Good Afternoon ACO Team, There were a few minor issues, like every remote in the rooms had to be programed or didn't work on the TV. The floors and carpet could have been cleaned better; there was a very large stain on the carpet and hair in the tub in the suite near the pool. Internet was down for an hour. The sockets in the kitchen was not working, I reset the breaker,and that made them work. The games downstairs didn't work (the basketball game). Also, we were freezing not knowing that we could adjust the temperature; silly me....Some homes that I've rented have their control set. So we requested blankets, but they are not provided. No wash cloths and only 2 large towels and 2 hand towels per room. The communication was via text and the response time was great! I would give this a 5 star, solving the issue? Well, issues were not solved. Pool needed cleaning, that issue was solved quickly. Nevertheless, with all the inconvenience, we enjoyed the home.I would like to request a booking for next year, about 3 houses 🏘. Thank you and see you guys next year. Please make sure the issues are solved. Thank you. Kind Regards, Gloria James

I booked a 8 day stay, with 12 adults, 7 kids, 3 babies. The main three things that gives this house a 1 star review were the dirty linens, poor maintenance of the pool, and the ACO vacation homes management. CLEANLINESS: Upon check in, we looked at all linens- several sheets and bedding were either filthy or missing. Kids rooms sheets had throw up and urine/blood stains. Duvet cover was missing on top bunk, and entire blankets/comforters on 3 separate beds we missing (those beds only had sheets). The spare pillows in closets were missing pillow cases. Carpets in two rooms are very stained. We found one cockroach in kitchen. If you do not want to spend your first night washing sheets while staying up until 11pm then book elsewhere. I messaged AND called ACO management right away- they said “sorry for the inconvenience”. When we checked out they actually charged me $25 for a supposed stain on a blanket. Ridiculous. POOL ISSUES: We had to pre-pay to heat the pool ($25 per day plus taxes). When the pool person initially came out they heated the pool to 104 degrees! Our kids could not swim the 1st day because it was scolding hot. They came out to adjust the heat that day around 4pm, but it did not work properly after that the rest of our trip, leaving the jacuzzi unheated. ACO sent a person to check the pool pump twice after that, but they didn’t fix anything. Just comforted the pump that heats the jacuzzi got broken from when THEY heated a entire pool to 104. Then we complained more, they finally sent a 3rd person who just confirmed it’s broken yet again (but can’t fix it). Again we got a message “sorry for the inconvenience” from ACO. We were also questioning the cleanliness of the pool- so the last pool guy tested it and said the pool has zero percent chlorine. It’s very disturbing to know the pool has not been maintained. The pool was our number 1 reason we rented the house! Also the grill didn’t work. MANAGEMENT: Needless to say this has been the worst part of the house. The listing is also NOT accurate. This house has 7 king size beds- not 8. I asked prior to the trip if the house had pack and plays, they said NO. When we arrived the house has 1 pack and play and 2 cribs! We paid $180 to fly 3 pack and plays for no reason. FINAL THOUGHTS: the community/location to DW is great, the management the worst. I emailed detailed pics within first 24 hours for no reason! They did nothing. Book a different house not run by ACO Vacation rentals!

Great experience 👍

Great experience 👍

Property was not cleaned properly, the house has roaches in the kitchen for the first two nights we were unable to use the cook top because it wouldn’t work also had to call for maintenance because six or eight of the tv’s was missing the cable boxes. Try to use the grill and that caught fire from poor maintenance.

Nice house but experience could have been way better. No wifi in the house despite numerous efforts in contacting owner, roaches in the bathroom, sheets were dirty. The movie room didn't work however they did send someone out to fix it. Overall nice house but they didn't go out of their way to help much while we were there. Very disappointed being the amount of money the house was worth

Property was not cleaned properly, the house has roaches in the kitchen for the first two nights we were unable to use the cook top because it wouldn’t work also had to call for maintenance because six or eight of the tv’s was missing the cable boxes. Try to use the grill and that caught fire from poor maintenance.