El personal muy amable y cercano quiero destacar el trato de la Srta Lucía dé recepción, por el cariño respeto y empeño que pone en su trabajo, gracias por sus atenciones

La ubicacion esta padre, y el hotel cumple digamos pero nada fuera de lo normal.

Falta un poco de limpieza, esta muy masivo el hotel entonces como que no te atenienden tan bien. De echo el personal de recepcion fatal la verdad se portaron muy mal, no ayudaban en nada si les preguntabas cosas.

Perfectly located next to Plaza España and tube station.

There was nothing to not like!

Everything was great very good breakfast The employees take care of everything and more Highly Recommended .

Location is excellent. Breakfast was amazing.

Location and decor.

Service and room cleaning. We were unfortunately checked into a room that had a dead pigeon laying outside the window on the rocks- you could open the window and touch it it was so close. We immediately asked the front desk for help. They assured us the dead bird would be removed and the room would be sanitized properly. After leaving the room for over 3 hours we returned to the dead bird not being attended to. We then had to speak with multiple staff members- some of which seemed irritated to assist- before the situation was attended to. We were assured the room was cleaned properly after removing the dead bird- but it wasn’t, you could see footprints from whomever climbed onto the window sill to remove the dead bird. Then, the pillows they put on the bed were left on the window sill. It was really a terrible experience and disappointing for a 5 star hotel.

Firstly, every member of staff I spoke you were WONDERFUL; very warm, kind, helpful. Everyone spoke wonderful English, I regret that I couldn't speak Spanish. They contributed much to how nice my experience was. Including the cleaners and breakfast staff. Loved that I had a bottle of water each time my room was cleaned. The cleaners even asked, of the sachets, which I would prefer to have more or less (tea or coffee etc). The location is fantastic also. The Cervantes monument is one of my favourite sculptural peieces in Madrid so it was nice to see it every day. Not far from the palace of course as well as bars and restaurants. I went to see a ballet by Compañía Nacional de Danza @cndanzaspain my firend performed in at Teatro de Zarazuela which wasn't far. I saw SILVIA PEREZ CRUZ @silviaperezcruzzzzz perform at the Noches de Botanico festival which was wonderful - it was about an hour's walk. Also the bathroom products were all great. I was only there for a couple of days but wish I was there longer.

Only issues were the swimming pool was too cold and I would have liked an espresso machine in the room. Reina Victoria had an espresso machine which meant I could buy my own pods which is really nice. It was nice to have a nice coffee in the room and saved me buying coffee outside plus it was too hot to want to buy coffee. But it's a very minor issue.

Location and the beds were comfy

No one mentioned needing a reservation for the pool. Even when they were telling us about the pool at check in. When we went up to the pool we were told they were booked that day and we needed to buy bathing caps to go in even if there was a time slot. We booked the hotel for the pool. There’s one bar and it’s on the main floor. Menu is limited. No services above the main floor though the photos show people having drinks on the roof. I emailed 4 times over two months to book a massage no one replied. So no massage.