We had to cancel our trip due to medical advice, 3 months before it was due. Even with a letter from my surgeon, the owner would not refund any of our money, Booking.com also tried to arrange a refund, but the owner flatly refused.

The Ultimate Dream Apartment is a 10 min walk from the ferry. Took a bit to get oriented, but then it was was easy access to everywhere in Menaggio and the the ferry to other towns on lake Como.

Missing a few minor amenities for breakfast coffee.

Disappointing experience - booking cancelled on the day of the reservation without any explanation. Only positive was that full refund was ultimately received.

Poor communication - no explanation for cancellation; took two weeks to hear about a refund despite numerous attempts to contact them. Only replied when I posted a negative review.

Choice if swimming pools and loungers

Nothing. The host Josef is so disrespectful.

The owner told us when we arrived that the property wasn’t ready and he put us up in a 3-star hotel instead. The hotel says he does this frequently, so I assume he double books the rooms. When we went to the property on the second day, it still wasn’t ready, and we found out that the “private pool” means it is shared with other guests, the owner, and the owner’s friends. Despite already having lots of stress, we agreed to stay. But the owner Josef wouldn’t let us check in unless we signed a contract to say we were happy with the shared pool and changed our booking from 4 days to 3 days, so that he didn’t have to explain his mistake to Booking.com. So we had to find alternative accommodation while carrying our suitcases about. We’ve have a very different holiday, and our time has been ruined by Josef and his disregard for our money and our few holiday days away. What we briefly saw of the property is beautiful but do not risk engaging with this host. We are currently awaiting the £1,000+ refund for the holiday we didn’t have, and had to somehow find €700 for our replacement hotel on top of that, for what has been an incredibly stressful and unenjoyable holiday. Our first time away together for a long time.

good facilities

cannot use internet inside the room

The pool and location.

The host, the international bank transfer the air-con…or lack of, thought our booking was for 4 people so we had to make up the beds and only gave 4 towels for 5 people. The wifi didn’t work. The fridge was warm. Pool wasn’t private as was shared with other residents.

Emplacement / Location

We were very disappointed by our rent as the Fridge, the airco and the hot water was not or partially functioning. No technical solution was offered during the rent, and when we asked for a compensation, the owner was promising 400 Euros. Despite multiple exchanges and promises that was never happened! the furniture was dusty, lack of supplies (dishtowels / bath mats). wifi works very poorly. We do not recommend at all this rent.

The worst experience ever !

Very unpleasant, rude owner! Complete disrespect to the guests - we would recommend to avoid at all cost. It was not a cheap accommodation!! We could have booked a great 4 star hotel instead.... Regarding the payment, he asked us to make a bank trasfer which wasn't convenient for us , and communicating with him was so uneasy...such an unpleasant guy. First of all we booked the apartment for me and my family for 2 nights - My elderly parents and 3 sisters. Later, I texted the owner to inform him that my brother is joining us, and asked for an extra bed , Josef -the owner- said yes, there's no problem. However, when we arrived we were surprised to find out that the extra bed is a small uncomfortable sofa with no bedsheets or pillow, my brother is tall, so Josef suggested adding one chair for his feet!!!!! And he was so rude to charge us 60 Euros for the so- called sofa bed per night!!! When we tried to complain about it he attacked us verbally :( Rooms were dirty, layers of dust on the floor, no bedside tables (we had to put our things on the floor...), there was no bin or any toiletries in the bathroom. The shower area is a wet room and lacking a floor mat, no shower gel or shampoo, no bin in the kitchen, , no iron, no hair dryer. When asked for an iron, he just said that he doesn't have one. Wifi was weak, and had to ask the owner for the router, he came late at night to bring it....and it didn't work at first.. He warned us not to touch the "expensive" glass table in the middle of the living room, and mentioned the price he paid for it...!!!!

Amazing location right in the centre of Melaggio, stunning property with two pools and huge garden. The property was well stocked with kitchen utensils, only improvement would be a hairdryer and perhaps more towels (pool & shower) lovely and clean! Host was nice and always got back to us promptly with any questions

The 5pm check in is a little late, as we only stayed 2 nights it would have been nice to be able to get in earlier to make the most of the stunning property and pool but other than that no complaints! Lots of reviews about dirty floors but this is an old property with concrete floors so flip flops are needed. We loved our stay and I will be returning next year! Thanks again ❤️

Great location and great views.

The owner had previously indicated that we could leave our bags at the property when we arrived in the morning, despite check in not being until 5pm. Then on the day didn't let us leave our bags until we checked in after 5pm so we had to stay in the one spot for several hours with our large bags. There was also only one set of keys for 5 people which, at times, made it really difficult to coordinate. No lock box or anything, We also got a lecture when we checked in on not using the coffee table because if we broke or marked it, it would cost us $4000. Also, the air conditioning didn't work well. It kept the living room cool (ish) but the bedrooms were really, really hot. Most of us moved out of the rooms to sleep on the couches and floor of the living room. Payment was also difficult. Had to pay via bank account and although I paid the amount that was indicated on booking.com, the owner told me that I still owed 50 euros and to pay him in cash when we arrived.

