Cleanliness, fireplace ready to light, quiet

No cuttlery

The location was good - close to beaches and restaurants.

The place was unclean- cob webs in all the rooms in the corners, dusty shelves. The hosts were unresponsive to our texts. The bin from the last tenants were still inside the kitchen!!!! It was full and smelly. It was pretty terrifying. The heater was also not efficient- it was freezing downstairs even with the heater on full for hours.

Quick responses from the host. I booked this the night before and everything was ready to go for our arrival. Even the fireplace was ready to light. So nice to be able to head back to the apartment after a cold snap in the weather and put on the fire. Would stay again.

great clean and neat

Bed was ROCK hard

Great location, the apartment was very clean we felt very relaxed and at home.

Very inviting

It was a very well equipped spacious apartment, walking distance to the beach and shops.

More attention could be given to dusting the apartment and it would be nice to look out onto a more cared for garden.

Very spacious

The upstairs bedroom with steep stairs for elderly couple & no bathroom upstairs. Also unable to dim the lighting for upstairs sleeping as the loft didn’t have wall barriers.

On arrival noticed the exterior and surrounding outdoor area in the front was overgrown and untidy. a bench seat was covered in bird poo and our initial impressions having seen that was to wonder what to expect inside. As soon as we opened the door, we noticed the floors were dirty, carpet had not been vacuumed cobwebs and dead spiders we found in several places including draws. the huge glass windows were dirty with smudge marks and the outdoor BBQ area was filthy, seats with bird poop leaves all over the decking. We couldn’t sit outside to have a coffee or breakfast. We also noticed when we looked up the guttering on the outside above the outdoor seating was rusted through and with the dampness, it was dripping. The interior of the unit showed cracks in the walls, ceilings and stairwell which were very visible. The bathroom hadn’t been cleaned properly with the sink taking a long time to drain. Overall the interior was outdated and needed repairs. The photos on the website were obviously taken years ago which didn’t match what we walked into if we had know that we wouldn’t have booked this property. We also noticed when we were looking online that the unit had been listed with another provider and a overseas customer had stated similar concerns . The owners could have provided better customer information for tourist, what we found was a draw with catalogues that were outdated. It was extremely over priced for what we got I would not recommend this property to anyone. Unit 4/92 The Terrace. Even more disappointing was before we arrived we asked if we could enter a little bit earlier but was advised that it needed a clean, which obviously did not happen.

Location was perfect

Bit of noise from next door loft

Accommodation was very clean, pleasant and well-equipped. Manager responded to requested very quickly.

Toilets downstairs and bedrooms upstairs.

proximity to shops and beach

A great designed terrace, extremely clean, modern and great location

Nothing

location was great

the security light is really bright at night. shines into the living area and as it’s a loft style, it’s bright during the night. there needs to be a blackout blind on the front door (we ended up using our child’s blackout blind and it worked well). kettle also needs to be replaced as it’s rusty

Could have been dusted

Clean, fully equipped kitchen, wifi and smart tv for the kids, most furniture and fittings are quite new.

Can’t think of anything yet.

Excellent location, being walking distance to town center shops, cafes, restaurants and Coles supermarket. The renovated large garden apartment adds freshness to our stays.

Parking spaces were tight. Bed mattress was not the best comfort, uneven feel. The second bedroom needs a fan or air conditioning, get a bit stuffy in hot summer days. We didn’t get the promised mid week room service for our long stay of 7 nights.