Great location, comfortable bungalows, restaurant was good

location , clean , rooms atmosphere and the pool

the lady at the reception and worker at the restaurant never ever smile and not welcoming not helpful and the language barrier

The location, the stuff, the restaurant were very good.

The room had a very bad smell from drainage that we complain about but the place didn't offer any solution for this problem. We were staying in this smelly room for 8 night ! it was horrible ! It was rainy for 3 days of our stay there and the roof above the balcony was leaking so bad that we needed to stay inside the room that was very smelly. We will not come to this place again.

The hammock, the balcony, close to beach/restaurant/bar

Mosquitoes

great beach front location

lots of renovations going on and bungalow needed some maintenance

Excellent value for money, right on the beach. If you want a 5 star resort, this is not for you. Pens Bungalows and others like it are the reason why we have been visiting Thailand for 20 years. Unpretentious and friendly, they treat you like family. You can easily walk along the beach to other bars and restaurants but we found Pens had really delicious food at a better price. One of the highlights of our stay was the staff, every staff member from housekeeping, the kitchen, reception and the restaurant were friendly and kind. It was our first stay at Pens but we will definitely come back.

Nothing

we stayed at pen’s bungalows for 6 days and we loved it , few steps away from a very beautiful beach, staff was friendly and always helpful whenever we needed something I know I’m going back to Koh phangan and I’ll definitely be staying there again

nothing

Location, it’s a nice beach

Overall it was just super sad. It misses love and care! It looked like somebody has abandoned the place - things were broken, dirty (paper in the pool, garbage everywhere you look, even the room were you couldn’t see through the bathroom mirror and so on). Staff was sleeping or lying somewhere and we had to wake them up in the middle of the day to get help with a toilet that didn’t work. In the end nobody cares are you there or not. We booked the place for 5 nights but couldn’t stay longer than one.

quiet Bay, clean beach, nice pool, good food in the restaurant and in the street

Too much chlorine in the pool, hurts your eyes, and the kids got a bit of a rash from it under their Swimwear ( I do have to say they were in the pool for many hours). Staff doesn't seem to be very happy to have you as a guest

The bungalow was cosy, nicely decorated, with a nice outside patio. The location on the beach was very good. This beach/sea is good for swimming during the entire day, in August. On the west coast the tide is low until the afternoon during this month at least.

The staff was not always approaching us friendly. That made it a bit less comfortable. In general in Thailand the people are much more hospitable.

Staff was super friendly as always , very good with the kids , food was great , lots of options ! We were very happy there and will be back

The location was great. The bungalows are right on the beach, and the beach is gorgeous. The rooms are quite basic but the owners seem to the in the process of updating. However, the rooms and bathroom were perfectly clean. The restaurant was open long hours and the food was great. Staff was very friendly and helpful. Pen's is located in the middle of the beach so it is easy to explore the whole beach from here. There is a nice pool overlooking the beach that the kids loved. We would definitely stay here again. We were traveling with three kids aged 9-12, and four adults.

very good location front of the sea. quiet.

the beach location is fantastic

the place wasn’t really kept up and the food came frozen inside. Their cats are fed on the top of the tables in the restaurant and bar. basic bungalow.

right on the beach, very relaxing and chilled, such a great beach few good places to eat should try them all

Great spot, great pool, right on the beach and the restaurant and staff were all top notch!

A bit of a family zone, kids screaming and yelling all day/night… Other than that it was perfect

This place is literally on the beach! Pen's Auntie is a great host and i can't wait to go again!

Everything was good :)

The beach is beautiful and the bungalows are in a great location. We really enjoyed our stay at the family bungalow. There are beautiful beach bars and restaurants along the beach and the hotel's own restaurant is also great.

It would be beautiful to have some plants along the white wall of the pool. The rest of the garden is beautiful.

We stayed in a bungalow overlooking the pool (and beach) and the beach is absolutely beautiful, there were no more than 10 tourists on the entire beach at any time, so if you want a silent beach - this is your place! The pool is a good size and our son spent all day swimming in it. The food in the restaurant was also good and not extortionate when compared with some other places, though we chose to eat along the road each day where you can get some amazing pancakes and good coffee! They also offer pretty reasonable prices on longtail boat tours, which though we didn't take one, I think can be customised to your preference. The staff were all very friendly and happily organised us a taxi to/from Thong Sala (which is quite a journey).

- There was an ants nest behind the bathroom shelf, which they dealt with promptly (by spraying) but there was still ants elsewhere in the wall, so something I think that needs to be addressed, though it didn't disturb us too much except not being able to bring the children into the room for a while to let the fumes disappear. - While the beach is beautiful, it's really secluded, so you need to rent a car/scooter to get anywhere, including 7-11 which was also closed when we were there. (They did reduce the price of the scooter for me though as I just rode over the hill to 7-11 and back pretty much, and gave them the keys after 1/2 day. - We had to leave early due to the sandflies, my wife was eaten alive on our first day by sandflies, so we couldn't go on the beach and they even reached her at the pool. I suspect this is as a result of COVID/low season and the beach being virtually unused. - There was no water or kettle provided, though the latter we requested and they gave us no problem. Overall I think the bungalow we stayed in could use some TLC but following the COVID impact it doesn't surprise me they're in a little bit poor shape.

The resort is on a lovely beach. I stayed in six resorts during my trip to Koh Phangan. Pen's was the most comfortable.

Initially I was assigned a bungalow which they said that it is their "Signatue" bungalow and they have only one like that. It had a crack on the floor which I feared that it could allow insects and it was very old - not good. I requested a change to another bungalow which was easily obliged, that was good.