Excellent location with two pools. And the apartment is finished to a very high standard. It’s time to join la dolce vite 😇

Fantastic location in an ancient Vermiter villa completely renovated. Excellent throughout apartment & brilliant to have a pool. Menaggio is a beautiful spot.

Wonderful spacious apartment, recently renovated, in the centre of Menaggio only short walk down to restaurants and bars by the lake. Host was welcoming and easy to deal with and met us upon arrival.

Nothing Complete disrespect to the guests - we would recommend to avoid at all cost. This is the type of a place where you can’t be sure if bed linen was actually changed. The apartment has not been cleaned after the previous guests, and it’s not a clean and a safe place. One can tell by the way the apartment is maintained (grease in the kitchen and on kitchenware, dirty windows, several thick layers of dust, grey bed sheet) that this is an overall attitude and there is no regular cleaning. It was very sad that we had to go through this experience during our vacation, so this is the first the I am leaving a negative review. It was not a cheap accommodation (for the same or lower price we stayed in wonderful and brand new 4 star hotels in other places in lake Como), but it happened to be the worst place. The owner first told to that it was cleaned, then he agreed it is not ideal because the cleaner comes once per week (how unlucky we were to arrive on the wrong day) and proposed to clean himself. We would’ve left the place immediately but the check out was after 5 pm and there were no other accommodations available and also we paid in advance the whole amount by direct transfer. At the end the cleaner was arranged to come next day, but we had to clean the main surfaces ourselves so we can at least use the bathroom. Apart from that, after the check out the owner decided to stay in the apartment to check the emails and was shouting on the phone at some other guests which were also complaining about something. I believe this is unacceptable.

Dirty, grease and stains on kitchenware and kitchen doors, layers of dust on the furniture, dirty floors, hair in every corner, dirty toilet and sink, dity fridge, etc. Dirty dishes were left in the sink with foam water despite there is a dish washer. The apartment has a very nice view over the lake, but it was hard to enjoy because the windows of course were also dirty:) Wifi not enough for streaming.

the worst place ever

I booked this place for my parents and their friends who are in lake como for my wedding. I booked a maisonette room for 3 nights at a crazy price, the pictures looked great and we were looking forward at the time to stay there. two/three days before checking in, I messaged the property throught the booking.com platform to get the check in details but I heard nothing back. The night before we were meant to check in, i was having dinner in gthe area so I decided to go to the property as I was getting a bit worried about the booking. Josef, the owner opened the door, I asked him to give me the check in instructions and it turns out that he didn’t have our booking despite having multiple conversions with me asking for payment a few weeks earlier. long story short, he told me that my booking isn’t synced to his calendar which I found hard to believe, Josef pretty much took no responsibility and told me I had cause him stress as now he has to cancel someone else and lose money. I was shocked at his response, he made it seem like as if I was the one in the wrong. This is the last stress I need for my parents as thety flew all the way from Aus to attend my wedding which was the day they were supposed to check in. You’d expect josef would understand and try to sort it out for me given the circumtances because I get it, accidents and mistakes happen but it was his awful attitude that made the entire situation unbearable. After hours of speaking with him, missing out dinner with friends downstairs, he made me to come back the next morning. I came back at 9am the next mornning, he “offered” me the following - basically what happened after was that he gave us a much smaller room for two nights and a loft for the 3rd night with a horrible attitude - He had the audacity to ask me to pay him 60euro more becauise the loft is more expensive!!!!!! he didn’t let my parents check in unless they paid him the 60euro first.

The location, the rooms and the pool

There wasn't a hair dyer in the bathroom.

The pool

We stayed 2 days in this beautiful building. Like I said beautiful building…. The rest was not as we expected for this price. When the owner of the appartment opened the door we saw a verry unhappy man. He wasn’t smiling at all. I had my hands full with luggage and my girlfriend had to take her luggage up the hill on her own while he was just watching… when you want to be a good (huurbaas) you can show some hospitality and you can ask if your guests maybe want some information from around the neighbourhood. At the day of arrivel we could not check-in on the normal check-in time (14.00 u). We were able to check-in around 16.00 u. So we had to stay at the pool the whole morning/afternoon… Then we could enter the appartment. On our first eye it looked good. But when we were in the bathroom we saw some hair from the people before us. In the shower was laying a used handsoap. The towels were white but they had some brown collors in it. (I smelled it and (gelukkig) they smelled clean). When we opened the fridge we saw some dark ice cubes… these were also from other people. After an investigation we think they were ice coffee cubes. The stairs to the first floor were not cleaned and full of dust. Also on some places in the appartment it was not clean at all, we saw some dust on some spots. We walked true the appartment on our flipflops all the time. The WIFI wasn’t even fast enough for normal using of any social media. And the owner was not able to respond within normal time to your text messages. The only good thing we can say about this apparment was the bed, we slept like roses. I would not recommend this appartment to other people.

