Hotel needs a remodel Better towels and better sheets

Nice and friendly staff. They need more handicap parking around the property because we had to take all our items from the front of the property to the elevator several doors down and also lots of uneven walkways to the elevator. Bathtub slippery and no grab rail so I couldn’t take a shower.

The hotel is well located- just off the freeway. Pros: The staff are wonderful! They were very helpful. the grounds are well kept. It's within easy walking distance if the SMART Train. There is camera surveillance so there's not a lot of rowdiness, grocery stores are nearby, and it has a working elevator. The trash is picked up daily from the trash cans. There is laundry on site and a pool . The room was sparse but clean- lots of pillows and curiously, one bed was soft and the other was extra firm. They are pet friendly for an extra $10/day. There is breakfast of muffins and cereal. Cons: people can't seem to remember what trash cans are for so there was trash in the parking lot daily. The elevator needs a good scrubbing and the walkways to the rooms need to be hosed down. The train runs right next to the hotel and it's loud. Fortunately it runs relatively daylight hours. There's a railroad crossing right in front of the hotel so the bells and train horns go off intermittently. (I didn't know the train was right there when I booked) it's an older hotel so you can hear the party next door but the rooms are better insulated than most. Yes, you can hear the traffic noise. No, the pool was not available.

For the high price paid, this place is not in a desirable location, has transients roaming around, broken glass in parking area, no secure parking lending it to easy car breakins, shower knob was not correct and falling off making it difficult to regulate water, shower curtain was wrong size, breakfast choices very limited.

All in all the room, lobby and hospitalty staff were good. The problem was with the receptionist at the desk contacted us at seven am to inform us that our check out time was that day at eleven. Our booking was confirmed through eleven am the following day! Upon approaching her at the desk to resolve any possible error, she was very insistent that she was correct and extremely rude in her diplomacy. Even with the itinerary proof she did not care to listen. She then proceeded to exit the building and left us with nobody else present. It was an hour before someone else became available.

Very clean room very spacious and comfortable.

It was ok

We were very disappointed in the quality of our stay. The receptionist was very nice and by far the best part of our stay. The room was very run down. One of the beds made so much noise that it woke me up every time my child rolled over because your could hear the springs. There was gross hair all over the wall in the shower and the floor was very dirty. The ceiling by the fan in the bathroom was falling off. The room overall was very run down. We will never stay at this hotel again. They didnt even have spoons in the morning for breakfast, which was limited to a couple of muffins, cereal and coffee.