clean with a cozy ambiance. It was a great experience for us to stay in this place.

Great stay

Very good

Very untidy and rug hasn’t looked like it’s been vacuumed in months, and damaged door in master bedroom and exposed piping in master bathroom

I was a little nervous about this reservation as there have been some previous lackluster reviews. However, we had the opposite experience. The location is unbelievable. The host contacted me an hour check in with instructions, which were seamless. The apartment has a few minor deficiencies but nothing of significance. Apartment amenities were great. I think the concern from previous reviews is that not all apartments are of the same quality. Ours was a solid 9/10 Would stay in this particular apartment again

Poor condition. Many repairs needed. Toilet ,dishwasher, receptacle, heating , dead bolt on door. Host sending the wrong apartment number Overall I would not go back. Very disapointd

We had an amazing experience at the hotel. The view was spectacular and hotel was very nice and comfortable. We will come back in future again. Thank you

Lovely view, centrally located downtown GTA. There were missing baseboards, cracked sink, cracked toilet, missing blades on the vertical blinds. It advertises itself as a hotel but its an STR (Short Term Rental) in a very busy apartment building, which I was not interested in booking, I wanted a hotel and chose it because it was advertised as such. I had to pay a huge security deposit (it was retutned). I'm disappointed Expedia allowed that classification. If you need parking - forget it. We paid an extra $30 to park one night, parked in the space communicated and we were towed. It was a $40 cab ride and $316 lto get our car out of impound. Thier "customer service" just stopped responding when we reached out. Would not recommend, ever.

location is excellent!

Perfect spot to stay in Toronto! A beautiful view of the CN Tower, water and downtown Toronto. Walking distance to so many restaurants, shopping, entertainment and transit. Definitely going to be my go-to spot to stay in the city.

Great location. Clear water damage that hasnt been fixed in the room, no baseboard around the bathroom and the floor was a mess. Received a weird phone call from the bay suites before my stay asking me to send my ID through whatsapp, their customer service was terrible. The location is so good i probably would stay again though.

The location of the place was really good. downtown close to the stadium and the CN Tower so worked perfectly because it is right at Union Station. I requested parking however when I got there no parking was provided so I needed to call the people to arrange that so it was kind of disappointing. Additionally, I made note upon arrival about a window being broken and mirror and they asked if someone can fix it while I am there but to keep the door unlocked... sorry but no. I was also told to pay for parking, the money went through and they sent a message saying it was deposited into the wrong account, to send it again and then they will issue a refund. When asking to issue the refund first they said it was okay the money was okay... it seemed a little bit fishy when paying for the parking. Overall, the location is good, the place itself it nice but would not recommend to book with the parking as the owners were a tad difficult to deal with.

Easy to find I would stay there again

Amazing location ! Highly recommended

i love there was 2 bathrooms, me and my friend were able to get ready comfortably. balcony is a little small but very very cool, had chairs unlike our other one. full kitchen for if we wanted to cook. only thing that threw me off guard was i was not prepared for a $300 security deposit. i understand what its needed for but i wish i knew ahead of time getting the room. i am a cleaner myself so i noticed it wasn’t cleaned the best, but anyone else who would get this place probably wouldn’t notice like i did. 4/5

I loved everything about the property the customer service was to die for, the view was breathtaking, its a 6 minutes walk from the Aquarium and right on the next side is the CN Tower!!! There is a grocery store across the street which is super convenient..... OMG I WOULD DO IT ALL OVER AGAIN 😍

Good location for downtown Toronto but unfortunately the pictures on Expedia are very misleading. Very dirty apartment, rough shape. Wouldn’t stay here again.

we couldn’t even find the location. scammers left and right

Everything is managed at the property really nicely, wonderful area nice, clean and really comfortable for staying

Great location that is walkable to many event spots,

Busy location

When we got there in the 12th the front door was defective, it could not lock from the outside, therefore we could not leave the apartment to get supplies. That was a security concern. Thankfully, this was fixed in a few hours. There were inadequate supplies in the apartment. It took 4 days and several follow up to get water glasses, wine glasses and a sauce pan. There are no block out curtains thus making it difficult to sleep at night because of the amount of light from surrounding buildings. The curtains in the apartment are inadequate, with some having missing panes. The place is in need of repairs. The some doors need repair, the granite counter top is broken, the dishwasher does not work, under the fridge is dirty and several of the skirting board around the kitchen/passage area looks like the are rotten, perhaps water damaged.

Everything was fine for a one night stay.

Unit is very run down - fridge not cold, carpet stained, blinds broken letting in florescent light all night, tub doesn't drain properly, washing machine had super smelly mold in it (unusable). Check in details didn't arrive until the day of, but the check in process was very easy.