Older looking property on the outside. The room its self looked ok. The room smelled like it was wet. When checking out, I paid cash for valet parking $47. Then she hands me a bill for self parking at $40 and the amenities charges. I walked out before looking at it. So I had to go back and make sure the self parking was taken off…. Now why would she do that? I literally just paid for valet parking. So check your bill carefully. And WHY we are being charged for self parking is ridiculous in the first place.

I went away with my family to stay at the hotel. We had three different rooms, and everyone of us experienced the problem with the people above us making excessive noise. There’s probably suggest that the hotel is not well constructed, and we all had to complain. The hotel seem to do very little about it but they did give us a $100 rebate on the rooms as an apology. Aside from this, my advice would be do not stay in a ground floor room where there is someone above you. Otherwise, it is a very nice hotel, my only complaint is the service at breakfast on the second day was poor.

I think overall the room rate is reasonable. I had a problem with the shower which I didn't bother to let them know. Their body lotions are so hard to use. The bottles are so hard and not squeezable. But ultimately, I will be back again

We enjoyed our family Christmas trip so much! Our experience was perfect. We will back next year!

Check in was quick and easy. Fantastic.

They did not reimburse the nights that I didn't use when i checked out early.

Super nice resort! All staff were so happy and nice.

I was in town for a family function. The hotel experience was delightful.

This was my first stay at the Hyatt. While it was only one night, I had a very nice stay. The rooms are spacious. The beds are comfortable. Olivia at the front desk was so lovely and worked to get me a room that was best for me. My son lives very close to the Hyatt and this is where I will stay whenever I come to visit him.

John at the front desk was amazing. Welcoming, helpful and incredibly friendly

Definitely older property. Bar staff is pretty rude and thats a bad start to a vacation..

The Hyatt property is beautiful with the lush flowers, trees and palm trees.. the staff is superb. Close to the ocean, shopping and fabulous restaurants. Easy access to major Hwy's

Everything

I loved having access to my room with the golf cart. They were fast and convenient.

Front desk clerk was not helpful when I got there other than provide keys n a map. Not all amenities were in service, but they still charged the full resort fee. No golfing no tennis no spa.

Not handicap friendly hard to get around

Great location with lots of things to do; clean rooms and facilities

The pool area is outdated 2 out of the 3 jacuzzis were not working and the only one working was not hot enough. Lots of hidden fees. No charging station for electric cars. I won’t be staying at this location again

Great for concert and games

Check in was great, fast, and early as requested (a Little). The Valet and luggage helpers were especially awesome!! Very responsive, courteous, and friendly!! Our room was clean and comfortable. Loved the downstairs porch.

The area around hotel was very nice

Toilet clogged night one and then the shower head broke off and hit my daughter in the head then sprayed water everywhere.

Hidden resort cost after I have already paid for my reservation through Expedia. Noisy, room service was not done daily, the drainage system in bathroom and sink was plugged and trickling. The towels were 100 year old rough, filthy, and scruffy. It was rip off for cost.

The rooms are small and old

My grandkids loved the large pool.

Resort fees and parking was an additional 100$ per night .

Our particular room, Bay 417, had a mildrew order in the closet. We got a 2nd floor room, initially, no realizing there were NO elevators. My wife had reasonly had knee replace surgery. We were able to change rooms, only to be given another room that required climbing stairs equal to walking up stairs to the 2nd floor to return to the restaurant and registration. Not handicap friendly. We were there to see The Dave Koz Concert, 9/15, only to be unable to see the stage from our seats, Row M, Seats 17/19. Somes row are on the same level, like theater seating. Overall POOR EXPERIENCE.

Old

For the price of this hotel, it needs some upgrades. I noticed in the bathroom hair in the shower and on the bathroom floor. The balcony was full of spider webs and the patio furniture was so dirty we had to clean the tables and chairs before enjoying the balcony. Also, I didn't realize how big this location was and its more of a family hotel. It was very busy with a lot of kids running around and I was woken up at 6:30am by the kids in the adjacent room yelling and slamming the room door.

Great facility

Customer service was excellent: front desk, valet, bell service, bartenders. But the room was in need of an update (still has popcorn ceilings) and for the price we paid we expected nicer or more updated.

Great pool & friendly staff. High end service with much safer feel than surrounding beach front properties. Felt a little annoyed at all the add on fees... resort fee, parking fee, a couple others. Just put it in the rate. Great first impression & great stay. Bad last impression with the many extra fees at checkout.