Great room with great views

Boring sushi bar/bar

Everything is perfect very well managed hotel in a beautiful scenery, white sand beach

Internet

- Bella vista sulla spiaggia di Nai Harn - camera spaziosa

- INCONCEPIBILE che una struttura che si dichiara di questo livello non abbia una Changing room che consenta agli ospiti di cambiarsi e fare una doccia dopo il check out. Abbiamo dovuto prenotare un’altra struttura vicino all’aeroporto per fare una doccia dopo il check out prima del nostro volo - personale disattento, non particolarmente simpatico e a tratti scortese, specie nel ristorante Rock Salt (dove il servizio è particolarmente lento). Eravamo in viaggio di nozze: a differenza delle altre strutture dove abbiamo alloggiato (dove ci hanno omaggiato di ogni), qui non abbiamo ricevuto neanche un “congrats”, malgrado li avessimo avvertiti: zero attenzioni - piscina piccola per le dimensioni del resort, impossibile trovare un lettino libero. Stessa situazione con le sdraio in spiaggia: praticamente non abbiamo MAI goduto né di spiaggia né di piscina durante il nostro soggiorno, costretti a preferire altre soluzioni - balcone sporco, pieno di escrementi di uccelli. Vero, non si possono controllare e non è colpa del resort; ma altrettanto vero che se lo stesso escremento resta incrostato per 4 giorni sulle sedute vuol dire che non è mai stato pulito dal personale - decisamente non vale la sua reputazione né le stelle che mostra. Pessimo rapporto qualità prezzo

All amenities were excellent, great staff, excellent breakfast buffet.

Building needs to be updated, lots of moisture seeping into the room which created a musky odor.

Bardzo dobry hotel położony w malowniczej i spokojnej zatoczce . Miła i pomocna obsługa , darmowy parking , parasole na plaży , wynajem kajaków . Smaczne śniadania , pyszna kawka i na każdym kroku miła obsługa.

Отель гораздо лучше, чем на фото. Прекрасное расположение-рядом чистый пляж, озеро,храм, рестораны. Персонал очень милый, всегда были готовы помочь. Очень удобно, что в номере есть и тапочки пляжные, и сумка, и коврик для йоги, не говоря о прочих стандартных вещах. По приезду в номере нас ждали фрукты, холодное игристое и макаруны - прекрасное начало отдыха:) завтраки потрясающие, отдельное спасибо за фруктовые соки

The Ocean Suite view room is outstanding, the bathroom, bed and balcony is premium quality. The food is fantastic (huge array with no lapse on quality), for Thailand this hotel is expensive but you get the 5* luxury feel. The location is tucked away next to a great beach, depending on your plans whilst in Thailand, this is an excellent hotel to recharge and treat yourself to some luxury.

Everything was amazing, a truly memorable experience

wonderful place!

Magical location… best beach in Phuket, tucked away from the crowds. Over the top delicious breakfast. spacious rooms. Fabulous spa. Definitely will return.

Attention to detail is excellent. We stayed twice at the beginning and end of our trip and we got a welcome back room set up with an upgrade.

The views, nice lounge, and a lot of drinking water. They had a free parking place for the car. Nice beach and!!! DELICIOUS breakfast. Fo-Bo, fresh omelets etc.

Prices in the restaurant are extremely high. E.g. coconut costs 120 Bat, but near the beach, in 100 meters it costs 50.

Literally on Nai Harn beach (fabulous sand). no need to bring towels, beach mats. staff set up umbrellas for you. Ok beach for snorkeling in morning too! Had half board option for breakfast and 3-course dinner. The restaurant served the best food I ate in Thailand. don’t get half board if you want to do the half day sunset yacht sailing program. Breakfast cold room served chef prepared items such as beetroot sea bass gravlax and smoked Wahoo mackerel! Greek yoghurt with local honey. Was upgraded to Grand Ocean Suite! Didn’t push the call for champagne button 😂. Had drinks at Reflections bar every evening. perfect view, sunset, 6-7pm half price drinks. Room well equipped. The tour desk arranged a half day Coral island swimming and snorkeling.

has many stairs and appears to have only one elevator. Not good for disabled or injured guests. Some guests said it was hard to call cabs using their apps.

the rooms are really nice and comfortable and the food generally holds a high standard.

The pool area is way to small for the hotel and since there isn’t much to do you’re in need of a nice pool area. This was a fail. There is only the hotel restaurants in the area and they charge quite well. Other options with good standard would be nice. Although we did enjoy our food. The hotel only have one elevator and there is 8 floors with probably over 130 rooms. so expect some waiting.

big balcony [sea view] with tents and even bed, tasty breakfast, live music near the pool in the evening

everything’s

Excellent buffet breakfast. Very friendly staff. Fantastic oceanview suite with views of the beautiful bay and long sandy beach. Very comfy beds and pillows. Great day bed and sunbeds on our terrace. Which we used a lot. Everything we needed in our room including mosquito spray and a torch. Great coffee maker.

Too many steps. The hotel is built into the side of a hill. There is only one guest lift which doesn't go beyond floor 6 and only takes 4 people. We were on the 7th floor and there are 2 further levels above our room. There are no safety handrails on the majority of the staircases. The pool is quite small for the size of the hotel and there was a scarcity of sunbeds because of the 'towel on sunbed' problem. At least a third of the sunbeds had towels, but no people for long periods. We were expecting a relaxing quiet stay in this 5* hotel, but there were a lot of noisy young children and the hotel appears to have few facilities for them. Hence the swimming pool and dining room can become very noisy.

Position was perfect for view and access to the beach

Can’t think of anything

This was second time we stayed at The Nai Harn, everything was fantastic. Great location near the beach, great food and fantastic views. Hoping to come back again.

Motobike parking arrangement was not perfect, especially having to walk to the hotel from the parking during nighttime in the dark passing servicing facilities.

Location; its the only resort directly on Nai Harn Beach

The air-conditioning and the curtains in the room are not cleaned/maintained well. This created smells of humidity/mold in the room. The first room we had to leave after one night because of the dirty aircon creating allergy affects (apart from the smell), then the second room we had the electricity randomly turn off and on suddenly at night (thus no aircon and no light) which they came to fix ... but very uncomfortable in the middle of the night when in bed already. Then the third room after a few days had the aircon leaking massive amounts of water from the ceiling ; which resulted in us having to change rooms late in the evening once again. THAT much maintenance issues is not just a coincidence ; it can only happen if you just not keep your aircon systems clean and up to date. Please fix this! Also the breakfast misses some fresh Thai food; the selecting is pretty basic compared to similar priced resorts in Phuket. And due to lack of staff at the breakfast area it is difficult to order coffee.

the location, the staff and generally everything about it.

minor gripe would be the distance from our room on the 9th floor to the pool and dining area, with a lift going into not to the 6th floor.

Lots of choice for breakfast. Very friendly waiting staff. Super views. Reflections bar area.

No lift access to all floors.

Upper floors are not accessible with an elevator, only stairs. This was not explained in the descriptions.