Front desk staff fantastic. People at attached restaurant extremely rude. Ordered coffee and asked for one regular cream, one light. Lady said” This isn’t Starbucks”. She shouldn’t be in the service business

Centrally located. Clean! We enjoyed our time here. Very nice!!

Terrific, walkable location in Miami Beach. Very spacious, nicely appointed room but would love to have had a microwave. Room was clean overall but the floor needed to be mopped. Staff was helpful and accommodated our request for a late check out.

Location. Location. Location!! Loved the art deco of the property.

Bathroom door wouldnt stay shut & broken. Only 1 bathrob for 2 guest, tv didnt work. Not much light except for bathroom. Door would stick & have to push/shove our door after keys. Rooms are not sound proof as stated.

Staff is very accommodating and nice.

Customer support . Very nice and accomadating.

Loved the staff! 10/10. Otherwise though it was SO noisy because of the hotel restaurant starting at like 8am every day.

no hot water, leak in our room. great amenities included

Great location!!

Like the location but the service wasnt desirable.

The hotel itself is average and the food & drinks were very average, food tasted processed and not freshly made(avocado toast tasted metallic). The location is excellent and walkable to many things. Loved how close CVS was for incidentals. Grabbing an Uber was easy too.

On the beach

Very nice suite room, but no ice machine on the property.

Good area

Air conditioner in suite three didn’t work maintenance responded quickly and said that they would be back in 5 minutes but an hour and a half later no one. We went out to explore and later on still not working. Tv didn’t work but maintenance fixed promptly. We were offered to move to a room at clevelander but declined as we had opened the windows and dealt with the sounds from the street. Thanks to alcohol. The front desk did refund the resort credit.on a side note we went to get our free drinks at the clevelander and we told the waitress we might order food later. She never returned to even see if we wanted another drink. So we just walked out and spent our money elsewhere.

Getting to the room was a bit difficult, had to carry our luggages upstairs. The room was clean and spacious. The bathtub was large, but you had to climb into the tub to turn the nozzle, which was on the other side.

Front desk check in didn't tell us about parking, I had to ask. Also didn't even give us the Wi-Fi code or our complimentary drink vouchers. Floors were dirty.

Property is old. Nothing special. But centrally located on south beach. Right.in the midst of everything.

There were never enough towels to take a bath. The maid never left enough and when she did, she didn't leave any small towels. It took two hours to get a bucket of ice. They need an ice machine in the lobby where the guest can serve themselves.

Initial impression was great. Nice hotel. Great front staff. Room was spacious and very nice. A bit noisy at night but that was expected. Next day the bedding was changed. We were only supplied with one towel and 3 hand towels. No toilet paper was supplied and the roll was empty. So we went to the front desk and they supplied us with beach towels to use and a roll of toilet paper. The floor was very dirty. Not swept or mopped. All ok I guess. It happens. That night we had cockroach sutuation. We dealt with it. The next day we made sure to put out the door sign to have the room cleaned. Got back at 5:30 pm. Never got cleaned at all. Again, had to go to the front desk for towels. Nice place but frustrating with the housing staff.

Very noisy area, dont stay here if you want to go sleep before dawn. Check in was late and no towels were provided in our room despite asking twice.

I paid for a king size bed and it was not a king. I got stuck in the elevator for about 15 min

Room was very basic and small for the luxury price. Location was quite good, though very loud. Rooms are almost "in" the lobby, therefore are very loud late until the night. Housekeeping was spotty. Resort fee provided many amenities, but you have to ask for them repeatedly.

Perfect location

Staff was nice. Carpet in hallways was filthy. Rooms were just ok. A bit like, lets slap some paint on the walls, and cheap vinyl flooring to make it look nice. However, when you look close, it's not really good work at all. Paint is a chaulky matte finish which shoes every imperfection in the wall. The fixture in the tiny bathroom was rusty. There is no sound insulation. It sounded like a herd of elephants was upstairs above our room. At least beds were freshly made and clean and the water pressure was great in the shower.

I had a reservation at Essex but was redirected to the Clevelander next door without any acknowledgment that this was not where i had booked a reservation. There was a LOUD disco party with pulsing bass and a DJ until 2am. Nothing could be done. I've asked Expedia to secure a refund.

Typical old building. When I call the desk, sometimes is rings endlessly but if i call back later its fine. This is normal for sobe miami. Sometimes im connected to their partner hotel and have to be transfer.

Our stay was fine. I think it was expensive for the condition. The curtains did not close, the bed was uncomfortable and the accommodations were lackluster.

Not worth the price payed. Not terrible, but tiny room and bathroom, and in a noisy area.

Slow check in. No Expedia vip service. Staff was accommodating and room is ok.

The stay definitely exceeded our expectations. The rooms while new floors are slightly dated. The beds are decent. The floors definitely need a bit more TLC cleaning due to the fake hardwood and our windows (facing Collins) were absolutely filthy on the outside. We enjoyed the location and access to the bulk of SB. If they could add mini fridges and microwaves it would make the stay even better.