GOOD APPARMENT THANK YOU

Great location but we had a problem with the digital keys that kept disappearing. Other than that issue, it was a great stay.

I stayed here with multiple friends on holiday. It was a great experience and location. The subway and a fantastic cafe/tapas bar were just steps from the front door. A shuttle from the airport was included and that was very ideal. My only complaint is, we were told they would hold our bags for us at their rental office before check in as our flight arrived several hours before check in time. Upon arrival they wouldn’t honor holding our luggage. Seemed like a small miscommunication between employees on their end but was a rather annoying and unexpected inconvenience for us while being jet lagged. All in all, I would recommend the stay and I would stay here again.

We were asked to pre-check in all 17 people before our departure and I sent all passport information for easy check-in and digital key entry. Upon arrival, none of that was used. The day of our arrival we were asked to either bring all 17 people to a completely different location to checkin or do so through access to 2 different apps that needed to be downloaded. We were all in the summer heat with all our bags forever while trying to get digital keys outside the apartment. They were NO help when we tried to call and get access to at least one apartment with AC and bag storage while trying to AGAIN put in all the information I sent 2 weeks before the trip. They did not care or try to help send someone over. When we actually got into the apartments- we had electricity and AC issues- and again we were left to handle ourselves through an app that sometimes got a response and sometimes did not. The apartments were hard to get to with older adults and children. The ONLY good thing was the location near the Metro. Lastly, upon checkout - they did not offer any storage of our luggage except a link to a company a half mile away that we had to coordinate bringing bags over for all 17 people. It was a nightmare and we highly recommend going to a hotel rather than these apartments.