The setting was beautiful and the food in the main restaurant was perfect. Absolutely delicious food!

It missed a lot of touches I would expect from a 5 star hotel. The staff were kind and friendly but lacked the cohesiveness and in some cases, presentation. It didn’t seem like they were connected behind the scenes on who the guests were, which night of their stay it was etc. When I was sat down for breakfast I was shown to my seat and left without any explanation of how the breakfast is run and an offer of coffee/tea. There were many situations like these that made this place feel 4 star instead of 5. The hotel is obviously old and characterful but not in any way immaculate. My veranda to my room was covered in leaves, it wasn’t a problem but I would have expected this to be sweeped and checked on before my check in. Dirty door mats that sit wonky at the front of the rooms, lots of stains on furniture. Also, when sitting outside at the spa there was a stray pipe pushing water out from the jacuzzi that was under maintenance. I would always try and hide these things from guests where possible, but instead we sat watching a lovely view whilst a blue plastic pipe was nearby soaking the veranda we were sitting on. These comments may seem petty in nature, but when you are paying £400/ R8700 a night I definitely expected a different experience.

Everything !!!

We had the most fantastic time at Lanzerac. My boyfriend and I stayed there for 5 nights in July 2022. Everything was perfect: beautiful room and common areas, amazing food, super friendly and helpful staff. We couldn’t have chosen better.

The rooms, facilities, the friendly staff and the attention to detail.

Wonderful hotel. Excellent staff. Great service. Beautiful location.

Nothing

Location excellent, staff amazing.

We had a leaking ceiling after some rain - there is definitely some maintenance needed here and there.

Good Breakfeast and Service. Wonderful landscape and vineyard.

A bit worn over the years, overpriced for high expectations.

Most things about Lanzerac never change, the venue is top class, however the constant operational adjustments at Lanzerac over the years is putting that 5 star at risk, the human element always has an impact.

Terrible Spa service, poor treatment and overpriced Dinner restaurant serving rotten fish twice and destroyed a ribeye on the bone steak dinner, no seasoning and dry. Foam pillows with no alternative is not 5 star