We came to stay one night. We did not know there was no heat and with the temperature in the 30s that was kind of a big deal. The room did have a space heater which was helpful and we had inadvertently brought some blankets which also helped but having that statement on the website should be standard especially for this time of year. It was a cute place and fairly clean. No great sheets on the bed. Other people’s hair in my bed. Kind of gross. Bathroom was clean. It was okay. Just okay.

Self check in no staff fine. However, staff tried to gouge us with multiple add on charges not shown on Expedia “cash only”. Very confrontational which completely ruins a fun few days fishing trip. This was our third trip at this location this year. Currently they have lost their liquor license, closed a good restaurant, store is empty, owner-manager not present. Sadly we will no longer choose to stay here.

This place was extremely disappointing, starting with the Hotels.com description. It is listed as being in the town of Panguitch, which is convenient to two national parks. But it is *not* in Panguitch; it is at Panguitch Lake . . . 20 miles away. Not at all convenient. Then, there's the staff. Their web site says they are at the desk until 7pm. Wrong. They closed at 5pm and would not answer the phone after that hour. They advertise free coffee in the lobby from 7am. Also wrong. The place was locked up tight when we left at around 8:30am. We never saw a single staff member! Nor any of those wonderful common areas in their pictures -- all locked up. If we had had a serious problem with our room we would have been out of luck. As for the room itself, it was very, very basic. No microwave, no refrigerator. A huge, state of the art flatscreen TV -- but no cable! It could only play DVDs. Utterly useless. In terms of value we paid $150 for a room that was worth maybe $65, tops. I would rate the Aspen Cove "Resort" unacceptable due to the unavailability of any staff. Had we had any sort of emergency we could have been in serious trouble. My advice: avoid this place.

Do not stay here

Place and service have gone downhill since last year.

It’s the worst room I’ve ever been in dirty sheets and had bed bugs I didn’t stay had to leave and look for another hotel it was a terrible experience for my family and me!

A place like non other with super great staff but not as advertised. We booked the largest room to accommodate 5 yet had only 3 towel sets. No trash bin anywhere in the room. Also there was no satellite TV, or bar. But property as a whole was great anyway. Please update the property description so as to meet expectations. Despite the gripes, still highly recommend. Gold Star service. Platinum location. Hope to come back again.

We are now repeat customers and we will go back very soon. We love Kendra and Jim they keep the place feeling so friendly and welcoming.