Nothing! The host cancelled my booking without any warning at all

The host, Josef is extremely rude. He waited till the day of check in to advise that the apartment I booked was not available due to the dishwasher flooding a week prior. Instead of contacting me at that time to advise and offer me solutions, he waited till check in day to tell me and only offered me a hotel room instead of the 80 sq.m apartment I booked months beforehand. Zero apology and it took over a week to actually get my refund. WOULD NOT RECOMMEND dealing with Josef, he is awful. The 2 other apartments we booked and did stay in were not up to the standard expected, and certain facilities listed were not in fact included such as free wifi and use of private garden. I work in the travel industry and travel extensively and have never encountered a host as rude, inflexible and difficult to deal with as Josef.

I booked this property for 1 additional night so that we could have access to it all day on our arrival day, as he had originally said check in could only be from 5pm. So I paid for a whole extra night to be able to have access straight away on our arrival day, yet he made the check in process impossible! Just put a lockbox at the front door like any other property would. Instead Josef is extremely inflexible with when/how to collect the keys. He also cleans the property himself which shows as the cleaning is not to the standard one would expect from a property of this cost. Dust absolutely everywhere, stains on the bed sheets, insufficient towels provided for the number of guests. There was old coffee from previous guests still in the coffee pot, and cream that had expired 3 months prior in the fridge.

The location is perfect. Everything else was awful.

The host Josef made check in and check out extremely difficult. His complete lack of flexibility made it near impossible. To check in, he gave me a very small window of between 5pm and 8pm only. When I did manage to collect the keys, he was extremely rude. Instead of welcoming me to Menaggio and to his property, he proceeded to point out pieces of furniture & identify how much they cost & how much I would be responsible for paying in case of any damage. Eg, he pointed out a coffee table that cost him 4000 euro & said under no circumstances were we to put anything on the coffee table at all. With no explanation at all, he stated that one of the 3 apartments I had booked was not available & instead he has booked a room in a hotel. I pushed back on this and asked for a reason, and he begrudgingly explained that the dishwasher had flooded the previous week. Therefore he had a whole week to sort out this issue but did not. Instead of giving me a week's warning on this, he waited till check in day to tell me. He also could not understand why I felt getting a 12 sq.m hotel room was the same as the 80 sq.m apartment I had booked. He said the cost was the same so he couldn't understand why we were not happy with this solution. He offered zero apology for this &refused to refund me in cash for the apartment he cancelled on me at the last minute. The Maisonette we booked was meant to have a private garden but Josef stated rudely that he had just returfed the grass &that we were hence forbidden to walk on it. Instead, he pointed out a communal garden near the pol area which he said we could use. He then stated he needed help to move the table and chairs to that communal garden, a task which caused my friend to hurt his back. Again, zero apology for this. The property was in a dirty state when we arrived, dust everywhere & stains on bed sheets & there was meant to be free wifi throughout the property.

Everything was great. Place is awesome. Owner is really kind and helpful. We are surely coming back :)

Nothing

Stunning entrance, beautiful apartment and great location! The atmosphere was excellent and the host very friendly (Danke!)

The host was very nice. Nice garden with swimming pools and recreation area. The building had an elevator. There was a fully equipped kitchen, essentials for both cooking and dishwashing, etc. Finding a free parking space is difficult. If you are lucky, you can find a free place in the next street, it cost only 5 euros for the whole night.

The floors could have been cleaned better, there were many dust rolls in the bathroom and other rooms.

We had an incredible experience. The property was well affordable, spacious, clean, in a beautifully renovated historical building. Location was prime, right in the center of town. The host was professional and accommodating, and was quick and accurate to recommend the best food in town. Very responsive. I cannot recommend this place enough.

Good location, spacious, fun, unique

Needed more amenities: maybe a couch some place to sit other than table, no curtains, needed curtain, soap for the shower, no WIFI, building is stone so turning on the heat just before we arrived was too late and the place never warmed up as needed the 2 days we were there.

excellent location; comfortable newly-decorated apartment; discreet, helpful and hassle-free host

The apartment has style and design.

My reservation was for one night. When we arrived I tried calling him to get info on how to get to the apartment and could not reach him. After half an hour when we finally found it, he told me that this was the old number.. I waited about a month to comment and he still hasn't corrected the phone number. There was hair on the toilet seat so I asked him to bring some clorine so that I clean it myself. He came and brought also a mop. Next was the floor. After cleaning the toilet I used some paper to wipe somes drops of water from the floor and then took the mop to clean a bit in the room. I cleaned right next to the bed, about three meters, and the mop turned black. I didn't dare to clean under the bed where there was half centimetre of dust. The guy didn't even bother to take the trash out from the previous guests. The next day at check out, after I showed him the sponge I used to clean the bathroom so that he doesn't put back to the kitchen, I asked him to please leave the apartment clean for the next guests. His reaction was to smile. I find this to be completely insulting and unprofessional.